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Cancel GOCAR
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Gocar service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Gocar: Simple Process
What is Gocar
Overview
Gocar is a ride-hailing and car-sharing service available in Singapore via the Gojek platform. It lets users book on-demand trips and manage bookings through the mobile app or web interface.
How it operates
Trips are priced per trip with dynamic fares that include platform and transaction fees and applicable ERP charges. Booking, cancellation and support are handled in-app or via Gojek’s online help channels.
How to cancel Gocar
Cancel in the app (recommended)
- Open the Gojek/GoCar app and go to your active booking or Trips/Bookings section.
- Tap Cancel or Cancel Ride and confirm the cancellation in the dialog.
- Note the time you were matched and whether the driver has arrived; this affects fees (see below).
Other cancellation contexts
- Via the App Store (iOS), Google Play (Android) or web: booking control is primarily through the Gojek app or web; cancellations are recognised from the platform you used to book.
- If you prefer, raise a support request in the app after cancelling to document the reason and time of cancellation.
What happens when you cancel
Immediate effects
If you cancel within the allowed free window, the booking is terminated and no fee is charged. You will receive a confirmation in-app.
Driver arrival and waiting
If the driver has arrived and is waiting, or you cancel more than 4 minutes after matching, a S$4 cancellation/waiting fee typically applies. This fee is automatic and not offset by vouchers.
Will I get a refund?
Standard policy
Gojek’s Terms of Use state you may request a refund via the app or email if charged incorrectly. Gojek has discretion over refund outcomes and may issue vouchers instead of cash refunds.
For full terms see the official Terms & Conditions.
GoPay and exceptions
- For GoPay transactions, submit a refund claim within 7 calendar days with supporting evidence. Refunds may be returned to GoPay balance or the original instrument at Gojek’s discretion.
- User reports show mixed outcomes: some customers received vouchers or full refunds after support tickets, while others faced delays or denials.
Gocar plans and pricing
Pricing model
Gocar uses a per-trip dynamic fare. Fares vary by distance, demand (surge), platform fees, transaction fees and ERP where applicable.
Pricing table
| Plan | Price | = period | Features |
|---|---|---|---|
| Per-Trip Dynamic Fare | varies (examples: platform fee S$1.10 - S$1.70; cashless payment S$0.10 - S$0.60; plus ERP as applicable) | per trip | Fare based on trip distance, dynamic pricing applies, plus platform & transaction fees and potential ERP |
Your consumer rights in Singapore
Legal protections
Singapore consumer protection laws (e.g. CMA/UCPF) require fair, transparent charges and timely refunds. Erroneous charges may be challenged under these frameworks.
How to escalate
- If Gojek refuses a legitimate refund, escalate to the Consumers Association of Singapore (CASE) or your payment provider to dispute the charge.
- Remember that under Gojek’s Terms of Use, refunds can be given as vouchers which are non-redeemable for cash.
Customer experiences
Positive reports
Some users reported quick resolutions after raising support tickets, including vouchers or full refunds in certain cases.
Negative reports
Other users reported being charged cancellation fees despite cancelling promptly, inconsistent system behaviour (background matches) and frustrating support interactions.
Documentation checklist
What to collect before contacting support
- Trip ID, date and time of booking and cancellation.
- Driver details (name/vehicle) and screenshots showing match, ETA and cancellation confirmation.
- Payment method used (GoPay, card, etc.) and any receipt.
Additional evidence
- Screenshot of the app showing driver arrival time if applicable.
- Support ticket numbers or in-app chat transcripts if you already contacted support.
Common mistakes
Timing misunderstandings
Canceling after the 4-minute free window or after the driver has arrived commonly results in a S$4 fee. Users sometimes assume a cancellation immediately removes liability; timing matters.
Missing evidence
Not taking screenshots of match/ETA or relying only on memory makes disputes harder to resolve. Also, assuming vouchers will always be converted to cash can lead to disappointment.
Comparative recap
Quick comparison
| Scenario | Charge | = period | Notes |
|---|---|---|---|
| Cancel within 4 minutes, driver not arrived | No charge | per trip | Free cancellation if matched within 4 minutes and driver hasn't arrived |
| Cancel >4 minutes after match or driver arrived | S$4 cancellation/waiting fee | per trip | Automatic fee; vouchers cannot offset this fee |
| Initial ETA passed by >5 minutes and driver not arrived | No charge | per trip | Cancellation is free if ETA delayed by more than 5 minutes |
After cancelling
If you were charged incorrectly
Request a refund via the app’s support flow or email support and include the documentation checklist items. Gojek may grant a refund, or issue a voucher at its discretion.
See official policy and guidance here: Gojek Terms & Conditions.
Further resources
- Cancellation and waiting fee details: Gojek cancellation & waiting fee
- GoCar pricing & fares help: GoCar fares help
- GoPay refund guidance summary: GoPay refund summary
Address
Official contact point
Gocar (GoCar via Gojek Singapore) handles cancellations and support through the Gojek app and official help pages. Use the in-app support channel for fastest handling.
Physical address
No public physical address is required for cancellation; processes are managed digitally. For official terms and contact options, refer to Gojek’s help and terms pages.