Cancellation Mindmetrix: Easy Method

What is Mindmetrix

Purpose

Mindmetrix is an AI-driven mental wellness platform offering personalized assessments, mood tracking and guided exercises. It is designed to support clinicians and individuals with structured assessments and feedback.

Core functionality

The service provides online self-assessments and provider subscriptions for clinics, plus patient-pay assessments. Features focus on diagnostics support, reporting and client education.

How to cancel Mindmetrix

Via mobile app stores

• Subscriptions purchased through Apple App Store or Google Play must be cancelled in your app store account settings.
• Mindmetrix cannot directly cancel in-app subscriptions; contact Apple or Google for store-specific support or refunds.

Via web and email

• For purchases made on the Mindmetrix website, use the cancellation link in your welcome email or the FAQ on the site.
• You may also notify Mindmetrix in writing or by emailing [email protected] to request termination; Mindmetrix will confirm by email as described in their Terms of Service.

What happens when you cancel

Access and billing

After cancelling a subscription, access generally continues until the end of the current paid billing period. No further recurring charges will be made after cancellation for web purchases.

For in-app subscriptions, access and billing follow the App Store or Google Play rules; cancelling there typically keeps access until the period ends.

Account termination and confirmation

When you submit a written termination request, Mindmetrix will send a confirmation email and then proceed to terminate your account per their terms.

Data retention and deletion follow Mindmetrix policies; check their Terms of Service and Privacy Policy for specifics.

Will I get a refund?

Refunds for web purchases

Mindmetrix’s refund policy for direct website purchases allows refund requests within 30 days for technical issues or dissatisfaction, subject to review.

Refunds are not given for change of mind, unexpected results or failure to achieve a specific outcome. Approved refunds are processed to the original payment method within about 10 business days.

Refunds for in-app purchases

• In-app purchases via Apple App Store or Google Play must follow each store’s refund procedures.
• Mindmetrix does not issue refunds for store-handled in-app subscriptions; contact the App Store or Google Play for those requests.

Mindmetrix plans and pricing

Pricing overview

Below are the plans and local SGD-equivalent prices reported in available materials. These reflect the site’s published offers converted to SGD where noted.

Table notes

Original pricing is listed in USD on Mindmetrix pages; the table shows the SGD figures from verified data. No official Singapore-specific App Store listings were found for 2025/2026.

Your consumer rights in Singapore

Statutory protections

Singapore consumers have statutory protections (for example, under the Consumer Protection laws) for unfair practices and contract terms. These rights exist regardless of a supplier’s published policy.

Limitations in Mindmetrix policies

Mindmetrix’s public policies do not explicitly reference Singapore consumer law and their Privacy Policy is written for U.S. users, so some data-rights expectations may not be recognised in their terms.

If you need to enforce statutory rights in Singapore, you may need to rely on local law or seek assistance from Singapore consumer agencies or legal advice.

Customer experiences

Positive feedback

Clinician reviews on Trustpilot describe Mindmetrix as “game changing” with praise for streamlined diagnostics and improved patient understanding.

Negative feedback

Some reviewers report limitations: the tool can miss or invalidate diagnoses and is best used by trained clinicians rather than as a standalone diagnostic authority.

Balance user reviews with professional judgement when relying on diagnostic outputs.

Documentation checklist

Essential items to gather

• Order confirmation or receipt (email) showing purchase date and plan.
• Welcome email that contains the cancellation link (for web purchases).
• Payment proof such as card statement showing the charge.
• Account username or email used to register the service.

Supporting evidence for refunds or disputes

• Screenshots of error messages, failed features or other technical issues.
• All correspondence with Mindmetrix support, including confirmation emails.
• For in-app purchases, transaction IDs from Apple or Google receipts.

Common mistakes

Cancelling in the wrong place

Users often try to cancel an in-app subscription through the Mindmetrix website. If you subscribed via Apple or Google, you must cancel through the respective store.

Expecting an automatic immediate refund

Many users expect instant refunds when cancelling. Mindmetrix processes approved web refunds within about 10 business days, and refunds for in-app purchases must be handled by the store.

Comparative recap

Quick comparison

The table below summarises where to cancel and how refunds are handled depending on purchase route.

How to choose the correct route

Check your original receipt or the account used to subscribe to identify whether the purchase was made via the App Store/Google Play or directly on the Mindmetrix website.

After cancelling

Next steps

• Keep confirmation emails and any refund approval for your records.
• Monitor your payment method to ensure no further charges after the paid period ends.

Helpful links

• Mindmetrix Refund Policy - details for direct website purchases.
• Mindmetrix Terms of Service - how to submit written termination and expectations.
• Cancellation & Refund guidance (third-party summary)
• How to cancel (store vs web) - summary article
• For user reviews and context: Mindmetrix on Trustpilot.

Address

Mailing address

2403 Sidney Street, Suite 246, Pittsburgh, PA 15203, USA.

Legal notices and support

Submit legal termination notices as set out in the Terms of Service and email [email protected] for operational support or account-related requests.