Cancellation Videoscribe: Easy Method

What is Videoscribe

Overview

VideoScribe is a subscription-based cloud software for creating whiteboard-style animations and explainer videos quickly.

It is used by individuals and businesses to produce animated content without advanced animation skills.

Primary uses

Common uses include marketing videos, training content, and social media clips created with a drag-and-drop interface.

The platform offers templates, image libraries, and export options depending on your plan.

How to cancel Videoscribe

Cancel on the web (official method)

• Log into your VideoScribe account via the website.
• Go to the "Subscriptions" section in your account dashboard.
• Click "Cancel subscription" on your subscription card and confirm by selecting "Yes, continue to cancel."
• Follow the on-screen prompts to complete cancellation. See the official guide: VideoScribe cancellation guide.

Cancel on mobile stores (iOS & Google Play)

• If you subscribed via Apple App Store, manage and cancel through Apple's subscription settings (e.g. Settings → Apple ID → Subscriptions).
• If you subscribed via Google Play, cancel through the Google Play Store app (Profile → Payments & subscriptions → Subscriptions).
• VideoScribe help pages refer users to the app stores for store-managed subscriptions: App store cancellation instructions.

What happens when you cancel

Access after cancellation

When you cancel a paid subscription via the web, you retain access until the subscription end date.

No immediate loss of access occurs unless specified by the app-store terms for store subscriptions.

Account, data and renewals

Canceling stops future renewals but usually does not delete your account or created projects automatically.

Export or back up any important projects before or after cancelling to avoid potential access issues later.

Will I get a refund?

Official refund policy

VideoScribe offers a 7-day free trial that requires no payment details and does not auto-charge at trial end.

Once a subscription payment is taken, payments are generally non-refundable according to VideoScribe policy.

Exceptions and technical issues

• Refunds for unresolved technical problems may be considered on a case-by-case basis by VideoScribe's Customer Success team.
• If you subscribed through Apple or Google, refunds and billing disputes are handled by those stores and their processes.
• See the official refund information: VideoScribe refund policy.

Videoscribe plans and pricing

Pricing summary

Below are the known published plan names and benchmarked prices in GBP and USD from public sources.

No official ZAR pricing was found; final cost for South African customers will depend on exchange rates and payment processor fees.

Your consumer rights in South Africa

Automatic renewals and disclosure

South African consumer law requires clear disclosure and consent for renewable agreements and automatic renewals.

Automatic renewals without proper notice may conflict with Consumer Protection Act requirements.

Refunds and remedies

• The Consumer Protection Act provides remedies if a service is not of merchantable quality or fit for purpose.
• Case-by-case refund consideration for technical faults may be insufficient under South African law; consumers are entitled to repair, replacement or refund where appropriate.
• If you consider your rights breached, you can seek advice from local consumer protection bodies or legal counsel.

Customer experiences

Positive feedback

Users commonly praise VideoScribe for its ease of use, intuitive interface, and high-quality whiteboard animations.

Reviewers on Trustpilot also highlight responsive and helpful customer service teams.

Negative feedback

• Common complaints include slow rendering, limited export formats, occasional bugs, and lack of a lifetime license.
• Some users report unsolicited renewals, difficulty obtaining refunds, and aggressive post-signup communications.
• See aggregated reviews for context: Capterra reviews and Trustpilot.

Documentation checklist

Before you cancel

• Locate your VideoScribe account email and subscription details.
• Export or back up any projects you want to keep (download final videos or project files).
• Check whether you subscribed via the web, Apple App Store, or Google Play.

Information to record

• Subscription start and end dates.
• Payment receipts or invoice numbers.
• Any helpdesk or support ticket IDs if you reported technical issues.

Common mistakes

Canceling the wrong place

Example: Trying to cancel via the website when the subscription was purchased through Apple or Google will not stop billing.

Always verify where the subscription was initiated (web vs app store) before cancelling.

Assuming automatic refunds

Example: Expecting a refund after a charged subscription without checking VideoScribe's non-refundable policy can lead to frustration.

If you need a refund for technical reasons, contact support and document unresolved issues before escalating.

Comparative recap

Quick comparison

After cancelling

Follow-up actions

• Confirm cancellation emails or on-screen confirmation and keep a record.
• Export or download all projects and assets before access ends.

Official help and links

• How to cancel on VideoScribe: https://help.videoscribe.co/knowledge/cancel-your-subscription
• Refund policy and enquiries: https://help.videoscribe.co/knowledge/refund-of-videoscribe-subscription-payments
• App-store subscription management guidance: https://support.mobisystems.com/hc/en-us/articles/9900772450589-How-do-I-cancel-my-trial-subscription

Address

Company address

Sparkol Limited (VideoScribe) - assumed contact address for correspondence:

68 3rd Street, Brooklyn, New York 11231, United States

Tips for written correspondence

• Include your account email, subscription ID, and a clear request to cancel and (if applicable) request a refund.
• Keep copies of sent mail and any replies for records if you need to escalate a dispute.