Cancellation Keeptruckin: Easy Method

What is Keeptruckin

Overview

KeepTruckin (now Motive) is a fleet management platform that offers GPS tracking, ELD compliance, and driver-safety tools for transportation companies.

The service is subscription-based and intended for continuous fleet operations rather than one-off digital purchases.

Core features

Typical features include electronic logging (ELD), vehicle tracking, and fleet reporting to help maintain regulatory compliance.

Support and device services are provided alongside software subscriptions and hardware where applicable.

How to cancel Keeptruckin

Primary cancellation methods

• Send an email to [email protected] requesting cancellation.
• Call KeepTruckin support at 1-855-434-3564 to request cancellation by phone.

Step-by-step cancellation guide

• Confirm the account details (account email, company name, and billing contact) before contacting support.
• Email or call the support contact above and state you want to cancel the subscription.
• Request written confirmation of cancellation and retain any confirmation number or message.
• Verify the cancellation date and note that cancellation typically takes effect at the end of the current paid term.
• Refer to the provider's archived terms for policy details: KeepTruckin Terms (archived).

What happens when you cancel

Access and service period

Cancellation generally takes effect at the end of your current billing term, so services remain active until that date.

You should continue to have access until the end of the paid period unless otherwise agreed with support.

Auto-renewal and billing

Subscriptions auto-renew by default; you must cancel in advance via email or phone to stop future renewals.

After cancellation, auto-renewal will not continue for subsequent terms, but charges already billed are typically not prorated.

Data and device handling

Account data and device associations may remain for a time after cancellation; request guidance from support if you need data export or device returns.

Ask for explicit instructions on device handling to avoid future billing or ownership disputes.

Will I get a refund?

General refund policy

KeepTruckin’s archived terms state there are no prorated refunds for unused portions when services are terminated early.

If you cancel mid-term, expect service to continue until term end and no routine refund for the remaining period.

Exceptions and material defects

• There is an exception for material defects: if a hardware or service defect exists and the company cannot remedy it within a stated period (for example, 15 days), a proportionate refund may be issued.
• Such refunds are subject to strict conditions and documentation; confirm specifics with support and reference the archived terms: KeepTruckin Terms (archived).

Keeptruckin plans and pricing

Where to check current pricing

Official pricing and plan details can change; always check KeepTruckin’s official website or contact sales for the latest information.

No official Singapore Dollar (SGD) pricing was found in the referenced sources, so verify local pricing directly with the vendor.

Do not rely on third-party quotes

Public third-party summaries may be outdated or regional; ask for a written quote if you need exact billing in SGD.

If you require pricing documentation for budgeting, request formal pricing from KeepTruckin support or sales.

Your consumer rights in Singapore

Cooling-off rules and digital services

Under Singapore consumer law, digital and continuous services may not always be eligible for a 14-day cooling-off refund.

Rights depend on whether the service is classified as continuous subscription or one-off digital content.

Advance payment and cancellation regulations

Regulations such as the Consumer Protection (Fair Trading) Act and related rules may allow limited cancellation rights for advance payments in certain cases.

However, ongoing fleet-management subscriptions are likely treated as continuous services and may not be covered by a 14-day statutory refund; check the specific law and seek local advice if unsure.

Customer experiences

Positive reports

Some users report prompt technical help and courteous support resolving ELD and login issues.

Reviews also note reliability and useful compliance features for fleet operations; see a review summary: theyaretrusted review.

Negative reports

Other users have reported billing disputes, charges after cancellation, denied refunds, and device issues in public complaint threads.

To reduce risk, document all cancellation requests and confirmations, and monitor billing for at least one full billing cycle after cancellation.

Documentation checklist

Account and billing details

• Account email and company name used for the KeepTruckin account.
• Billing contact details, invoices, and payment method information.

Support communications and device info

• Copies of emails or chat transcripts with support confirming cancellation requests.
• Device serial numbers, assignment lists, and any device return authorisations.
• Screenshots or PDFs of the plan, renewal dates, and any quoted terms.

Common mistakes

Assuming cancellation was processed without confirmation

Many users assume an email or call is sufficient without obtaining written confirmation; this can lead to unexpected renewal charges.

Always request and save a cancellation confirmation (reference number or email) and check subsequent billing statements.

Expecting automatic refunds or prorated credits

Users often expect refunds for unused time; KeepTruckin’s archived terms typically state no prorated refunds for early termination.

If you believe you qualify for a defect-based refund, provide detailed evidence and follow up promptly with support.

Comparative recap

Table summary

How to read this table

The table highlights policy points and uses monthly (monthly) and annual (annual) to indicate billing period types commonly used for subscriptions.

For precise billing terms on your account, request written confirmation from KeepTruckin support.

After cancelling

Verify billing and data export

After cancellation, check your bank or card statements to confirm no unexpected charges appear in the next billing cycle.

Request data export or device-transfer instructions from support if you need records for compliance or audit purposes.

Useful links and contacts

• Policy reference: KeepTruckin Terms (archived)
• Product review summary: theyaretrusted review
• Support email: [email protected]
• Support phone (US): 1-855-434-3564

Address

Company headquarters

KeepTruckin / Motive headquarters (publicly listed): 55 Hawthorne Street, Suite 400, San Francisco, California 94105, United States.

Contact notes

Keep in mind this is the US headquarters; local support and billing are managed via the account support channels listed above.

If you need legal or consumer advice in Singapore, consider contacting a local consumer protection adviser for specifics on your rights.