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Cancel BOLT
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Bolt service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Bolt: Easy Method
What is Bolt
Service overview
Bolt is a ride‑hailing platform that lets users book on‑demand rides through its mobile app. It operates on a pay‑per‑ride basis and handles bookings, payments and driver matching through its platform.
How it operates in Singapore
Bolt bookings create transactions in the app that are processed according to Bolt's Terms and product documents. Cancellations, refunds and disputes are handled through the app and Bolt's online support channels rather than a local office.
How to cancel Bolt
Cancel a booking in the app
- Open the Bolt app and go to your active booking or trip history.
- Use the in‑app cancel option while the trip is still cancellable (before the driver marks it as started).
- Follow on‑screen prompts to confirm cancellation and note any fee shown before you confirm.
If the payment is already pending or completed
- Once a transaction enters "pending" status it cannot be stopped or cancelled via the app - this applies across platforms. See Bolt help.
- If the payment has been executed, Bolt may terminate or cancel it at its discretion; cancellation fees, liability for losses and administration fees may apply under Bolt's Terms. See Bolt Terms.
- If you cannot cancel in the app, contact Bolt support from the app Help screen and provide trip details for investigation.
What happens when you cancel
Immediate effects on the booking
Cancelling a single booking stops that ride request and releases the driver. The in‑app record of the booking will remain visible in your trip history for reference.
Payment and account consequences
Cancellations may trigger a cancellation fee shown in the app or applied under Bolt's Terms. Bolt can also apply administration fees if allowed by the Terms.
Data and account retention
Bolt keeps trip and transaction records according to its policies for customer service and dispute resolution. Cancelling a ride does not automatically delete your account or your trip records.
Will I get a refund?
Standard refund process
Refunds initiated by a merchant must be requested directly from that merchant. Bolt will credit the card once it receives the refunded amount from the merchant. See Bolt Terms - Refunds.
Chargebacks and dispute timing
- Chargeback disputes must be raised within 90 days from the date of the transaction. If a dispute is resolved in your favour, Bolt will credit the card upon receipt from Mastercard. See Bolt Terms - Chargebacks.
- Bolt will not refund in cases of delay or loss of funds caused by circumstances beyond its control (force majeure), as described in its product documents. See Bolt PDS / Terms.
Bolt plans and pricing
How Bolt prices rides
Bolt uses dynamic, per‑trip fare estimates that can include booking fees, technology fees, surcharges and tolls. There are no official flat fare tables published for Singapore in the documents reviewed.
Where to get exact prices
To get an exact price for a specific journey, request a fare estimate in the Bolt app for your origin and destination. Do not rely on third‑party price lists; use the app for the current estimate.
Your consumer rights in Singapore
Cooling‑off and refunds
Bolt's publicly available Terms do not mention a 14‑day statutory "cooling‑off" right or automatic refunds for ride‑hailing services in Singapore.
Disputes and timing
- Chargebacks must be raised within 90 days of the transaction; beyond that period disputes are unlikely to be accepted under Bolt's stated Terms. See Bolt Terms.
- Delays or loss of funds caused by force majeure or operational failures are generally excluded from refunds per Bolt's PDS and Terms. See Bolt PDS.
Customer experiences
Positive reports
Some users report straightforward pricing without hidden charges and successful refunds for overcharges when support responded promptly.
Negative reports
Other reports describe last‑minute driver cancellations, unexpected extra charges, drivers trying to bypass the app for cash payments, and perceptions of slow or insufficient follow‑up from support.
Documentation checklist
Essential items to collect
- Booking reference / trip ID from the Bolt app.
- Date, time and pickup/drop‑off locations for the trip.
- Screenshot of the trip, fare estimate, and any in‑app messages.
- Payment receipt, card statement entry, or transaction screenshot.
Additional evidence (if applicable)
- Driver name or vehicle details shown in the app.
- Photo evidence of disputed charges or incidents.
- Police report number if you reported theft or fraud to authorities.
Common mistakes
Assuming a pending payment can be cancelled
Users often assume a pending transaction can be stopped via the app; once a transaction is pending it cannot be cancelled through the app. Confirm status immediately and contact support if needed.
Delaying disputes and lacking evidence
Waiting too long to raise a chargeback or dispute (beyond 90 days) removes a key remedy. Failing to save screenshots, receipts and the trip ID makes disputes harder to resolve.
Comparative recap
Quick comparison table
| Feature | Bolt policy | What you should do |
|---|---|---|
| Cancel pending transaction | Cannot be stopped or cancelled via the app once pending (Bolt Help). | Cancel bookings early via the app; if pending, contact support and prepare evidence. |
| Refunds | Merchant refunds must be requested from the merchant; Bolt credits card after receiving funds (Bolt Terms). | Ask merchant for refund, save proof, and follow up through Bolt support if required. |
| Chargeback window | 90 days from transaction date to raise a dispute (Bolt Terms). | Contact your card issuer promptly and raise a chargeback within 90 days if unresolved. |
| Force majeure / exclusions | No refunds for delays or losses caused by circumstances beyond Bolt's control (Bolt PDS). | Document impact and contact support; consider bank dispute if appropriate. |
After cancelling
Follow up steps
If you cancelled and need a refund or investigation, collect your documentation and contact Bolt support via the app Help section.
Helpful official links
- Pending transaction help: I have a pending transaction - can I stop or cancel it?
- Bolt Terms (cancellations, refunds, chargebacks): Bolt Terms & Conditions
- Product information and exclusions: Bolt PDS
- Support article index: Bolt Support Articles
Address
Local presence
Bolt does not publish a dedicated public office address for cancellations in Singapore. Most cancellation and refund handling is performed through the app and online support channels.
Contacting Bolt from Singapore
Use the in‑app Help/Support section to report issues, attach your documentation, and request escalation where necessary. For policy queries refer to Bolt's Terms and PDS linked above.