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Recipient
Mailchimp
Attn. Legal Department, Intuit Mailchimp, 405 N Angier Ave. NE
30308 Atlanta , USA
REF/2025GRHS4
Cancellation Mailchimp: Easy Method
What is Mailchimp
Overview
Mailchimp is a subscription-based email marketing and automation platform for businesses and individuals. It provides tools to create, send, and analyse email campaigns and manage audiences.
Core capabilities
Features include campaign templates, drag-and-drop editors, audience segmentation, reporting, and automation. Plans range from a free tier to enterprise-level options with priority support.
How to cancel Mailchimp
If you subscribed via Mailchimp website (web)
- Log in to your Mailchimp account.
- Go to Account & billing > Settings > Manage my plan.
- Choose to Pause (allowed up to 2 times per 12 months) or Permanently Delete your account.
- For account closure details see Mailchimp's help page: Close an account.
If you subscribed via mobile apps, Apple App Store or Google Play
- Mailchimp mobile apps (iOS & Android) do not support in-app cancellation; use the website to manage a Mailchimp-billed account.
- If billed by Apple App Store, cancel via iPhone Settings > Apple ID > Subscriptions - Mailchimp cannot cancel App Store subscriptions.
- If billed by Google Play, cancel via the Google Play Store > Subscriptions - Mailchimp cannot cancel Google Play subscriptions.
- See guidance on app-store cancellations: Cancel Mailchimp (Postclic).
What happens when you cancel
Account access and service
Pausing a paid plan suspends billable features but can be reversed within the allowed pause limits. Permanent deletion removes access immediately.
Data and irreversibility
Permanently deleting an account will delete account data and is irreversible. Export any data you need before closing the account.
Will I get a refund?
General refund policy
Mailchimp generally does not issue refunds for monthly paid plans or unused pay-as-you-go credits. This no-refund policy is stated in their Terms of Use.
Exceptions and annual plans
- Annual paid marketing plans include a 60-day money-back guarantee if requested within 60 days of purchase.
- Rare exceptions (system malfunction or provider discretion) may result in refunds, but these are uncommon.
- For full policy details refer to Mailchimp Terms: Mailchimp Terms of Use.
Mailchimp plans and pricing
Pricing table (SGD)
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Up to 500 contacts, limited features |
| Essentials | S$17.87 | Monthly | Up to 500 contacts, ~10× contact sends, 24/7 email & chat support, basic analytics, A/B testing |
| Standard | S$27.49 | Monthly | Up to 500 contacts, ~12× contact sends, full reporting & analytics, AI tools, journey builder up to 200 points |
| Premium | S$481.03 | Monthly | Up to 10,000 contacts, 1,000 sends/month or 500/day, phone & priority support, unlimited users & audiences |
Your consumer rights in Singapore
Statutory protections
Singapore consumer law does not grant a general 14-day 'right of withdrawal' for ongoing digital service subscriptions. Automatic refunds for subscriptions are not guaranteed by statute.
Challenging unfair practices
- The Consumer Protection (Fair Trading) Act (CPFTA) lets consumers challenge unfair practices, but clear and disclosed no-refund terms are usually enforceable.
- For App Store or Google Play subscriptions, refund requests must follow Apple’s or Google’s policies; Mailchimp cannot override store-level rules.
Customer experiences
Positive feedback
Some users report Mailchimp is easy to use with good templates, drag-and-drop editors, and useful analytics and branding features.
Negative feedback and common complaints
- Common negative reports include slow or unhelpful customer service, billing errors, 2-factor authentication access problems, and difficulties cancelling when billed through stores.
- See broader user reviews for examples on Trustpilot: Mailchimp on Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email address and username used to sign in.
- Billing information: invoices, payment method, and last charged date.
- Proof of subscription origin (Mailchimp-billed vs App Store/Google Play screenshots).
- Exported audience and campaign data you want to keep (CSV/backup files).
What to bring when contacting support
- Screenshots of billing or subscription pages showing charges.
- Any correspondence or reference numbers from prior support requests.
- Clear statement of desired outcome (pause, delete, refund request) and relevant dates.
Common mistakes
Cancel attempted in the wrong place
Many users try to cancel via the Mailchimp mobile app or by emailing Mailchimp directly when their subscription is billed through Apple or Google.
This causes confusion because App Store and Google Play subscriptions must be cancelled in those stores, not by Mailchimp.
Data and refund assumptions
Users sometimes delete accounts without exporting data first, or assume monthly refunds are automatic. Mailchimp generally does not refund monthly plans.
Also, account access issues (2FA or login problems) can prevent cancellations if not resolved beforehand.
Comparative recap
Plan comparison overview
| Plan | Cancel method | Refund eligibility | Support level |
|---|---|---|---|
| Free | Manage via Mailchimp account settings | No refund (S$0) | Limited |
| Essentials | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | 24/7 email & chat |
| Standard | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | Full reporting & AI tools |
| Premium | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | Phone & priority support |
After cancelling
Immediate actions
- Export any remaining contacts, reports and campaign content you need before deletion.
- Confirm cancellation receipt or confirmation page and save screenshots for your records.
Helpful links and next steps
- How to close an account: Mailchimp - Close an account
- Mailchimp Terms of Use (refund policy): Mailchimp Terms of Use
- Guidance on cancelling App Store / Google Play billed subscriptions: Cancel Mailchimp (Postclic)
Address
Legal department (mailing)
Attn. Legal Department, Intuit Mailchimp
405 N Angier Ave. NE, Atlanta, Georgia 30308, USA
Notes
If you need written notice for formal legal purposes, send it to the address above and retain proof of posting or delivery.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Joshua Khoo
Digital-law graduate · 8 years experience
Graduate in digital law and passionate about secure written communication, I have been writing guides on certified mail and electronic registered delivery for 8 years.
FAQ
To cancel your Mailchimp subscription via the website, log in to your account, go to Account & billing > Settings > Manage my plan, and choose to Pause or Permanently Delete your account. Remember to keep proof of your cancellation request.
To cancel your Mailchimp subscription billed through the Apple App Store, go to your iPhone Settings, select Apple ID, then Subscriptions, and find Mailchimp to cancel. Always keep proof of your cancellation.
If you permanently delete your Mailchimp account, all your account data will be deleted and this action is irreversible. Make sure to export any important data before proceeding.
Mailchimp generally does not issue refunds for monthly plans like Essentials. However, if you have an annual plan, you may be eligible for a 60-day money-back guarantee if requested within 60 days of purchase. Always check your contract for specific terms.
Yes, you can pause your Mailchimp account up to 2 times per 12 months. To pause, log in to your account and navigate to Account & billing > Settings > Manage my plan. Keep proof of your request.