Cancellation Vegalash: Easy Method

What is Vegalash

Product overview

Vegalash is a plant‑based lash serum designed to enhance the appearance of eyelashes, promoting growth and thickness. It is sold as a standalone product and often offered through a subscription model.

Company context

Vegalash (often referenced with the brand Vegamour) appears to operate from the United States and sells internationally, including to customers in Singapore. Local statutory cooling‑off rights for overseas purchases do not automatically apply.

How to cancel Vegalash

Cancel via website (vegamour.com)

• Sign in to your Account Portal on the Vegamour website.
• Go to Manage My Subscriptions → Cancel Subscription.
• Note: Must be done via website; no edits once order is placed.

Cancel via App Store / Google Play

• If you subscribed through Apple or Google, cancel directly in your Apple ID or Google Play account settings.
• App subscriptions cannot be cancelled via the Vegalash website.

What happens when you cancel

Subscription access and renewals

After cancellation your recurring renewals stop; existing prepaid shipments already processed may still be fulfilled.

If an order has already been placed, changes or edits are typically not possible through the website.

Account data and notifications

You should receive a cancellation confirmation email from Vegamour; keep this for your records.

Monitor your payment method for any final charges and save order numbers or receipts in case of disputes.

Will I get a refund?

Web purchases (vegamour.com) refund policy

• Full refund available if a return is initiated within 30 days of purchase.
• Returns accepted up to 90 days for store credit or exchanges.
• A handling fee of US$6.95 applies; original shipping costs are non‑refundable.
• Refunds are credited to the original payment method and may take 5 - 14 business days to appear.

Cooling‑off / Singapore exceptions

There is no automatic 14‑day cooling‑off or refund right for international e‑commerce purchases such as those from a US‑based seller.

Refunds beyond the company’s voluntary policy depend on Vegamour’s stated terms or successful consumer remedies under local law.

Vegalash plans and pricing

Pricing header

The table below lists available import‑based SGD pricing found for one‑time purchases.

Pricing details

Your consumer rights in Singapore

Cooling‑off and returns

Singapore does not impose a statutory 14‑day cooling‑off right for overseas e‑commerce purchases. You rely on the seller’s voluntary return policy for refunds and returns.

Legal remedies under CPFTA

Under the Consumer Protection (Fair Trading) Act (CPFTA), remedies exist if services or products are misrepresented or not provided as promised.

Otherwise, enforcement of refunds follows the company’s stated policy (for example, Vegamour’s 30‑day refund window).

Customer experiences

Positive reports

Some users reported noticeable improvements: examples include reports of thicker, healthier lashes and measurable length gains after several weeks of use.

These positive anecdotes suggest benefits for certain users with consistent application.

Negative reports and complaints

Other customers reported no results after months of use and concerns about value and ongoing cost due to daily application needs.

There are complaints about returned orders and refund handling in third‑party forums and complaint platforms.

Documentation checklist

Essential documents to prepare

• Order number and order date (from confirmation email).
• Purchase receipt or payment statement (credit card, PayPal, etc.).
• Cancellation confirmation or screenshots of subscription settings.
• Return tracking number and proof of postage if you send items back.

Optional supporting materials

• Photos of the product and packaging (if returning for quality reasons).
• Any correspondence with customer support (emails or chat transcripts).

Common mistakes

Cancelling through the wrong channel

A common error is trying to cancel an App Store or Google Play subscription via the Vegamour website. These must be cancelled through Apple or Google account settings.

Assuming statutory cooling‑off rights

Many customers assume a 14‑day cooling‑off right applies automatically. For overseas purchases this is not the case in Singapore; rely on Vegamour’s voluntary policy.

Missing time limits and fees

Waiting beyond the 30‑day refund window for a full refund or not accounting for the US$6.95 handling fee can reduce or negate the expected refund amount.

Comparative recap

Overview table

After cancelling

Next steps you should take

Keep your cancellation confirmation email and any order or return receipts for at least 90 days.

Monitor your payment method for final charges or refunds for 5 - 14 business days after approval.

Contact and support suggestions

If you need further help, contact Vegamour customer support via the account portal or the help center listed on your order confirmation. For App Store or Google Play subscriptions, contact Apple or Google support directly.

Document all correspondence and, if necessary, prepare evidence to support disputes under local consumer law.

Address

Company address (provided)

1919 1st Street

Return shipping note

Always confirm the correct return address on your Vegamour order or in the returns instructions before sending any merchandise back.