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I hereby notify you of my decision to terminate the contract relating to the Yandex service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Yandex: Easy Method
What is Yandex
Overview
Yandex is a Russian multinational technology company that offers search, cloud storage, music streaming (Yandex Music), and a bundle subscription often called Yandex Plus. It provides apps for mobile and web access.
Main services
Key consumer services include Yandex Music, Yandex Disk (cloud storage) and bundled benefits under subscription plans. Availability, features and billing differ by platform and country.
How to cancel Yandex
If you subscribed via App Store (iOS)
- Open your iPhone or iPad Settings or the App Store and go to your Apple ID subscriptions.
- Find Yandex/Yandex Music and cancel the auto‑renewal from Apple’s subscription settings.
- Yandex cannot cancel App Store subscriptions for you; Apple manages billing and cancellations. See Yandex help for confirmation: Yandex - cancel subscriptions (App Store note).
If you subscribed via Google Play (Android)
- Open Google Play, tap your profile, then Subscriptions and locate Yandex/Yandex Music.
- Tap Cancel subscription and follow prompts to stop future charges.
- Google handles billing and refunds for Play purchases; Yandex refers users to Google for those matters.
If you subscribed via Yandex website (web / card)
- Sign in to your Yandex Music account and go to My collection → Settings → Subscription.
- Use the Subscription tab to stop auto‑renewal or manage payment methods.
- Yandex’s payment support page explains web payment management: Yandex - payment & subscriptions.
What happens when you cancel
Access after cancellation
Cancelling stops future renewals but generally does not immediately remove access. You keep access to paid features until the end of the current billing period.
Billing and renewal
After you cancel, the subscription will not renew automatically at the next billing date. You will not be charged again unless you resubscribe.
Data and account
Your account and saved content (playlists, library) typically remain available under your Yandex account. Deleting an account or storage may be separate actions with different effects.
Will I get a refund?
General policy
Yandex’s published terms indicate that cancelling stops renewal but does not guarantee refunds for already‑paid periods. There is no publicly stated automatic 14‑day digital refund policy from Yandex for subscriptions.
Platform purchases (Apple / Google)
- If you bought via the App Store or Google Play, request refunds from Apple or Google; they control billing and decide refund eligibility.
- Yandex directs users to the platform that processed the payment for refund requests.
Direct web payments
For payments made directly on Yandex’s website (card or local payment), refunds are not promised by Yandex’s agreement and must be requested from Yandex support; outcomes are case‑by‑case.
For Yandex’s license and refund wording see the official agreement: Yandex music licence agreement.
Yandex plans and pricing
Where to check prices
Always check the official Yandex pages for the most current plans and prices. Pricing and available plans can vary by country and platform.
Currency and regional notes
No Singapore‑dollar (SGD) denominated prices for Yandex Plus were found in the verified sources. Publicly visible prices in Yandex pages are typically shown in Russian rubles for certain regions.
Your consumer rights in Singapore
Cooling‑off and CPFTA
Singapore’s Consumer Protection (Fair Trading) Act (CPFTA) provides certain protections, including a 14‑day cooling‑off for some unsolicited agreements, but digital services accessed immediately are often excluded.
Platform rules and chargebacks
- For App Store / Google Play purchases in Singapore, platform refund policies and dispute processes apply and are handled by Apple or Google.
- If you paid by card on the web, statutory refund rights may be limited; you can still contact Yandex support or your card issuer to dispute charges depending on circumstances.
Customer experiences
Positive feedback
Some users report long‑term, problem‑free use of Yandex services and praise features such as reliable cloud storage and value for money.
Negative feedback
Other users have reported issues such as difficulty cancelling accidental purchases, slow or unhelpful customer support, language barriers and concerns around review moderation for some services.
Search user reviews for broader context (example source): Trustpilot - Yandex reviews.
Documentation checklist
Required account information
- Yandex account email or login name.
- Subscription page screenshot or settings screen showing active subscription.
- Order receipt, transaction ID or bank/card statement entry (if available).
Platform and communication records
- Note whether purchase was via App Store, Google Play, or web.
- Keep copies of support requests, dates and any responses for escalation if needed.
Common mistakes
Expecting Yandex to cancel platform purchases
Customers sometimes contact Yandex asking to cancel App Store or Google Play subscriptions. Apple and Google control those subscriptions, so cancellation and refunds must be requested from the platform.
Assuming automatic refunds
Many users assume a 14‑day automatic refund applies; Yandex does not advertise such a policy for subscriptions. Expect refunds to be handled case‑by‑case and often denied for already‑consumed digital access.
Missing the cancellation source
Another common mistake is cancelling the app but not the platform subscription (or vice versa). Always confirm cancellation in the exact platform where you originally paid.
Comparative recap
Quick comparison
| Channel | How to cancel | Refunds | Period |
|---|---|---|---|
| App Store (iOS) | Cancel via Apple ID Subscriptions in iOS or App Store. Yandex cannot cancel for you. | Request from Apple; Yandex refers to Apple for refunds. | monthly / annual |
| Google Play (Android) | Cancel in Google Play → Subscriptions. Google manages billing. | Request from Google; Yandex refers to Google for refunds. | monthly / annual |
| Web (Yandex account, card) | Manage in Yandex Music account → My collection → Settings → Subscription. | No automatic refund guarantee; request from Yandex support and expect case‑by‑case outcomes. | monthly / annual |
After cancelling
What to expect next
Expect continued access until the paid period ends. No new charges should occur after cancellation unless you re‑subscribe.
Helpful links
- Cancel subscriptions (Yandex guidance): Yandex - cancel subscription
- Manage payments and subscription settings: Yandex - payment & subscription settings
- License and terms (refund wording): Yandex - music licence agreement
Address
Company address
Yandex public website (regional offices vary). Example address listed in public context: 500 Yale Ave N, Seattle, Washington, 98109 US.
Support contacts
For account and billing issues use the Yandex support pages linked above. If you paid via Apple or Google, contact the respective platform support for refunds or billing disputes.