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I hereby notify you of my decision to terminate the contract relating to the Alibaba service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Alibaba: Easy Method
What is Alibaba
Overview
Alibaba is a global e‑commerce platform that connects buyers and sellers for B2B and cross‑border trade. It offers order management, Trade Assurance protection, and logistics support for wholesale purchases.
Common uses
Buyers in Singapore use Alibaba to source bulk goods, arrange sample orders, and manage disputes via Trade Assurance. The platform also supports returns and refunds under certain conditions.
How to cancel Alibaba
Cancel subscriptions via Apple App Store
- On iPhone/iPad open Settings > [Your Name] > Subscriptions.
- Select the Alibaba-related subscription and tap "Cancel Subscription".
- Cancellation stops future renewals but does not automatically refund the current billing period.
Cancel subscriptions via Google Play
- Open Google Play app → Profile → Payments & Subscriptions → Subscriptions.
- Select the Alibaba service and tap "Cancel".
- Cancellation is immediate; updated 2026 terms allow prorated refunds for unused days.
Cancel web orders or request dispute (Trade Assurance)
- For direct Alibaba.com orders, open a Trade Assurance dispute within 30 calendar days after confirmed receipt.
- Follow the dispute flow to request return & refund or partial refunds depending on the problem.
What happens when you cancel
Access and service
For app subscriptions, cancelling stops automatic renewal; you typically retain access for the paid period already billed.
For Alibaba.com orders, cancelling an order is managed case‑by‑case via Trade Assurance or seller agreement.
Renewal and billing
Apple will not renew after cancellation; refunds for the current billing period require contacting Apple Support within 48 hours of noticing an erroneous charge.
Google Play cancels immediately and may issue prorated refunds for the unused portion under its updated policy.
Data and account status
Account information, order history, and messages remain tied to your Alibaba account unless you request account closure through Alibaba support.
Closing an account may require contacting Alibaba customer service and confirming identity; saved order records could be retained for transactional needs.
Will I get a refund?
Refund policies - apps
- Apple App Store: Cancellation stops future billing; refunds for the current charge require contacting Apple Support promptly (noted 48‑hour guidance).
- Google Play: Cancellation is immediate and prorated refunds for unused days are permitted under updated 2026 terms.
Refund policies - Alibaba.com Trade Assurance
- Trade Assurance supports full refunds, partial refunds, or return & refund for defective, misdescribed, or quality‑issue goods.
- Disputes must be raised within 30 calendar days after confirmed receipt; returns may be required unless infeasible.
Easy Return & 1688 updates
- Easy Return & Refund: eligible orders (including Singapore) can be returned free to a local warehouse within 30 days for a full refund once processed.
- 1688 update: from March 2025, some quality disputes may receive platform compensation without return, depending on buyer credibility and platform rules.
Alibaba plans and pricing
Stock / pricing note
Below table shows the verified stock price information available in the provided data. This is not a subscription or service price.
Reference
Price reflects the last recorded, delayed SGD share price on SGX for Alibaba Group Holding Ltd.
| Plan | Period | Price | Features |
|---|---|---|---|
| Alibaba Group Holding Ltd. (SGX - HBBD) | N/A | S$4.37 | SGD stock price per ordinary share on SGX (last recorded, delayed data) |
Your consumer rights in Singapore
Key statutory protections
As a Singapore buyer, you have rights to accurate product descriptions and redress for defective or misdescribed goods.
Platform protections such as Trade Assurance supplement statutory rights by offering dispute and refund mechanisms within set timeframes.
Practical time limits and steps
- Raise Trade Assurance disputes within 30 calendar days after confirmed receipt for Alibaba.com orders.
- For App Store refunds, contact Apple Support quickly (Apple guidance notes a 48‑hour window for erroneous billing complaints).
- Google Play may provide prorated refunds upon immediate cancellation under its updated terms.
Customer experiences
Positive feedback
- Many users report good product quality, neat packaging, and fast delivery for certain suppliers.
- Sourcing users find Alibaba helpful for locating suppliers and handling bulk purchasing despite variability.
Negative feedback
- Complaints include damaged, incorrect, or misrepresented products and delays in refund resolution.
- Some users report difficulty with Trade Assurance outcomes or slow customer service in complex disputes.
Documentation checklist
Prepare evidence
- Order number, invoice, and delivery confirmation (tracking and signed receipt).
- Photos and videos of defects, package condition, and product discrepancies.
Dispute paperwork
- Message history with the seller, quoting promises or product specifications.
- Proof of attempts to resolve directly (timestamps of messages, returned parcel receipts if applicable).
Common mistakes
Delaying the dispute
Waiting too long to start a Trade Assurance dispute or to contact app store support can forfeit refund windows.
Always check the 30‑day Trade Assurance period and the short window for app billing disputes.
Poor documentation
Insufficient photos, missing tracking details, or unclear messages make it harder to win disputes.
Keep clear timestamps, high‑quality images, and the original packaging until the case is closed.
Assuming automatic protection
Believing Trade Assurance or platform rules guarantee an automatic refund is risky; outcomes depend on evidence and issue type.
Read seller terms and the specific Trade Assurance resolution steps before assuming a full refund.
Comparative recap
At-a-glance comparison
This table compares common cancellation routes and typical refund outcomes based on the verified information.
How to read the table
Use this as a quick guide: follow platform steps and preserve evidence for refunds or disputes.
| Platform | Cancellation method | Period | Typical refund outcome |
|---|---|---|---|
| Apple App Store | Settings > [Your Name] > Subscriptions > Cancel Subscription | Subscription | Stops renewal; refund for current period only via Apple Support if reported promptly (48‑hour guidance) |
| Google Play | Google Play app → Profile → Payments & Subscriptions → Subscriptions → Cancel | Subscription | Immediate cancellation; prorated refunds for unused days per updated 2026 terms |
| Web / Direct Alibaba.com Order | Open Trade Assurance dispute within 30 calendar days after confirmed receipt | N/A | Full/partial refund or return & refund possible depending on issue and evidence |
After cancelling
Next steps
Keep copies of cancellation confirmations, refund receipts, and dispute case numbers until the matter is fully resolved.
Follow up with the app store or Alibaba dispute centre if you do not receive an expected refund within the stated timelines.
Useful link
For verified market data referenced in this guide, see: Alibaba Group (SGX HBBD) stock statistics.
Address
Registered Singapore address
Alibaba Singapore Holding Private Limited - 51 Bras Basah Road, #04‑08, Lazada One, Singapore 189554.
Notes
Other Alibaba entities may use different office addresses (for example, AXA Tower or other units). Contact the specific Alibaba service or legal entity for formal notices.