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Cancellation Portfoliobox: Easy Method
What is Portfoliobox
Purpose
Portfoliobox is a SaaS website builder designed for creatives to build and showcase portfolios with image-first templates and built-in tools for projects, branding and simple e‑commerce.
Who uses it
Typical users are photographers, designers and other creatives who want quick setup and minimal coding. The product focuses on clean presentation and affordable plans.
How to cancel Portfoliobox
Cancel via the website (recommended)
- Log into your Portfoliobox account on their website.
- Go to Settings → Subscription → Cancel Subscription to stop automatic renewal.
- Note: cancellation halts renewals but your site remains active until the end of the current billing period.
- “Downgrading” is not the same as cancelling - use the Cancel Subscription option to stop payments.
- Reference guide: Postclic: How to cancel Portfoliobox.
Cancel if purchased via App Store or Google Play
- If you bought the subscription through Apple or Google, cancellation and refund requests must follow those platforms’ procedures.
- Portfoliobox does not provide platform-specific in-app cancellation flows; manage subscriptions in your Apple or Google account.
- See platform guidance or your platform purchase history for exact steps.
What happens when you cancel
Access and billing
Cancelling stops automatic renewal but does not immediately terminate your site. You retain access until the end of the paid billing period.
Data, accounts and domains
Your site content remains available through the expiry date unless you delete the account. Domain registration fees are treated separately and are non‑refundable in many cases.
If you want a refund under their policy you will need to delete your account first (see refund section for details).
Will I get a refund?
14‑day money‑back guarantee
Portfoliobox offers a 14‑day full money‑back guarantee. To be eligible you must delete your Portfoliobox account and then contact Portfoliobox support to request the refund.
Official refund information: Portfoliobox refund policy.
Exceptions and timing
- Domain registration fees are non‑refundable even if included with a package.
- Payments after the 14‑day window are generally final unless Portfoliobox decides otherwise.
- Refunds are processed in about 7 working days, but banks and exchange rates can affect the credited amount.
- See terms: Portfoliobox license & terms.
Portfoliobox plans and pricing
Published plan snapshot
Portfoliobox publicly displays USD prices; exact SGD checkout amounts (including any taxes) appear only during purchase for Singapore billing addresses.
Key plan details
The following table uses Portfoliobox’s published pricing information and third‑party listings.
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| Personal (monthly) | US$10.90/month | Monthly | 150 images, 15 pages, free domain, free email, no branding, e‑commerce |
| Personal (annual) | US$8.90/month (billed annually) | Annual | Same features as Personal; ~11% discount vs monthly |
| Light / Pro / Pro Plus (approx.) | US$5.50 / 14.50 / 18.50 per month (approx.) | Monthly | Third‑party listing (features vary by plan) |
Your consumer rights in Singapore
Contractual rights under Portfoliobox terms
Portfoliobox’s terms grant a contractual 14‑day right to a full refund as their trial‑period guarantee. That is the company’s primary policy for refunds.
See: Portfoliobox license & terms.
Statutory protections and next steps
Singapore statutory consumer protections may provide additional remedies depending on the situation, but the provider’s terms remain the starting point for claims.
If you believe statutory rights apply, consider contacting local consumer authorities or legal advice for guidance specific to your case.
Customer experiences
Positive feedback
Many users praise Portfoliobox for being easy and intuitive, with clean, image‑focused templates and quick setup requiring little or no coding.
Customer service is often described as prompt and helpful, and pricing is seen as affordable for portfolio use.
Negative feedback
Some users reported problems migrating from legacy Portfoliobox 3 to version 4, including missing images, downtime and rebuild efforts.
At least one reviewer described the interface as difficult to use, noting significant time costs for certain workflows.
Documentation checklist
Before cancelling
- Confirm your account email, username and billing date.
- Take screenshots of your subscription page and billing confirmations.
- Note whether the purchase was made via Portfoliobox website, Apple App Store or Google Play.
For refund claims
- Delete your Portfoliobox account if you are claiming the 14‑day refund (required by Portfoliobox policy).
- Keep proof of account deletion, purchase receipt and any communication with support.
- Be prepared for a refund processing period (~7 working days) and possible bank/exchange‑rate delays.
Common mistakes
Confusing downgrading with cancelling
A common error is downgrading a plan instead of cancelling. Downgrading may change features but does not necessarily stop subscription renewals.
Always use the Cancel Subscription option in Settings → Subscription to stop future charges.
Purchases via App Store or Google Play
If you bought through Apple or Google, cancelling on the Portfoliobox website will not stop platform‑managed subscriptions.
Manage and request refunds through your Apple ID or Google Play account when applicable.
Comparative recap
Key actions
The table below compares common concerns and the correct actions to take for each.
| Item | Portfoliobox policy / behaviour | Recommended action |
|---|---|---|
| Cancellation effect | Stops auto‑renewal; access continues until billing period ends. | Cancel via Settings → Subscription on the website; verify end date. |
| Refund eligibility | 14‑day full refund if you delete your account and request refund. | Delete account, then contact support and keep proof of deletion. |
| Domain fees | Domain registration fees are non‑refundable. | Assume domain charges are final; review invoice before purchase. |
| App Store / Google Play purchases | Handled by Apple/Google, not Portfoliobox directly. | Use Apple/Google subscription management and refund procedures. |
After cancelling
What to check immediately
Confirm the cancellation in your Portfoliobox account and keep the confirmation screenshot or email. Check that future billing is stopped.
Monitor your bank or card statement for any unexpected charges and save receipts for any refund claims.
Useful links
- Portfoliobox refund policy
- Portfoliobox license & terms
- Postclic: cancellation guide
- User reviews on Trustpilot
Address
Company address
500 Yale Ave N, Seattle, Washington, 98109 US.
Local enquiries
If you need local assistance in Singapore, use the Portfoliobox help pages and your account support channels to request specific billing or refund instructions.
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Written by Brian Cheong
Postclic editor · 7 years experience
Editor at Postclic for 7 years, I turn complex registered electronic mail procedures into clear, actionable English.
FAQ
To cancel your Portfoliobox subscription, log into your account on their website, go to Settings, then Subscription, and select Cancel Subscription. This will stop automatic renewals, but you will retain access until the end of your current billing period.
If you bought your subscription via the App Store, you must follow Apple's cancellation procedures. Check your Apple account for the exact steps to manage your subscription and ensure you keep proof of cancellation.
Yes, if you cancel within the 14-day money-back guarantee period, you can receive a full refund. You must delete your Portfoliobox account and then contact their support to request the refund.
No, domain registration fees are generally non-refundable, even if they were included with your subscription package. Review your invoice carefully before making a purchase.
After cancellation, your account remains active until the end of the billing period, allowing you to access your site content. However, if you delete your account, you will lose access to all data immediately.