Cancellation Videoscribe: Easy Method

What is Videoscribe

Overview

VideoScribe is a subscription-based software for creating whiteboard-style animation videos quickly and with minimal design experience.

It is used by marketers, educators and small businesses to produce explainer and training videos.

Core features

VideoScribe provides a library of images and icons, drawing animations, and export options via its browser and desktop apps.

Plans differ by download limits, maximum video length and additional features like reseller rights and custom fonts.

How to cancel Videoscribe

Cancel via the website (recommended)

• Log into your VideoScribe account on the VideoScribe website.
• Go to the Subscriptions section in your account settings.
• Select "Cancel subscription" and follow the on-screen confirmation steps.
• After confirming, you will receive an email confirming the cancellation.

Cancel via mobile app stores

• VideoScribe’s help centre does not provide explicit cancellation steps for App Store or Google Play subscriptions.
• If you subscribed through Apple or Google, manage and cancel the subscription via your Apple ID or Google Play account settings directly.

For the official web cancellation guide, see VideoScribe: Cancel your subscription.

What happens when you cancel

Access after cancellation

After cancelling, you retain access to VideoScribe until the end of your current billing period.

Your account and projects remain available during that remaining time.

Automatic renewal and data

Cancelling stops future automatic renewals; you will not be charged after the current billing period ends.

Your account data is retained per VideoScribe’s terms; export any work you need before access ends.

Will I get a refund?

Standard refund policy

Payments already made for monthly or annual subscriptions are generally non-refundable.

VideoScribe states that paid subscription charges are non-refundable in normal circumstances.

Exceptions and trial

• VideoScribe offers a 7-day free trial that does not require payment details and does not auto-convert to a paid plan.
• Refunds may be considered only for unresolved technical issues and are reviewed case-by-case by the Customer Success team.

For details on refunds and contact options, see VideoScribe: Refund of subscription payments.

Videoscribe plans and pricing

Pricing summary

The following table lists the commonly quoted plan names, estimated SGD prices and key features.

Notes on pricing

SGD prices are estimated from USD and may vary on App Store/Google Play due to local taxes and rounding.

Your consumer rights in Singapore

Overview of protections

Singapore’s Consumer Protection (Fair Trading) Act protects consumers from unfair practices, including unclear cancellation or renewal processes.

Terms that are hidden or misleading may be challenged under the law.

Refunds and defective services

• VideoScribe’s "no refund" statement may apply generally, but Singapore law can require remedies for defective services.
• If a paid service is defective or not provided as promised, you may be entitled to repairs, replacement or refund depending on the case.

Because the trial is free and cancellation via the website is straightforward, the process aligns with fair trading expectations; unresolved technical problems may warrant further recourse through consumer protection channels.

Customer experiences

Positive feedback

Many users describe VideoScribe as easy to use and intuitive for creating high-quality whiteboard animations.

Some reviewers praise responsive and friendly customer support.

Negative feedback

Common complaints include slow rendering, limited export/format options, and requests for MP4 output improvements.

There are also reports of billing issues and unwanted marketing emails affecting some users’ experience.

Documentation checklist

What to gather before cancelling

• Account email address associated with your VideoScribe account
• Subscription ID or plan name (if available)
• Payment method details and last billing date
• Screenshots of billing statements or subscription pages (if disputing a charge)

What to keep after cancelling

• Email confirmation of cancellation
• Ticket or reference number from any support correspondence
• Exported copies of projects you want to keep

Common mistakes

Not cancelling in the right place

Example: Attempting to cancel through email or a support form when the subscription was purchased via the website.

Always cancel via the account where the subscription was created or via the App Store/Google Play if purchased there.

Missing deadlines and refunds

Example: Expecting a refund after the billing date - VideoScribe generally does not refund paid billing periods.

If you need a refund for technical reasons, contact Customer Success quickly and provide evidence of the issue.

Comparative recap

Quick comparison

The table below summarizes cancellation method, refund likelihood and access after cancelling for common scenarios.

How to use this

Use the table to decide where to cancel (website vs app store) and what to expect about refunds and access time.

After cancelling

Export and save your work

Export any projects you want to keep before your access ends at the close of the billing period.

Save local copies of videos and assets that are important for future use.

Further help and references

Official cancellation guide: Cancel your subscription.

Refund and payment information: Refund of subscription payments.

Current plan details and official pricing: VideoScribe pricing.

Address

How to cancel (address for action)

VideoScribe does not provide a postal address for cancellations; cancellations must be performed via your online VideoScribe account.

Log into your account and use the Subscriptions section to cancel.

Company contact details

For official product and pricing information, see the VideoScribe pricing page: VideoScribe pricing.

If you need to raise a refund or technical issue, use the contact options linked from the VideoScribe help centre refund page: Refund of subscription payments.