Cancellation Mindmetrics: Easy Method

What is Mindmetrics

Service overview

Mindmetrics (often seen as mindmetric.ai) is a SaaS platform that uses AI to assess employee mental health, stress, and engagement through tests and reports.

How it is presented

The service offers one-off reports and recurring subscription options through web and in-app purchase channels.

Registration, billing and terms are documented on the provider site and in its terms and conditions.

How to cancel Mindmetrics

App Store (iOS) - steps

• Open Settings on your iPhone or iPad and tap your Apple ID.
• Choose Subscriptions, find the Mindmetrics/Mindmetric listing and tap Cancel Subscription.
• Keep Apple’s cancellation confirmation or screenshot it; Mindmetrics cannot cancel App Store subscriptions for you.

Google Play (Android) - steps

• Open the Google Play Store app, tap your profile, then Payments & subscriptions → Subscriptions.
• Find Mindmetrics/Mindmetric and select Cancel subscription.
• Save Google Play’s cancellation confirmation; Mindmetrics cannot cancel Google Play subscriptions for you.

Web (direct purchase via mindmetric.ai) - steps

• Log in at mindmetric.ai, go to Account → Subscription or Billing settings and select Cancel before the next billing date.
• If you cannot find a cancellation option, contact Mindmetrics customer service in writing and request written confirmation of cancellation.
• Retain any confirmation messages or ticket numbers until charges cease.

What happens when you cancel

Access and renewal

Cancellation typically stops future renewals but does not usually refund past billing cycles.

When you cancel before the next billing cycle you should retain access until the paid period ends, depending on how your purchase was processed.

Data and account

Account data and report access policies are governed by Mindmetrics' terms; download or save important reports before cancelling if you need them.

If cancellation is via Apple/Google, any account-level data retention is still subject to the provider’s site policies.

Will I get a refund?

One-off report refunds

Mindmetrics provides a money-back guarantee for one-off MindMetric reports that are not delivered within the promised timeframe, subject to claim deadlines.

Refunds in this scenario are to the original payment method; follow the provider’s claim process promptly.

Subscription and in-app refund rules

• General subscriptions are generally non-refundable except where stated otherwise in the terms and conditions.
• In-app purchases made through Apple or Google must be disputed through Apple/Google refund processes, not directly via Mindmetrics.

Mindmetrics plans and pricing

Where to check pricing

Official pricing and plan details should be checked on the provider’s website to ensure you see the latest terms.

Visit the official pricing page for current information: mindmetric.ai pricing.

Do not guess prices

No SGD prices are asserted here; do not rely on third-party summaries for exact billing amounts.

If you need clarification, use the official site or contact support in writing for confirmation.

Your consumer rights in Singapore

Disclosure and cancellation requirements

Under Singapore consumer protection, digital services must clearly disclose recurring billing and provide accessible cancellation mechanisms.

If a service enrolls you into recurring billing after a small one-off payment without conspicuous consent, that may be considered misleading or unfair.

Enforcement and escalation

If you cannot resolve a charge or disclosure issue with the merchant, consider raising the matter with the Consumers Association of Singapore (CASE) or your payment provider.

Keep written records of all communications and confirmations when seeking remedies or escalation.

Customer experiences

Negative reports

Many users report being charged recurring fees after expecting a one-time test, with amounts commonly reported around US$19.99 - 29.99 per month.

Users also report difficulty cancelling, unresponsive support, and trouble obtaining refunds; some watchdogs have flagged the site as suspicious.

Positive reports and balance

There are few significant positive reviews identified in available summaries; experiences appear mixed but with prominent complaints about billing and refunds.

Individual results and interactions may vary; check the provider site and terms before purchasing.

Documentation checklist

What to gather before contacting support

• Account email and username used to sign up.
• Order ID, invoice, or subscription receipt showing the charge.
• Payment method details and dates of charges (masked card number or transaction reference).

Evidence to retain after cancellation

• Cancellation confirmation (screenshot or email) and any ticket numbers.
• Correspondence with support and screenshots of the subscription page or advertised offers.
• Bank or PayPal statements showing disputed charges if you need to escalate.

Common mistakes

Attempting the wrong cancellation route

A common error is trying to cancel on the Mindmetrics website when the purchase was made via the App Store or Google Play.

If you bought via Apple or Google, you must cancel through those stores; the merchant cannot cancel those subscriptions for you.

Not keeping confirmation or deadlines

Failing to save cancellation confirmations or waiting past the claim window for a one-off report refund can prevent successful disputes.

Always record confirmation messages and act promptly if a report is late or a charge is unexpected.

Comparative recap

After cancelling

Immediate next steps

Save any cancellation confirmation and monitor your bank or card statement for further charges for at least one billing cycle.

If you see new charges, contact your payment provider or dispute the charge with your bank or PayPal.

Helpful links and where to raise issues

Official terms and conditions: mindmetric.ai terms and conditions.

Pricing and plan information: mindmetric.ai pricing.

Third‑party cancellation letter examples: Postclic - cancel Mindmetrics (example).

Address

Registered address on record

29 PASIR RIS GROVE #01-60 COCO PALMS SINGAPORE 518074

Contact and escalation

For unresolved issues keep written records and consider contacting local consumer protection (e.g., CASE) or your payment provider for a dispute.

When contacting authorities or banks, include the documentation checklist items and any cancellation confirmations you saved.