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Cancellation Mind Metric Ai: Easy Method
What is Mind Metric Ai
Overview
Mind Metric Ai is a subscription-based software service that uses automated tools to assess and track cognitive and mental-wellness metrics.
The platform offers short tests, reports and ongoing access through a paid plan or in-app subscriptions.
Main offering
Mind Metric provides one-off reports and recurring subscription features accessible via web and mobile app stores.
Details about guarantees and terms are published on the provider's official pages.
How to cancel Mind Metric Ai
Cancel a web subscription
- Sign in to your MindMetric account on the website.
- Go to Account Settings and select the "Cancel Subscription" option to stop future renewals.
- If you cannot cancel online, email [email protected] or send a written notice by registered mail as an alternative.
- See a step-by-step third-party guide: Postclic - Cancel Mind Metric Ai (web).
Cancel App Store or Google Play subscriptions
- Open the App Store (iOS) or Google Play account subscriptions page and cancel the MindMetric subscription there.
- Mind Metric cannot cancel in-app subscriptions for you; cancellation must be done through the store.
- Keep a confirmation screenshot or email from the store as proof of cancellation.
- See a related guide: Postclic - Cancel via app store.
What happens when you cancel
Access and renewals
After cancelling, future renewals should stop and you will typically not be charged again for subsequent billing cycles.
Most users retain access to paid features until the end of the period they already paid for.
Data and account
The provider's terms govern data retention and account deletion; export any personal data or reports you need before closing the account.
Contact [email protected] for specific data or deletion requests and check the terms page for details.
Will I get a refund?
General refund policy
- There is no broad public refund policy for recurring subscriptions; standard subscription charges are typically non-refundable.
- If you were charged after a trial, you must cancel before the trial ends to avoid the initial subscription charge.
Exceptions and one-off report guarantee
- A Money-Back Guarantee applies only to the one-off MindMetric Report fee (for example, a small one-off charge) if the report is not delivered within the promised timeframe.
- Claims under that guarantee must be made within the period specified by the provider; subscription fees are not covered by this guarantee. See the official terms: MindMetric Terms & Conditions.
Mind Metric Ai plans and pricing
Where to check official prices
Always verify current plans and pricing on the official MindMetric pricing page before subscribing.
Official pricing info is available here: MindMetric - Pricing.
Currency and regional notes
Do not rely on third-party summaries for exact charges; prices may display in different currencies depending on the store or region.
No Singapore-specific (SGD) pricing is provided in the verified sources; check the official site or the app store listing for your country.
Your consumer rights in Singapore
Legal protections
Singapore consumers can rely on the Consumer Protection (Fair Trading) Act for recourse where goods or services were misrepresented or contract terms are unfair.
If you believe the subscription was obtained through misleading practices, you may have grounds to seek remedies under local law.
Practical remedies
- Contact the vendor in writing and request cancellation and any refund you believe you are due.
- Keep evidence of communications, charges and product delivery status; if unresolved, contact your bank or card issuer to dispute unauthorised or recurring charges.
- Consider escalating to local consumer-protection authorities or advisory services if the vendor does not resolve a legitimate dispute.
Customer experiences
Reported issues from users
Many reviewers report being charged recurring monthly fees after using low-cost "one-off" tests, describing unclear pricing or hidden subscription enrolment.
Customers commonly report difficulties cancelling, denial of refunds, and having to dispute charges through banks or card providers.
Positive or neutral reports
Publicly available verified summaries show few confirmed positive testimonials in the sources provided.
If you want to review user feedback, see a collection of reviews: Trustpilot - MindMetric reviews.
Documentation checklist
What to gather before cancelling
- Account email and username used to subscribe.
- Order number, receipt or payment reference for the charge(s).
- Screenshots of billing pages, app store subscription pages, and any confirmation screens.
What to keep for disputes
- Copies of all messages and emails exchanged with MindMetric support (dates and times).
- Bank or card statements showing the charge(s) and dates.
- Confirmation of cancellation from the website or app store when it is provided.
Common mistakes
Assuming the trial cancels automatically
Many users assume a free trial will not convert to a paid subscription; you must actively cancel before the trial ends to avoid charges.
Always calendar the trial end date and follow up to confirm cancellation.
Relying on the vendor to cancel app-store subscriptions
Some users expect MindMetric support to cancel App Store or Google Play subscriptions for them; those subscriptions must be cancelled through the store account.
Also, not keeping cancellation confirmations or screenshots leads to weaker dispute claims if billing continues.
Comparative recap
Quick comparison
The table below summarises cancellation, renewal and refund expectations by purchase method.
| Service | = period | Renewal | Refunds |
|---|---|---|---|
| Web subscription (direct) | Monthly (monthly) | Managed by MindMetric; cancel via Account Settings on website to stop future renewals. | Generally non-refundable; check terms. See: Terms & Conditions. |
| App Store / Google Play | Monthly (monthly) | Managed by the store; cancel in your App Store / Google Play subscriptions page. | Refunds handled under the store's refund policies, not directly by MindMetric. |
| One-off MindMetric Report | One-off | No recurring renewal; single purchase for a report. | Money-back guarantee may apply only if the report is not delivered within the promised timeframe (per terms). |
After cancelling
Confirm and monitor
Save any cancellation confirmation you receive and monitor your bank or card statements for at least two billing cycles to ensure charges stop.
If charges continue, contact your card issuer to dispute the recurring payment and provide evidence of cancellation.
Helpful links and next steps
- MindMetric Terms & Conditions: https://mindmetric.ai/terms-conditions
- Postclic step-by-step cancellation guidance: Postclic - Cancel Mind Metric Ai
- App-store cancellation notes: Postclic - Cancel via App Store / Google Play
Address
Company address
Official company address listed in the provided context: 500 Yale Ave N, Seattle, Washington, 98109 US.
Support contact
General support email identified in verified sources: [email protected].
Include orders, receipts and screenshots when contacting support to speed resolution.
Similar cancellation services
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Written by Wei Jie Tan
Regulatory watch · 3 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 3 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Mind Metric Ai web subscription, sign in to your account, go to Account Settings, and select the 'Cancel Subscription' option. If you cannot cancel online, you can email [email protected] or send a written notice by registered mail.
To cancel your Mind Metric Ai subscription from the App Store or Google Play, open the subscriptions page in your respective store and cancel the subscription there. Keep a confirmation screenshot or email as proof of cancellation.
After canceling your Mind Metric Ai subscription, you will retain access to paid features until the end of the billing period you have already paid for, and future renewals will stop.
Generally, Mind Metric Ai does not offer refunds for recurring subscriptions. If you were charged after a trial, you must cancel before the trial ends to avoid charges. Check the terms for specific refund policies.
If you want to request a refund for a one-off Mind Metric Report, ensure that the report was not delivered within the promised timeframe. Claims must be made within the specified period as per the provider's terms.