Cancellation Vivavideo: Easy Method

What is Vivavideo

Overview

Vivavideo is a mobile and web video-editing app that offers templates, effects, stickers, and basic to advanced editing tools for casual creators.

It is distributed via app stores and a web account, and offers free features plus paid VIP or one‑time purchases for premium features, ad removal, and watermark removal.

Where it runs

Vivavideo is available on iOS (App Store), Android (Google Play) and as a web service with account-based billing.

Purchases made through each platform are managed through that platform’s subscription and billing system.

How to cancel Vivavideo

Cancel on iOS (App Store)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then tap Subscriptions.
• Select VivaVideo from the list and tap Cancel Subscription.
• Note: Deleting the app does not cancel the subscription.

Cancel on Android (Google Play) and web

• Open Google Play Store → Menu → Subscriptions → find VivaVideo → Cancel subscription.
• To cancel on the web, log into your VivaVideo account, go to Billing / Subscription / Manage Account or Settings, and follow the cancel prompts.
• Always keep a confirmation screenshot or email after cancellation.

Cancel by contacting support

• You can request cancellation by emailing support; include your account email and order details.
• If you need help, provide device information, purchase date, and receipt or order ID in your message.

What happens when you cancel

Access after cancellation

Canceling a subscription stops future renewals but typically keeps VIP features active until the end of the current billing period.

You will not lose access immediately unless your payment was reversed or the provider enforces immediate removal.

Billing and data

Billing stops for future cycles; refunds are not automatic and depend on provider policies or exceptional approval.

Your Vivavideo account data usually remains available; deleting an account may be a separate action via settings or support.

Will I get a refund?

Official refund stance

Vivavideo’s stated policy is that “all sales are final” and there are no automatic refunds for subscriptions, credits, or premium features.

See the official refund policy for details: Vivavideo refund policy.

Exceptions and how to request

• Exceptions may be made for technical failures (for example, prolonged downtime), critical bugs, duplicate/unauthorized charges, or billing errors.
• To request a refund in exceptional cases, contact support within 7 days of purchase with order details and supporting documents.
• If approved, typical processing times may be: 5 - 10 business days (credit card), 3 - 5 days (PayPal), or 7 - 14 days (bank transfer).

Vivavideo plans and pricing

Summary of available plans

Listed prices are USD values from non‑Singapore regions; actual SGD pricing in Singapore’s stores may differ with exchange rates and taxes.

Exact Singapore dollar amounts are not available in public sources; below are the verified USD prices.

Pricing table

Your consumer rights in Singapore

CPFTA and digital services

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), digital services are generally excluded from a mandatory 14‑day cooling‑off refund right.

This means automatic refunds are not guaranteed for digital subscriptions bought online.

Protections against unfair practices

• Consumers still have rights against misleading or unfair practices, such as unclear free‑trial terms or unauthorized billing.
• If you believe you were misled or billed without consent, you can escalate to the Consumers Association of Singapore (CASE).

Customer experiences

Positive feedback

Many users praise Vivavideo for ease of use, an intuitive interface, fast rendering, and a wide variety of templates and effects.

These strengths make it suitable for casual and beginner video creators.

Negative feedback

• Common complaints include unexpected or unauthorized charges after free trials and unclear billing disclosures.
• Users report difficulty obtaining refunds or having charges reversed even after cancelling, which can cause frustration.

Documentation checklist

What to collect before contacting support

• Account email used for purchase and the app store (Apple ID or Google account) if applicable.
• Order ID, receipt, transaction date, and payment method screenshot.
• Device model, OS version, and screenshots showing subscription status or charges.

Additional evidence for refund disputes

• Any confirmation of cancellation attempts (screenshots or emails).
• Proof of unauthorized or duplicate charges and the timeline of events.

Common mistakes

Deleting the app instead of cancelling

Many users delete the Vivavideo app thinking this will stop billing. App removal does not cancel a subscription managed by Apple or Google.

Always cancel through the App Store, Google Play, or web account to stop renewals.

Missing proof and late escalation

Failing to keep receipts, screenshots, or timestamps can make refunds or disputes harder to win.

If you are charged unexpectedly, act promptly - contact support and your payment provider quickly and keep records.

Comparative recap

Quick comparison of cancellation methods

The table below compares common cancellation routes, ease, and refund likelihood to help you choose the right path.

Comparison table

After cancelling

What to check immediately

• Confirm you received a cancellation confirmation or a subscription status change in the platform settings.
• Keep screenshots of the cancellation confirmation and any receipts for future disputes.

Where to get official help

For step‑by‑step cancellation guidance, see this external walkthrough: How to cancel VivaVideo (Postclic).

For official refund policy and exception details, consult: Vivavideo refund policy.

Address

Corporate HQ (translated)

16th Floor, Hanggang Metallurgical Technology Building, 294 Tianmushan Road, Xihu District, Hangzhou, Zhejiang 310000, China

Notes about location

Vivavideo (QuVideo Inc.) is headquartered in Hangzhou, China. There is no Singapore office listed in public sources.

For billing or legal matters in Singapore, follow local consumer dispute procedures such as contacting CASE if necessary.