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Cancel BINGE
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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Binge service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Binge: Easy Method
What is Binge
Service overview
Binge is a subscription streaming service offering TV series and movies on-demand, with plans that include ad-supported and ad-free tiers. The service is run under the Foxtel/Streamotion group and targets viewers who want Australian and international television content.
How it’s delivered
Content is available on web browsers, certain smart TVs and mobile devices via apps or platform stores. Some account actions (including cancellations) are performed via web portals, the Hubbl portal, or the payment platform used at sign-up.
How to cancel Binge
If you subscribed directly (website or Hubbl)
- Open the Binge Help Centre live‑chat to request cancellation, or sign in to the Hubbl portal.
- In Hubbl go to My Account → Manage Subscription and follow the cancellation prompts.
- Access continues until the end of your paid billing period after cancellation.
- Source: ajust.com.au.
If you subscribed via a mobile store (Apple or Google)
- Apple App Store: open Settings on iPhone/iPad → Apple ID → Subscriptions → Binge → Cancel.
- Google Play: open Google Play Store → Profile → Payments & subscriptions → Binge → Cancel.
- Must cancel at least ~24 hours before renewal to avoid being billed for the next period.
- Source: ajust.com.au.
Important technical notes
- You cannot cancel directly inside some mobile or Smart TV apps; cancellation must be done via a web browser or the correct provider page.
- If your cancellation route is unclear, use the Help Centre live‑chat for guidance.
- Source: Tom's Guide.
Timing and confirmations
- Keep screenshots of any cancellation confirmation shown in chat or on screen.
- Check your bank or card statement after the next renewal date to confirm no further charge.
What happens when you cancel
Access after cancellation
Your Binge account remains active until the end of the paid billing period you have already paid for. You can continue watching until that date.
Renewal and billing
After cancellation the subscription will not renew. No further recurring billing should occur, but monitor your payment method to confirm.
Account data and downloads
Your account credentials remain; any saved preferences or download access may be removed after the subscription expires. If you later resubscribe, content and settings may differ.
Will I get a refund?
Official refund policy
Binge’s stated policy is that subscription fees are non‑refundable and there are no pro‑rata refunds for unused time or unwatched content.
There is no published 14‑day cooling‑off or automatic refund right for digital subscriptions on Binge’s service pages.
Possible exceptions and remedies
- If the service was defective, misrepresented, or you were charged after cancelling, you may pursue a refund or dispute through your payment provider (chargeback) or local consumer channels.
- Keep documentation to support any dispute (see Documentation checklist).
- Source: Postclic.
Practical advice
Request a written confirmation of any refund decision from Binge support. If refused, consider a bank dispute or consumer complaint where applicable.
Binge plans and pricing
Displayed prices (SGD)
The table below shows the plans and monthly/annual prices converted to Singapore dollars (AUD→SGD conversion applied by the verifier).
Note on conversion
Prices were converted using an exchange reference; refer to the original AUD prices if you need exact billing currency and amounts from Binge.
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic (with ads) | S$8.93 | Monthly | Ads, HD, 1 device |
| Standard (no ads) | S$17.22 | Monthly | No ads, HD/4K, 2 devices |
| Premium | S$19.65 | Monthly | No ads, HD/4K, 4 devices |
| Basic Annual | S$52.40 | Annual | Ads, HD, 1 device |
| Standard Annual | S$98.60 | Annual | No ads, HD/4K, 2 devices |
| Premium Annual | S$118.60 | Annual | No ads, HD/4K, 4 devices |
Your consumer rights in Singapore
Legal overview
Singapore consumer statutes do not automatically provide a 14‑day cooling‑off period for digital subscriptions. Rights for refunds rely on statutory protections for defective or misrepresented services.
Practical routes for disputes
- Contact Binge support first and request written reasons for any refusal to refund.
- If unresolved, consider a bank chargeback or lodgement with the Consumers Association of Singapore (CASE).
- Preserve all records to support your claim.
What to expect from consumer channels
CASE and bank dispute processes vary in time and outcome; having clear evidence improves chances of a successful complaint.
Customer experiences
Positive feedback
Some users have reported smooth cancellation through Help Centre chat or Hubbl when support and the portal worked correctly.
Negative feedback
Many complaints recorded by public reviewers include confusion with the Hubbl interface, repeated billing after cancellation, and poor customer support response.
Technical issues
Users also report streaming problems such as buffering, freezing, or navigation issues that can affect satisfaction with the service.
Documentation checklist
Essential items to keep
- Screenshots of cancellation confirmations, on‑screen messages and timestamps.
- Chat transcripts or email confirmations from Binge support or Hubbl.
- Billing statements or card charges showing dates and amounts.
Supplementary evidence
- Device details, app versions, and error messages for technical complaints.
- Notes of phone/chat agent names and times of contact.
Common mistakes
Relying on the app or TV alone
A common error is attempting to cancel inside some mobile apps or Smart TV interfaces that do not support full subscription management. Use a browser or the correct store/provider page instead.
Waiting too late to cancel
Another mistake is cancelling after the renewal cutoff; you should cancel at least ~24 hours before renewal to avoid another payment.
Comparative recap
Quick facts comparison
| Aspect | Binge | Notes |
|---|---|---|
| Cancellation methods | Website/Hubbl live‑chat; Apple App Store; Google Play | Hubbl and web chat are primary for direct subscriptions. |
| Refund policy | Subscription fees generally non‑refundable | No advertised pro‑rata refunds; exceptions handled case‑by‑case. |
| Reported ease of cancellation | Mixed - some smooth, many report problems | Expect to keep records and verify bank statements. |
Where to get more details
Refer to the cancellation guides and help articles linked below for step‑by‑step instructions tailored to your sign-up method.
After cancelling
Immediate actions
- Save any cancellation confirmation you receive and monitor your payment method for subsequent charges.
- Sign out devices and revoke saved payment methods where possible.
Useful links
- Cancellation guidance summary: ajust.com.au
- How‑to cancel overview: Tom's Guide
- Refund and consumer tips reference: Postclic
Address
Corporate contact
Foxtel Group, 4 Broadcast Way, Artarmon NSW 2064, Australia.
Mailing tips
If you send postal correspondence about account or billing disputes, include account ID, dates, and a clear summary of the issue. Keep a copy of everything you send.