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Cancellation service #1 in Singapore
Shipmentsfree is a subscription-based shopping service that markets discounted shipping and rebate benefits for online purchases.
The service advertises a low introductory trial and a recurring monthly plan that claims rebates and shipping savings.
Members typically join via a website or mobile sign-up and may be billed monthly unless the trial is cancelled.
Billing and refund handling can differ if you subscribed through the App Store or Google Play.
Once cancelled, future recurring billing should stop for the subscription you cancelled.
Access to member benefits may continue until the current paid period ends, depending on how the subscription is processed.
You should receive a confirmation email after cancelling via the website; keep it as proof of cancellation.
If you cancelled through Apple or Google, retain the platform receipt or subscription history as your record.
There is no formal, published refund policy for routine cancellations; refunds are not guaranteed.
Refund decisions appear to be handled on a case-by-case basis and are not guaranteed by the merchant.
The pricing below is a conversion from reported USD amounts and is an approximation in SGD.
No official Singapore-specific pricing page is available; reported prices are based on user reports.
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Monthly Subscription | approx. S$25.65 | Monthly | Rebates up to US$100/month on shipping and more (per terms). |
| Introductory Trial | approx. S$4.05 | 7-day trial | Trial access before monthly subscription (may convert automatically). |
Under the Consumer Protection (Fair Trading) Act (CPFTA), consumers are entitled to clear information and fair trading practices.
Hidden subscription traps or misleading sign-up practices could breach these rights.
There is generally a 14-day cooling-off right for certain unsolicited (distance/off-premises) contracts, allowing cancellation within 14 days for a full refund if the contract qualifies.
It may be unclear whether a particular ShipmentsFree subscription qualifies under Singapore law; check the contract terms and consult regulators if needed.
Some users report a smooth interface, easy rebate claims, and competitive pricing when the service performs as described.
Trustpilot contains multiple 5-star reviews praising fast shipping and perceived value for some customers. See reviews
Many complaints describe unexpected recurring charges (around USD 19/month), difficulty cancelling, and unclear billing names like "SMARTYPLUSNET".
Some independent tools and reviewers flag the site as suspicious due to unclear ownership and other concerns. Scanner report
These documents are essential if you need to dispute charges with your bank or seek a refund from a platform provider.
Having clear evidence speeds up chargeback or platform refund requests.
Many users forget to cancel before a trial converts and are then billed the monthly fee.
Always cancel the trial explicitly and save the confirmation to avoid unwanted renewals.
Attempting to cancel via the merchant help center when you subscribed through Apple/Google will not stop platform billing.
If you subscribed via App Store or Google Play, cancel in your Apple or Google account to prevent further charges.
The table below highlights key points to compare ShipmentsFree against expectations for subscriptions and platform billing.
Use this as a checklist when deciding to subscribe or when disputing charges.
| Feature | ShipmentsFree | Notes | Period |
|---|---|---|---|
| Pricing | Approx. S$25.65 monthly; S$4.05 7-day trial (reported) | Prices are conversions from reported USD amounts; no official SGD listing. | Monthly / 7-day trial |
| Cancellation | Website dashboard; App Store/Google Play through platform | Keep confirmation email or platform receipt as proof. | N/A |
| Refunds | No formal published policy; case-by-case | Platform subscriptions follow Apple/Google rules; otherwise refunds not guaranteed. | N/A |
| Trust & reviews | Mixed - some positive reviews, multiple complaints | Independent tools and many user reports raise concerns about transparency. | N/A |
Monitor your bank or card statements for at least one billing cycle after cancelling to ensure no further charges occur.
If you see unauthorized charges, contact your bank or card issuer promptly and provide your cancellation evidence.
Reported corporate address (from registry/context): 500 Yale Ave N, Seattle, Washington, 98109 US.
ShipmentsFree is not based in Singapore; Singapore consumer protections still apply for residents but practical enforcement may require bank disputes or platform intervention.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.