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Cancellation service #1 in Singapore
PeopleLooker is a subscription service that provides people searches, background checks and access to public records. It lets users search by name, phone number or email to find publicly available information.
Typical features include report-based membership access and multiple search types (people, phone, email). Subscriptions auto-renew unless cancelled through the purchase platform or PeopleLooker account settings.
When you cancel via the site you will typically receive a confirmation email and retain access until the end of the current billing cycle.
Cancellation stops future auto-renewals but does not always delete your account or data. Contact support if you want full deletion or further account actions.
PeopleLooker generally does not offer automatic or prorated refunds; refunds are handled on a case-by-case basis and are discretionary.
PeopleLooker pricing is listed in US dollars; the table below gives estimated Singapore dollar (S$) equivalents based on an approximate exchange rate.
Actual charges may vary by region, platform fees, taxes and exchange rate. App Store or Google Play regional prices may differ from these estimates.
| Plan | Price (est.) | Period | Features |
|---|---|---|---|
| Monthly membership (report-based) | S$31.10/month | Monthly | Up to ~100 background reports/month; unlimited searches per subscription |
| 3-month prepaid membership | S$24.87/month (billed every 3 months) | 3-month | Same features as monthly plan, billed every 3 months |
| Monthly membership (alternative listing) | S$32.62/month | Monthly | Full access, up to ~100 reports/month |
| 3-month prepaid membership (alternative listing) | S$26.10/month (billed every 3 months) | 3-month | Full access, prepaid every 3 months |
Public PeopleLooker policy information indicates refunds are discretionary rather than automatic, and there is no clear statutory “cooling-off” right stated in their public materials.
If you believe you were misled or charged without authority, consider these steps: contact PeopleLooker support, contact your bank to discuss a chargeback, and seek advice from local consumer-protection bodies.
Some users report that contacting support led to successful cancellations and refunds, including cases of double or unauthorized charges.
Many reviews cite difficulties cancelling, continued billing after cancellation attempts, slow or poor customer service and unresolved refund requests.
See user reviews for more perspectives: PeopleLooker on Trustpilot.
Example: cancelling on the PeopleLooker website while the subscription was purchased through Apple or Google Play. Platform purchases must be cancelled through the respective store.
Example: not saving a cancellation confirmation or chat transcript. Without confirmation, disputes are harder to resolve and billing may continue.
The table below compares common cancellation paths, likely confirmation and refund routes to help choose the quickest option for your situation.
"Ease" reflects the usual simplicity of the process. "Refund likelihood" is based on PeopleLooker policy and platform refund practices and is not a guarantee.
| Method | Ease | Refund likelihood | Confirmation | Period |
|---|---|---|---|---|
| Apple (iOS) subscription | Easy via Apple Settings | Refund handled by Apple (platform rules) | Email from Apple / App Store | N/A |
| Google Play subscription | Easy via Play Store | Refund handled by Google Play | Email from Google Play | N/A |
| PeopleLooker website | Moderate - log in and cancel | Refunds discretionary; case-by-case | Confirmation email from PeopleLooker | N/A |
| Live chat | Moderate - instant but save transcript | Case-by-case; ask for written confirmation | Chat transcript / email | N/A |
| Phone support | Moderate - may require wait | Case-by-case; provide member ID and request confirmation | Request written confirmation | N/A |
Save any confirmation emails or chat transcripts and monitor your bank or card statement for further charges. Keep records of dates and reference numbers.
PeopleLooker’s primary mailing address listed in public materials is:
MSC - 217730, P.O. Box 105168, Atlanta, GA 30348-5168
Support phone: 1‑800‑592‑1753. Available daily 6 AM - 11:30 PM EST.
When contacting support, provide your 9‑digit member ID and account email and request written confirmation of any cancellation or refund decisions.
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Written by Jia Hao Rajan
eIDAS legal expert · 3 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 3 years.