Cancellation Dext: Easy Method

What is Dext

Overview

Dext is a cloud-based SaaS platform that captures, processes and manages financial documents such as receipts, invoices and expense records.

It is designed for businesses and accountants to automate data extraction and integrate with accounting software.

Primary uses

Common uses include mobile receipt capture, automatic data extraction and document organisation for bookkeeping workflows.

Dext is subscription-based with web and in-app purchase options across platforms.

How to cancel Dext

Cancel if you bought via App Store or Google Play

• If you purchased through Apple App Store or Google Play you must cancel directly through that platform.
• Dext cannot cancel App Store or Google Play subscriptions on your behalf.
• Use your Apple or Google account subscription settings to manage or stop renewals.

Cancel if you bought via Dext website (web/direct)

• Only an Admin user can cancel a web/direct subscription.
• Sign in as Admin → Business settings → Subscription → Billing Details → Click “Cancel subscription”.
• For help with the web cancellation process, see Dext’s official guide: Dext Help - Cancelling your Dext account.

What happens when you cancel

Access and service period

If you cancel a web/annual subscription you keep access until the end of the current prepaid period.

For annual web subscriptions, cancellation must be initiated at least 30 days before renewal to avoid the next billing cycle.

Data and account effects

• Export your data before cancelling; Dext advises customers to export data prior to cancellation.
• After cancellation you may lose access to features or document uploads once the active period ends.

Will I get a refund?

Dext’s general policy

Dext’s Help Centre does not state a blanket 14-day refund or cooling-off policy.

Refunds are not generally offered except when required by applicable law.

Third-party policy notes and exceptions

• A third-party summary (Dextion) lists specific refund scenarios (e.g., free trials cancelled before expiry, limited refund windows for new annual purchases). This is not necessarily Dext’s official policy.
• If you believe local consumer law requires a refund, raise the issue with Dext and, if needed, pursue remedies under Singapore law.
• For reference on cancellation and potential refunds see: Dextion - term policy (third‑party).

Dext plans and pricing

Pricing summary

Below are the Singapore prices and plans as listed in the verified data (App Store listings mid‑2025).

Use this table for reference when confirming your billed plan and renewal frequency.

Your consumer rights in Singapore

General consumer protections

Dext does not explicitly offer a 14-day cooling-off or refund right unless mandated by local law.

In Singapore, consumers have protections under the Consumer Protection (Fair Trading) Act for unfair or misleading practices.

Practical steps if you have a dispute

• Document your cancellation attempts, dates and any communications with Dext or app stores.
• If charged after timely cancellation, raise a dispute with your payment provider and file a complaint under Singapore consumer channels if necessary.
• Export and preserve your account data before cancelling to avoid loss of records.

Customer experiences

Positive feedback

Users report Dext saves time with accurate data extraction and convenient mobile receipt capture.

Reviewers frequently praise helpful customer support and integrations with accounting tools.

Negative feedback

• Some users report difficulties cancelling, unexpected charges and delays in refund handling.
• Occasional issues noted include classification errors or missing features; experiences vary by account and plan.

Documentation checklist

Before you cancel

• Export all documents, reports and accounting exports you need from Dext.
• Save billing receipts and the date of your last payment or renewal.
• Confirm who is an Admin on your Dext account to ensure you can perform the cancellation.

If you need to dispute charges

• Collect screenshots of your subscription settings and cancellation attempts.
• Keep emails, chat transcripts or ticket numbers from Dext support or app store support.

Common mistakes

Assuming app-store purchases can be cancelled on the web

Many users try to cancel app-store subscriptions from the Dext web dashboard, which will not stop App Store or Google Play renewals.

Always check the purchase channel before attempting cancellation.

Missing deadline for annual renewal

For annual web purchases you must cancel at least 30 days before renewal to avoid the next charge.

Failing to cancel in time often results in an automatic renewal and billed access for the next period.

Comparative recap

At-a-glance comparison

This table summarises key differences in cancellation and refund expectations by purchase channel.

After cancelling

Immediate actions

• Export and back up all important documents and reports before access ends.
• Confirm cancellation via email or screenshot to record the date and status.

Help and next steps

• Official cancellation guidance: Dext Help - Cancelling your Dext account.
• If you need policy summaries or dispute context, see third-party guidance: Postclic - Dext cancellation guide (third‑party).

Address

Registered office

Unit 1.2 Techspace Shoreditch, 25 Luke Street, London, EC2A 4DS, United Kingdom.

Use this address for formal correspondence related to cancellations if required.

Contact notes

If you require written notice, include account details and proof of purchase with any mailed correspondence.

For immediate support or confirmation, use the Dext Help Centre link above before sending formal letters.