Postclic is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Mailgun, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Postclic premium unlimited: promotional offer at $1.36 for 48h, then $73.99 per month without commitment
Send an e-Postclic to Mailgun
Tracked, timestamped, and certified digital mail
What type of action would you like to take?
Choose the type of mail to generate. The template will be adapted automatically.
The form then adjusts based on your choice
Cancellation service #1 in Singapore
Digital mail
certified, timestamped, tracked, and
recorded on the blockchain
delivered instantly worldwide
Postclic unlimited plan
Promotional offer at $1.36 for 48 hours
then no commitment, $73.99 per month
to keep966649193710
REF/2025GRHS4
Cancellation Mailgun: Easy Method
What is Mailgun
Overview
Mailgun is an email delivery and automation service built for developers and businesses to send, receive, and track emails programmatically.
It provides RESTful APIs, SMTP access, analytics, and tooling for transactional and bulk messaging.
Core uses
Common uses include transactional notifications, marketing sends, deliverability monitoring, and email validation.
Plans range from a free tier for testing to paid tiers with higher monthly volumes and support levels.
How to cancel Mailgun
Web (Control Panel)
- Log into the Mailgun control panel.
- Open Profile > Manage Account.
- Click "Request Cancellation".
- Confirm by clicking "Proceed with account cancellation" in the modal.
Follow the on‑screen prompts to complete the cancellation request.
App Store / Google Play
- Mailgun is not distributed via the Apple App Store or Google Play, so cancellations cannot be done through those stores.
- If you subscribed through a third‑party reseller, follow that provider’s cancellation process separately.
What happens when you cancel
Access and billing
Cancellation via the control panel is immediate; access to account features stops once cancellation completes.
Subscriptions will stop renewing after cancellation; confirm any final billing or overage charges in your billing history before cancelling.
Data retention and deletion
Cancelling through the control panel is irreversible and deletes account data permanently; deleted data cannot be recovered.
Export or back up logs, templates, and DNS settings before you cancel if you need to retain them.
Will I get a refund?
Official policy
There is no standard public refund policy that provides routine monetary refunds for cancellations.
Service-level agreements (SLA) typically offer service credits - not cash refunds - for qualifying interruptions.
Exceptions and disputes
- There is no mention in public documentation of a statutory 14‑day automatic refund right.
- If you believe a charge is incorrect or unfair, raise a support ticket and document billing details and timelines.
Mailgun plans and pricing
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | USD 0/month (approx. SGD 0.00) | monthly | 100 emails/day; ticket support; 1 custom sending domain; 1‑day log retention |
| Basic | USD 15/month (approx. SGD 20.25) | monthly | 10,000 emails/month; overages from USD 1.80 per 1,000; RESTful API & SMTP; 5 inbound routes; 1‑day log retention |
| Foundation | USD 35/month (approx. SGD 47.25) | monthly | 50,000 emails/month; overages from USD 1.30 per 1,000; 1,000 sending domains; email templates; 5‑day log retention |
| Scale | USD 90/month (approx. SGD 121.50) | monthly | 100,000 emails/month; overages from USD 1.10 per 1,000; dedicated IPs; 5,000 validations; live phone & chat support; 30‑day log retention |
Notes on pricing
Prices are listed in USD on Mailgun’s site; SGD approximations use a 1 USD ≈ 1.35 SGD conversion and may vary.
Check your billing page for the exact charges applied to your account and any overage rates that may affect final amounts.
Your consumer rights in Singapore
Relevant law
Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), consumers can seek redress for services that are unsatisfactory or misrepresented.
Mailgun’s public documentation does not explicitly state local consumer‑rights obligations for Singapore customers.
How to use this when disputing charges
- When disputing billing or service issues, reference CPFTA protections if the service was misrepresented or performed poorly.
- Keep all receipts, emails, screenshots, and support tickets to support a dispute with the provider or with local authorities.
Customer experiences
Positive feedback
Users commonly praise Mailgun for a reliable delivery API, clear documentation, easy integration, and good deliverability on paid plans.
Customers also note usable dashboards and helpful onboarding for developer workflows.
Negative feedback
Frequent complaints include slow or limited customer support for free‑tier users and difficulties if an account is disabled without clear recourse.
Other reported pain points include sporadic deliverability issues, unexpected billing disputes, and problems reaching timely support.
Documentation checklist
Before you cancel
- Export logs, templates, and any message archives you need to keep.
- Record billing history, invoices, and payment method details.
- Note domain DNS settings, tracking records, and any dedicated IP setup.
What to retain after cancelling
- Copies of confirmation emails or screenshots proving cancellation.
- Support ticket numbers and correspondence related to billing or account actions.
- Any legal or contractual documents that reference your subscription terms.
Common mistakes
Billing surprises
Users sometimes cancel without checking for outstanding overages or pro‑rata charges, which can lead to unexpected final bills.
Always review the billing activity and invoices before initiating cancellation to avoid surprises.
Data loss and DNS cleanup
Failing to back up templates, logs, or validation lists before cancellation can result in permanent data loss.
Also remember to remove or update DNS records (SPF, DKIM, MX) after cancelling to avoid mail routing issues for domains you continue to use.
Comparative recap
Quick comparison table
| Plan | Price | Period | Best for |
|---|---|---|---|
| Free | USD 0/month (approx. SGD 0.00) | monthly | Testing, very small volumes, basic API access |
| Basic | USD 15/month (approx. SGD 20.25) | monthly | Small projects and low monthly senders needing predictable limits |
| Foundation | USD 35/month (approx. SGD 47.25) | monthly | Growing teams needing more volume, templates, and longer logs |
| Scale | USD 90/month (approx. SGD 121.50) | monthly | Larger senders requiring dedicated IPs, higher quotas, and live support |
How to choose
Match expected monthly volume and required support level to the plan; consider overage costs when estimating monthly spend.
If deliverability or support is critical, higher tiers provide dedicated resources and faster support channels.
After cancelling
Immediate next steps
- Confirm cancellation receipt and save any confirmation emails or screenshots.
- Back up any remaining data and remove DNS records if you will no longer send from Mailgun-managed domains.
Support and disputes
If you need help after cancelling, open a support ticket through the official Mailgun site and retain the ticket ID for reference.
Official Mailgun information and support entry points are available at Mailgun.
Address
Headquarters
Mailgun (headquarters) address for formal or legal correspondence:
112 E. Pecan St #1135, San Antonio, TX 78205, United States
How to send notices
For formal cancellation notices or legal correspondence, send to the headquarters address above and keep proof of delivery.
Also open a support ticket or contact billing through the control panel so the team has a record in your account history.
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Nurul Yeo
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Mailgun account, log into the control panel, navigate to Profile > Manage Account, click 'Request Cancellation', and confirm by clicking 'Proceed with account cancellation'. Make sure to keep proof of your cancellation request.
When you cancel Mailgun, your account data is permanently deleted and cannot be recovered. It is advisable to export or back up any important logs, templates, or DNS settings before proceeding with the cancellation.
Mailgun does not have a standard refund policy for cancellations, and typically offers service credits instead of cash refunds. Check your billing history for any final charges before cancellation.
No, Mailgun is not distributed via the Apple App Store or Google Play, so cancellations cannot be processed through those platforms. If you subscribed through a third-party reseller, follow their cancellation process.
If you believe a charge is incorrect or unfair after canceling, you should raise a support ticket with Mailgun, providing detailed documentation of the billing issue and timelines. Keep a record of all communications.