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Cancellation Keeptruckin: Easy Method
What is Keeptruckin
Overview
Keeptruckin (also known as Motive) is a US-based SaaS fleet management platform offering GPS tracking, electronic logging, and vehicle diagnostics.
The service is subscription-based and is commonly used by trucking companies to manage drivers and vehicles remotely.
Core features
Key capabilities include real-time GPS tracking, ELD compliance tools, and safety/AI features for driver monitoring.
Keeptruckin is delivered as a cloud service with mobile apps and a web management console for fleets.
How to cancel Keeptruckin
Primary cancellation route (Web / Direct contract)
- Email [email protected] to request cancellation.
- Or call the support number: 855-434-3564 to notify the provider.
- Cancellation will take effect at the end of the current term and auto-renewal will be stopped.
Notes for app stores and other platforms
- Available sources show no separate cancellation process for App Store or Google Play; the web/direct route governs cancellation.
- If you subscribed via a mobile store, contact Keeptruckin using the web method above and check the store receipt for any additional steps.
What happens when you cancel
Access and service
Cancellation generally stops auto-renewal and takes effect at the end of the paid term per the provider's terms.
You should retain access until the current billing period ends unless otherwise agreed in writing.
Billing and responsibilities
No proration is provided according to the archived terms; you remain responsible for recurring charges until cancellation is confirmed and actioned.
Early termination may result in charges for the remaining balance if the contract terms include such provisions.
Will I get a refund?
Standard refund policy
The archived Terms of Service state that amounts paid are non‑refundable and no prorated refunds are provided for the remainder of a billing period.
Early termination may result in being charged the remaining balance, per those terms.
South African consumer exceptions
- Under South African law, you may have a 7‑day cooling-off right for electronic transactions (ECTA Section 44) which can allow cancellation and a full refund within 30 days.
- The Consumer Protection Act allows fixed-term contracts to be cancelled at expiry without penalty and requires at least 20 business days' written notice for some supplier variations; suppliers may only charge reasonable, proportional penalties for early cancellation.
Keeptruckin plans and pricing
Pricing availability
No official South African pricing or 2024 - 2025 ZAR rates were found in the available sources.
User-reported figures exist for USD but do not provide an authoritative South Africa price.
Contact for official pricing
Contact Keeptruckin sales/support to obtain accurate, region-specific pricing and any ZAR quotes.
Use the official contact methods in the Documentation checklist below for a formal quote.
| Plan | Price | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Region-specific pricing not published in the verified sources |
Your consumer rights in South Africa
Electronic Communications and Transactions Act (ECTA)
ECTA provides a 7‑day cooling-off right for electronic service agreements, allowing cancellation without penalty in many cases.
Refunds under ECTA must generally be processed within 30 days of cancellation.
For details see: ECTA Section 44 (cooling-off).
Consumer Protection Act (CPA) and other protections
The CPA addresses fixed-term contracts, notice periods, and the fairness of early-cancellation penalties.
Suppliers may charge reasonable, proportional penalties for early termination but cannot impose unfair terms.
General rights summary: South African consumer rights overview.
Customer experiences
Positive feedback
Users praise real-time GPS tracking, AI safety tools, and an intuitive fleet management interface.
Positive reviews highlight streamlined operations and helpful features for compliance.
Source: SpotSaaS reviews.
Negative feedback
Reported issues include difficulty cancelling, being charged after selling equipment, and lack of refunds.
Multiple reviewers report frustration with auto-renewals and limited refund flexibility.
Sources: GetApp South Africa, Trustpilot, PissedConsumer.
Documentation checklist
What to prepare before you cancel
- Account email and username used to register with Keeptruckin.
- Subscription or contract ID, invoice numbers, and billing dates.
- Proof of payment if disputing charges (receipts, bank statements).
Communication records
- Copies of emails or recorded support calls requesting cancellation.
- Written notice templates including account details, reason for cancellation, and desired effective date.
Common mistakes
Assuming mobile-store cancellation is separate
Many users assume cancelling through App Store or Google Play is enough, but archived terms show the web/direct route governs cancellation.
Always confirm cancellation with Keeptruckin support and retain confirmation in writing.
Not checking contract terms and timing
Failing to note the billing period end or auto-renewal date can lead to unexpected charges after a cancellation request.
Check contract length, notice periods, and whether early termination fees apply before cancelling.
Comparative recap
Quick comparison overview
The table below summarizes cancellation and refund characteristics across the documented channels.
Use it to confirm the correct route for your subscription and to plan actions.
| Feature | Web / Direct contract | App Store / Google Play |
|---|---|---|
| How to cancel | Email [email protected] or call 855-434-3564; cancellation effective end of term | No separate policy found - cancellation appears governed by the web/direct route |
| Refunds | Archived terms: amounts paid are non-refundable; no prorated refunds | Same as web/direct per available documentation; check mobile-store receipts for payment handling |
| Legal exceptions (South Africa) | ECTA 7‑day cooling-off and CPA protections may allow refunds or fair penalties | ECTA/CPA may still apply; confirm with Keeptruckin and your payment provider |
After cancelling
Follow-up actions
- Keep written confirmation of cancellation and the effective date from Keeptruckin.
- Monitor your bank or card statements for any unexpected charges after the effective date.
Useful links and where to get help
- Keeptruckin archived Terms of Service: November 2017 ToS (gomotive.com)
- ECTA cooling-off details: ECTA Section 44
- South African consumer rights overview: Your rights (saconsumercomplaints.co.za)
Address
Corporate headquarters
Keeptruckin (Motive) headquarters:
55 Hawthorne Street, 4th Floor, San Francisco, California 94105, United States
Support contact
Email: [email protected]
Phone: 855-434-3564
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.