Cancellation Lasso: Easy Method

What is Lasso

Overview

Lasso is a subscription-based SaaS tool for project management and team collaboration, offering features such as visual feedback, real-time comments and streamlined design reviews.

Primary use cases

Teams use Lasso to centralise design review workflows and reduce back-and-forth across email. It is sold as a web subscription and also has related mobile and plugin offerings in different products.

How to cancel Lasso

Web (direct) subscriptions

• Email [email protected] to request cancellation for direct web subscriptions.
• Cancellations for web subscriptions take effect at the end of the current calendar month; access continues until that date.

In-app and platform cancellations

• Some accounts can be cancelled from in-account settings; check your subscription area first.
• Alternatively, contact [email protected] before your next billing date to avoid further charges.
• For a third-party overview of cancellation steps, see the Postclic guide.

What happens when you cancel

Access and renewal

For direct web subscriptions, cancellation takes effect at the end of the current calendar month and you retain access until that date.

Data and account retention

Your account and stored data are typically retained according to Lasso's terms after cancellation; download or export any critical files before access ends.

Will I get a refund?

General refund policy

• Refund eligibility varies by purchase channel and the product purchased; contact [email protected] for clarification on web purchases.
• Physical-product returns (Lasso Technologies) may be allowed within 30 days if unopened and undamaged, subject to a 20% restocking fee, per vendor terms.

Platform-specific exceptions

• App Store (iOS) and Google Play (Android) refunds must be requested through Apple or Google; Lasso support can assist but cannot directly process platform refunds.
• Some digital purchases (for example certain plugins) may be non-refundable once the purchase is completed.

Lasso plans and pricing

Pricing table

Notes on pricing

These SGD prices relate to the Photo Lasso AI app and in-app purchases. Official pricing for the affiliate tool known as "Lasso" (getlasso.co) is listed in USD and was not available in SGD in the verified data.

Your consumer rights in Singapore

Key protections

Under Singapore consumer protections you are entitled to receive goods and services as described. Faulty physical goods may be covered by warranty or replacement policies.

Practical steps and escalation

• For platform purchases (App Store/Google Play), follow Apple or Google's refund procedures first.
• If you cannot resolve a dispute, seek advice from local consumer advice bodies such as the Consumers Association of Singapore (CASE) for guidance on next steps.

Customer experiences

Positive feedback

• Users praise Lasso for ease of use, clean UI, speed and strong customer support.
• High ratings appear on review platforms for overall satisfaction and support quality.

Negative feedback

• Common complaints include time-consuming onboarding, occasional UI slowness, limited integrations and manual workflows.
• Some users note lack of mobile/admin apps and specific feature limitations such as reporting or export constraints.

Documentation checklist

Before you cancel

• Receipt or invoice showing purchase date and payment method.
• Account email, subscription ID and billing date.
• Screenshot of your subscription settings or billing page (if cancelling via account).

If you request a refund or dispute

• Copy of correspondence with support (email threads to [email protected] or [email protected]).
• Evidence of the issue (screenshots, error messages, DOA photos for physical goods).

Common mistakes

Missing the billing deadline

Users often try to cancel after the billing cycle renews; for web subscriptions cancellation must be requested before the next billing date to avoid charges.

Cancelling on the wrong platform

People sometimes cancel the web subscription but forget to cancel the App Store or Google Play subscription (or vice versa), resulting in continued charges from the platform.

Comparative recap

Quick comparison

After cancelling

Checklist immediately after cancellation

• Save copies of any confirmation emails or cancellation receipts.
• Export or download your project data while you still have access.

Where to find more help

For a consolidated guide and steps on cancelling Lasso across channels, refer to the Postclic guide.

Address

Company address

500 Yale Ave N, Seattle, Washington, 98109 US

Support contacts

Accounting: [email protected]

Support: [email protected]