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Cancel MAILCHIMP
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I hereby notify you of my decision to terminate the contract relating to the Mailchimp service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mailchimp: Easy Method
What is Mailchimp
Overview
Mailchimp is a subscription-based email marketing and automation platform for businesses and individuals. It provides tools to create, send, and analyse email campaigns and manage audiences.
Core capabilities
Features include campaign templates, drag-and-drop editors, audience segmentation, reporting, and automation. Plans range from a free tier to enterprise-level options with priority support.
How to cancel Mailchimp
If you subscribed via Mailchimp website (web)
- Log in to your Mailchimp account.
- Go to Account & billing > Settings > Manage my plan.
- Choose to Pause (allowed up to 2 times per 12 months) or Permanently Delete your account.
- For account closure details see Mailchimp's help page: Close an account.
If you subscribed via mobile apps, Apple App Store or Google Play
- Mailchimp mobile apps (iOS & Android) do not support in-app cancellation; use the website to manage a Mailchimp-billed account.
- If billed by Apple App Store, cancel via iPhone Settings > Apple ID > Subscriptions - Mailchimp cannot cancel App Store subscriptions.
- If billed by Google Play, cancel via the Google Play Store > Subscriptions - Mailchimp cannot cancel Google Play subscriptions.
- See guidance on app-store cancellations: Cancel Mailchimp (Postclic).
What happens when you cancel
Account access and service
Pausing a paid plan suspends billable features but can be reversed within the allowed pause limits. Permanent deletion removes access immediately.
Data and irreversibility
Permanently deleting an account will delete account data and is irreversible. Export any data you need before closing the account.
Will I get a refund?
General refund policy
Mailchimp generally does not issue refunds for monthly paid plans or unused pay-as-you-go credits. This no-refund policy is stated in their Terms of Use.
Exceptions and annual plans
- Annual paid marketing plans include a 60-day money-back guarantee if requested within 60 days of purchase.
- Rare exceptions (system malfunction or provider discretion) may result in refunds, but these are uncommon.
- For full policy details refer to Mailchimp Terms: Mailchimp Terms of Use.
Mailchimp plans and pricing
Pricing table (SGD)
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | S$0.00 | Monthly | Up to 500 contacts, limited features |
| Essentials | S$17.87 | Monthly | Up to 500 contacts, ~10× contact sends, 24/7 email & chat support, basic analytics, A/B testing |
| Standard | S$27.49 | Monthly | Up to 500 contacts, ~12× contact sends, full reporting & analytics, AI tools, journey builder up to 200 points |
| Premium | S$481.03 | Monthly | Up to 10,000 contacts, 1,000 sends/month or 500/day, phone & priority support, unlimited users & audiences |
Your consumer rights in Singapore
Statutory protections
Singapore consumer law does not grant a general 14-day 'right of withdrawal' for ongoing digital service subscriptions. Automatic refunds for subscriptions are not guaranteed by statute.
Challenging unfair practices
- The Consumer Protection (Fair Trading) Act (CPFTA) lets consumers challenge unfair practices, but clear and disclosed no-refund terms are usually enforceable.
- For App Store or Google Play subscriptions, refund requests must follow Apple’s or Google’s policies; Mailchimp cannot override store-level rules.
Customer experiences
Positive feedback
Some users report Mailchimp is easy to use with good templates, drag-and-drop editors, and useful analytics and branding features.
Negative feedback and common complaints
- Common negative reports include slow or unhelpful customer service, billing errors, 2-factor authentication access problems, and difficulties cancelling when billed through stores.
- See broader user reviews for examples on Trustpilot: Mailchimp on Trustpilot.
Documentation checklist
What to gather before you cancel
- Account email address and username used to sign in.
- Billing information: invoices, payment method, and last charged date.
- Proof of subscription origin (Mailchimp-billed vs App Store/Google Play screenshots).
- Exported audience and campaign data you want to keep (CSV/backup files).
What to bring when contacting support
- Screenshots of billing or subscription pages showing charges.
- Any correspondence or reference numbers from prior support requests.
- Clear statement of desired outcome (pause, delete, refund request) and relevant dates.
Common mistakes
Cancel attempted in the wrong place
Many users try to cancel via the Mailchimp mobile app or by emailing Mailchimp directly when their subscription is billed through Apple or Google.
This causes confusion because App Store and Google Play subscriptions must be cancelled in those stores, not by Mailchimp.
Data and refund assumptions
Users sometimes delete accounts without exporting data first, or assume monthly refunds are automatic. Mailchimp generally does not refund monthly plans.
Also, account access issues (2FA or login problems) can prevent cancellations if not resolved beforehand.
Comparative recap
Plan comparison overview
| Plan | Cancel method | Refund eligibility | Support level |
|---|---|---|---|
| Free | Manage via Mailchimp account settings | No refund (S$0) | Limited |
| Essentials | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | 24/7 email & chat |
| Standard | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | Full reporting & AI tools |
| Premium | Manage via Mailchimp account settings; App/Play cancels handled in stores | Monthly: generally no; Annual: 60-day money-back | Phone & priority support |
After cancelling
Immediate actions
- Export any remaining contacts, reports and campaign content you need before deletion.
- Confirm cancellation receipt or confirmation page and save screenshots for your records.
Helpful links and next steps
- How to close an account: Mailchimp - Close an account
- Mailchimp Terms of Use (refund policy): Mailchimp Terms of Use
- Guidance on cancelling App Store / Google Play billed subscriptions: Cancel Mailchimp (Postclic)
Address
Legal department (mailing)
Attn. Legal Department, Intuit Mailchimp
405 N Angier Ave. NE, Atlanta, Georgia 30308, USA
Notes
If you need written notice for formal legal purposes, send it to the address above and retain proof of posting or delivery.