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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Zip service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Zip: Easy Method
What is Zip
Overview
Zip was a buy-now-pay-later (BNPL) provider that let users split purchases into interest-free installments. It operated via mobile apps and web checkout integrations with merchants.
Status in Singapore
Zip ceased operations in Singapore in July 2022. As a result, normal account activity, new sign-ups and local in-app or web cancellations in Singapore are no longer applicable.
How to cancel Zip
If you are in Singapore
Because Zip shut down Singapore operations, user accounts in Singapore cannot be actively managed the same way they were before.
Cancellation via the app or web specifically for Singapore is not applicable; follow the merchant and support routes below instead.
General cancellation steps (app/web where available)
- Ensure all orders and outstanding balances are fully paid before requesting account closure.
- Open the Zip mobile app, go to the Account tab and select "Close my account" (deactivation is only possible once balances and orders are settled).
- If you cannot access the app or need assistance, contact Zip Support (see links in "After cancelling").
What happens when you cancel
Access and account status
After you close or deactivate a Zip account (where possible), you lose access to any Zip-specific dashboard features and payment management tools.
Data, orders and recurring charges
Closing an account does not cancel merchant orders. You must contact the retailer to cancel purchases; Zip processes refunds only after the merchant agrees.
Any outstanding fees or missed-payment charges must be settled before account closure is allowed in-app.
Will I get a refund?
Refund policy summary
Refunds for purchases made with Zip depend on the merchant's returns and refund process. There is no Zip-specific 14-day statutory cooling-off right applied through Zip in Singapore.
How refunds are applied and exceptions
- Refunds from returned goods are applied to your Zip account balance and will reduce what you owe or become a credit.
- Refunds do not include Zip‑charged fees such as monthly or late fees; those fees are not refunded.
- If you need the refunded amount paid out (cash-out), you must contact Zip Support to request that action.
Zip plans and pricing
Plan overview
The following pricing information reflects standard Zip BNPL usage and missed-payment fees.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard Zip BNPL usage | S$0.00 | One-time usage per purchase | Split purchase into 4 interest-free installments over six weeks |
| Late payment fee | S$10.00 + S$6.00 admin fee | Per missed payment | Charged when a scheduled installment is missed |
Your consumer rights in Singapore
Returns and statutory rights
There is no Zip-provided 14-day cooling-off right in Singapore; returns and refunds are governed by the merchant’s policies.
Dispute resolution and refunds
- If a dispute arises, first contact the retailer to request a refund or cancellation of the order.
- If you cannot resolve the issue with the merchant, you may contact Zip Support for assistance, though Zip no longer operates locally in Singapore.
- To withdraw refunded funds from your Zip account balance, you must request a payout via Zip Support.
Customer experiences
Positive feedback
Globally, Zip has high user ratings on public platforms (for example, Trustpilot and app stores), indicating a generally positive experience in many markets.
Reported problems
- Users have reported refunds being applied as credits to the wrong orders, creating delays and confusion.
- Some customers experienced purchases not registering or not receiving confirmations despite payment drafts.
Documentation checklist
What to prepare before contacting merchant or support
- Order number and merchant receipt (invoice or email confirmation).
- Proof of payment (bank statement or Zip transaction history screenshot).
- Copies of communications with the retailer (emails, chat logs).
Extra documents that can help
- Photos of returned goods or tracking numbers for returns.
- Any terms and conditions quoted by the merchant related to returns or refunds.
Common mistakes
Expecting Zip to cancel merchant orders
Many users incorrectly expect Zip to cancel orders for them. Zip does not cancel purchases; the merchant must accept the cancellation first.
Assuming a statutory cooling-off right via Zip
Believing there is a 14-day cooling-off or automatic refund through Zip in Singapore is a common mistake. Refunds depend on merchant policy.
Comparative recap
Quick comparison
The table below compares key points about Zip’s status and processes for Singapore vs general Zip processes.
Comparison table
| Feature | In Singapore (current) | General Zip (app/web) |
|---|---|---|
| Operational status | Ceased operations in July 2022 | Active in other markets (app and web available) |
| Account cancellation | Not applicable locally; accounts cannot be managed as before | Users can deactivate via app once balances settled |
| Order cancellation | Contact the retailer; Zip cannot cancel orders locally | Merchant must cancel; Zip processes refund after merchant agrees |
| Refunds | Refunds depend on merchant; credited to Zip account if processed | Refunds applied to Zip account; cash-out via support |
| Fees | No subscription; late fees apply if payments missed | Standard BNPL usage free; late fees as published |
After cancelling
Next steps if you need support
- Contact the retailer first to request order cancellation and refund.
- If a refund is processed to your Zip account and you want a payout, contact Zip Support for a cash-out request.
Useful official links
- How do I deactivate my account? (Zip Help)
- Zip Singapore terms and conditions
- Zip partner information
Address
Corporate contact
500 Yale Ave N, Seattle, Washington, 98109 US
Notes
If you are dealing with a specific merchant dispute in Singapore, keep copies of all communications and be prepared to present them to consumer dispute channels if needed.