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Cancellation service #1 in Singapore
Facelab is a mobile app that offers AI-driven face and body editing tools for photos and videos. It provides filters, retouching, and enhancement features marketed for quick, beginner-friendly edits.
The app includes in-app subscription plans, one-time purchases, and tool bundles to unlock premium functionality. Availability and purchase flow are tied to app stores (App Store, Google Play) and in-app billing.
When you cancel a subscription via App Store or Google Play, you typically retain access to premium features until the end of the current billing period.
After that period ends, the app reverts to free features or a locked state depending on the content you purchased.
Automatic renewals stop after cancellation, provided the cancellation was completed before the renewal cutoff (commonly 24 hours prior).
If a charge posts before cancellation completes, you may need to request a refund through the store or payment provider.
Facelab does not document an explicit, app-level refund guarantee in publicly available terms. Refunds are generally handled case-by-case by the store or payment provider.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Weekly Premium Subscription (7-day free trial) | approx. S$7.00 - S$7.50 / week | Weekly | Unlimited access to all app functionality during subscription |
| Monthly Premium Subscription | approx. S$11.00 - S$12.00 / month | Monthly | Unlimited access to all app functionality during subscription |
| Annual Premium Subscription (7-day free trial) | approx. S$50.00 - S$55.00 / year | Annual | Unlimited access to all app functionality during subscription |
| One-time Lifetime Purchase | approx. S$105.00 - S$110.00 (one-time) | One-time | Permanent unlock of premium features |
| Various In-App Items (filters, tool packages) | from S$2.98 up to S$48.98 per item | One-time | Individual feature/tool bundles (e.g., filter packs, editor bundles) |
Prices shown are approximate conversions from USD App Store tiers and may vary by user or region due to store pricing tiers.
Exact charges appear on your App Store or Google Play receipt for each purchase.
Singapore consumer protection does not automatically guarantee refunds for digital subscriptions unless specified by the seller or the app store policy.
Apple and Google have their own refund processes that typically govern in-app purchases made through their platforms.
Some users report Facelab offers simple, beginner-friendly editing tools and fun filters that produce usable quick results.
There are descriptions of intuitive editing controls and satisfactory output for casual retouching tasks.
Many reviews report unexpected subscription charges, confusion over free trials, and difficulty cancelling through the app or developer channels.
Users also report technical issues such as crashes, features not working as advertised, and aggressive paywalls or ads.
A frequent error is cancelling too close to the renewal time. App Store and Google Play commonly require cancellation at least 24 hours before the next billing date.
If you cancel after that cutoff you may still be charged for the next period and need to request a refund separately.
Not saving receipts, confirmation screens, or emails makes refunds and disputes harder to pursue.
Always capture transaction IDs and confirmation messages immediately after cancelling or making purchases.
| Feature | App Store (iOS) | Google Play (Android) | Web / Developer |
|---|---|---|---|
| Cancellation process | Manage in iOS Settings → Subscriptions (straightforward) | Manage in Google Play Store → Subscriptions (straightforward) | No clear self-service; likely require developer contact |
| Refund route | Request via Apple support / report-a-problem | Request via Google Play refund process | Case-by-case; contact developer or payment provider (e.g., PayPal) |
| Likelihood of immediate stop | Access retained until period end after cancellation | Access retained until period end after cancellation | Varies; depends on developer response and payment method |
Store-managed subscriptions are generally easier to control than subscriptions billed directly by developers or via PayPal.
If you purchased via an app store, start with the store's subscription management and refund flows first.
If you need the app listing before or after cancellation, view the App Store page: Facelab on the App Store (Singapore).
For developer support, use the reported contact emails: [email protected] and [email protected]. Save any replies as part of your documentation.
Facelab has been associated with an address in Singapore: Orchard Plaza, 150 Orchard Road #03-45, Singapore 238841.
This registry information may not reflect current corporate status; the entity has been reported as terminated or deregistered in some records.
Keep this address for reference only and rely primarily on store receipts and developer correspondence for disputes.
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.