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Cancel BLUESG
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bluesg service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bluesg: Easy Method
What is Bluesg
Overview
BlueSG is a Singapore-based car‑sharing service providing on‑demand access to electric vehicles through a subscription and pay‑as‑you‑go model.
The service is intended for short‑term urban trips and is managed primarily through the BlueSG mobile app.
Service footprint
BlueSG operates within Singapore with designated pickup and return locations across the city, managed via the app.
Memberships, bookings, payments and account actions (including cancellations) are handled through the app or support requests.
How to cancel Bluesg
Cancel a Basic membership
- Log in to your BlueSG account in the app or web account area.
- Submit written notice via your BlueSG account at least 5 days before your Renewal Date (the next billing cycle) to terminate during a Renewal Period.
- Allow time for processing and verify your membership status after the renewal date passes.
Downgrade, delete account or cancel reservations
- To downgrade Premium or Basic membership, submit the request through the app at least 5 days before renewal. Downgrades must be made within 30 days of the membership period start.
- To delete your BlueSG account, submit a support request titled "Request to Delete My Account". Deletion is permanent; outstanding fees must be settled and credits/subscriptions will be lost. Processing typically takes 3 - 5 business days.
- If cancelling a car reservation inside the 30‑minute reservation window, note you will be blocked from making a new reservation for 10 minutes after the cancellation.
What happens when you cancel
Access and bookings
After cancellation or membership termination you will lose access to member‑only rates and booking privileges at the end of the paid period.
Make sure all active bookings and ongoing rentals are ended before cancellation to avoid extra charges.
Account data and billing
Account deletion is permanent and typically results in loss of any remaining credits or subscriptions unless otherwise specified by BlueSG refund policies.
Security deposit pre‑authorisations are normally released within 14 days after membership termination per company terms.
Will I get a refund?
General refund policy
- Rental refund requests undergo internal validation; if approved, refunds are issued to the original payment method.
- Unused carpark reimbursements are consolidated and refunded via PayNow; BlueSG will confirm the PayNow number and user name before processing.
Service‑pause and timing exceptions
- Following the service pause starting 8 August 2025, remaining credits or subscriptions will be fully refunded. Users were instructed to update their PayNow‑linked contact in the app by 16 August; refunds were processed in batches from 16 August and completed by 31 August 2025.
- Subscriptions billed after 8 July 2025, and those billed between 4 - 8 August 2025, were scheduled to be refunded fully via PayNow automatically where applicable.
- Historically, BlueSG has waived rental fees in specific technical glitch cases (for example, a December 2023 incident where fees for trips older than 48 hours were waived), but charges for breaches (damage, uncleanliness) were still applied in those instances.
Bluesg plans and pricing
Where to check pricing
BlueSG offers multiple plans and pay‑as‑you‑go rates; pricing details and current plan options can change over time.
Always confirm the latest plan descriptions, fees and renewal rules directly in the BlueSG app or official BlueSG channels before making changes.
Don't rely on third‑party summaries
Do not assume prices or entitlements from forums or reviews; verify your plan and renewal dates inside your account to avoid unexpected charges.
If unsure, take screenshots of your membership page and billing statements before cancelling or downgrading.
Your consumer rights in Singapore
Cooling‑off and contract law
There is no statutory 14‑day cooling‑off period specifically for car‑sharing subscriptions in Singapore. The typical cooling‑off right under Consumer Protection (Fair Trading) Act focuses on unsolicited door‑to‑door contracts and does not automatically apply to ongoing service models like car sharing.
Your refund and cancellation entitlements therefore depend primarily on BlueSG's published terms and help policies.
Escalation and membership remedies
- Users may escalate unresolved billing or refund disputes to the Consumers Association of Singapore (CASE) if direct resolution fails.
- Under BlueSG terms, if Service is "Completely Unavailable" for over five days, Premium members receive equivalent extension and Basic members receive a full refund of paid instalments for that membership period.
- BlueSG may terminate membership without cause and will refund a pro‑rata portion of unused membership fees within 30 business days in such cases.
Customer experiences
General sentiment
Independent review aggregators show largely negative sentiment in available data, with complaints focused on support responsiveness and billing issues.
There are limited positive ratings in the public review snapshots available.
Common reported issues
- Poor or slow customer support, with reports of unresponsive live chat and long hold times.
- Overcharging due to reservation/parking glitches and difficulty properly ending rentals or cancelling subscriptions.
- App instability and delayed refunds reported by some users.
See public discussion and reviews for examples: TrustPilot reviews, Reddit discussion 1, Reddit discussion 2, and reporting on service pauses: AsiaOne.
Documentation checklist
Essential items to prepare
- Account email and registered phone number used with BlueSG.
- Membership type, renewal date and recent billing statements or receipts.
- Booking IDs, trip start/end timestamps, and screenshots showing the issue or booking status.
Refund and escalation evidence
- Payment method records and PayNow details if you expect a PayNow refund.
- All correspondence with BlueSG support (chat logs, emails) and dates of submission.
- Photos of vehicle condition if disputing damage or cleanliness charges.
Common mistakes
Timing errors
Missing the required 5‑day notice before renewal is a frequent cause of failed cancellations; this often results in the next billing cycle being charged.
Downgrades made after the allowed 30‑day window or within the first month of Premium may still result in full membership fees for that period.
Account and refund oversights
Not updating PayNow contact details before a mass refund or service pause can delay receiving your refund.
Cancelling a reservation within the 30‑minute window without understanding the short block penalty (10 minutes) can be frustrating for follow‑up bookings.
Comparative recap
Quick comparison
| Action | What to do | Timing | Refund possible |
|---|---|---|---|
| Terminate Basic membership | Written notice via BlueSG account | At least 5 days before Renewal Date | Depends on membership period; follow BlueSG terms |
| Downgrade Premium/Basic | Submit request via app | At least 5 days before renewal; within 30 days of period start | Downgrades during first Premium month may still incur full fees |
| Delete account | Submit "Request to Delete My Account" support request | Processing ~3 - 5 business days | No; account deletion is permanent and unused credits are lost unless refund policy applies |
| Cancel reservation | Cancel via app | If within 30‑minute reservation window, new reservations blocked 10 mins | No refund for short cancellation window; booking rules apply |
After cancelling
Verify account status
After submitting cancellation or deletion, check your account page to confirm membership status and that no active bookings remain.
Keep copies of confirmation messages and any cancellation reference numbers for your records.
Follow up and escalation
- If refunds or credits are delayed, contact BlueSG support through the app and retain proof of your request.
- If you cannot resolve billing or refund disputes directly, consider escalation to consumer bodies. Public discussions and reports may provide additional context: TrustPilot, Reddit, AsiaOne article.
Address
Registered office
48 CHANGI SOUTH STREET 1, SINGAPORE 486130
Notes
If you need to send documents by post, include your account details and contact phone number. Always keep copies of any mailed correspondence.