Postclic unlimited subscription: promo at SGD 1,36 for 48h with a mandatory first month at SGD 73,99, then SGD 73,99 per month without commitment
Cancel SCENTBOX
in 30 seconds only!
Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Scentbox service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Scentbox: Easy Method
What is Scentbox
Overview
Scentbox is a subscription service that sends fragrance samples (and optional full-size purchases) based on your preferences. It delivers monthly samples so you can try designer perfumes and colognes before buying full bottles.
Service model
Subscribers pick a plan and receive one scent sample per month in a refillable container. Multi-month prepaid plans are billed up front for the term chosen.
How to cancel Scentbox
When to cancel
Cancel before the next billing date to stop future charges. If you are already charged for the current period, that box will still ship.
Cancellation methods (step-by-step)
- Web (Account): Sign in to your Scentbox account on the Scentbox website and cancel your monthly or premium subscription prior to the next billing date.
- Email: Send a cancellation request to info@scentbox.com. Include your account email, subscription plan, and last 4 digits of your payment method. Keep copies of your sent message and any replies as proof.
- Phone: Call customer service at 1-844-782-9629 and request cancellation. Note the agent name, time, and any confirmation number you receive.
- Registered Mail: Send a signed cancellation letter by registered/certified mail to the corporate address for the strongest proof. Useful if you later need to dispute charges.
What happens when you cancel
Access and shipments
Cancelling stops future renewals but already-charged boxes for the current period will still ship. Exchanges or free monthly options for that month remain subject to the normal rules.
Billing and account data
After cancellation you should stop seeing future charges. Keep a record of the cancellation confirmation. Scentbox may retain account data per its policies.
Will I get a refund?
Official refund policies
Monthly subscription charges are non-refundable. Cancel before the billing date to avoid future charges, but the current month’s charge remains and the box will still be shipped.
Multi-month (prepaid) subscriptions are billed upfront for terms such as 6 or 12 months. Cancellations take effect at the end of the term; no refunds for unused months unless local law requires otherwise.
Exceptions, exchanges and returns
- Gift subscriptions: Cannot be cancelled and are non-refundable once purchased.
- Fragrance exchange: Subscribers are entitled to one free exchange per month (up to 5 per year) if the sample is at least 90% full.
- Full-size returns: Full-size bottles may be returned within 30 days of delivery for store credit only, if unused and unopened.
Scentbox plans and pricing
Plan list
Below are the subscription plan names, sample prices and features as reported (USD). Shipping to Singapore is calculated at checkout.
Notes about currency
No official SGD pricing is published. USD prices require conversion and may incur extra shipping or fees at checkout.
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard | US$16.95/month (first month US$9.72) | monthly | 1 fragrance (8 mL), free shipping to Singapore (calculated at checkout) |
| Premium | US$21.95/month (first month price not specified) | monthly | 1 premium fragrance, free shipping to Singapore (calculated at checkout) |
| Platinum | US$30.95/month (first month US$17.75) | monthly | 1 platinum fragrance, free shipping to Singapore (calculated at checkout) |
Your consumer rights in Singapore
Local protections
Even if Scentbox policy states no refunds for monthly or prepaid plans, Singapore consumer protection laws may apply if the service is misleading or fails to deliver as promised.
How to escalate
- Keep records of billing, cancellation communications, shipment status, and the terms shown at signup.
- If unauthorized charges continue after valid cancellation, contact your card issuer to dispute the charge and consider filing a complaint with the Consumers Association of Singapore (CASE).
Customer experiences
Positive feedback
- Users report fast, reliable service, better containers, and a large fragrance library.
- Some customers praise quick resolution of shipping issues and responsive customer service for lost or in-transit replacements.
- Instances exist where mistakes (wrong perfume) were promptly corrected and led to re-subscription.
Negative feedback
- Reports of postage or reshipment problems and lack of tracking for reshipments in some cases.
- Some customers experienced charges persisting after multiple cancellation attempts.
- There are accounts of delayed or no responses to email cancellation requests.
Documentation checklist
What to keep
- Account email and subscription plan details (screenshot of plan page at signup).
- Billing records and bank/card statements showing charges and charge dates.
- Copies of cancellation requests (email, registered mail receipt) and any confirmations from Scentbox.
- Tracking details and delivery notices for shipped boxes.
How to organise
- Store emails in a dedicated folder or export them as PDFs.
- Make a short timeline of actions (date/time of emails, calls, and any responses) to simplify disputes.
Common mistakes
Timing errors
Waiting until after the billing date to cancel is a frequent error. If you cancel after the renewal is processed you will still be charged for that period and the box will ship.
Proof and contact mistakes
Relying on verbal confirmation only or failing to save email or registered-mail receipts reduces your ability to dispute continued charges.
Another common mistake is assuming app-store or third-party cancellation applies - Scentbox does not offer an app subscription via App Store/Google Play, so cancellations must follow Scentbox's methods.
Comparative recap
Quick comparison
The table below summarizes Scentbox’s key consumer-facing behaviors for quick reference.
How to interpret
Use this recap when deciding whether to subscribe or when preparing to cancel so you know expected outcomes and limitations.
| Feature | Scentbox | Period |
|---|---|---|
| Ease of cancellation | Account web, email, phone, or registered mail available; mixed user experiences on responsiveness | monthly |
| Refunds | Monthly charges non-refundable; prepaid billed up front and non-refundable during term (local law may override) | monthly / annual |
| Exchanges | One free exchange per month (up to 5/yr) if sample ≥90% full | monthly |
| Full-size returns | Return within 30 days for store credit only (unused and unopened) | monthly |
After cancelling
What to expect
Expect to stop being billed after the cancellation date, although already-processed charges will not be refunded under normal policy and the current box will ship.
Look for a confirmation email or phone reference number and save it with your records.
Helpful links and resources
- Independent overview and cost analysis: Is Scentbox worth it? (nolott)
- Third-party review and subscription summary: Scentbox review (TopConsumerReviews)
- If charges persist after cancellation, contact your card issuer and consider filing a complaint with CASE (Consumers Association of Singapore).
Address
Corporate address
Scentbox corporate mailing address (use for registered/certified mail):
9350 Wilshire Blvd Ste 203, Beverly Hills, California 90212, United States
Mailing tips
Send a signed cancellation letter by registered or certified mail and keep the postal receipt and tracking number as proof of delivery.
Include account email, full name, subscription plan, and last 4 digits of the payment method in your letter to avoid processing delays.