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Cancellation Ifollow: Easy Method
What is Ifollow
Service overview
Ifollow is a subscription-based streaming service focused on live and on-demand coverage of lower-league football matches and related audio/video content.
It provides monthly, per-match and season options that are charged in GBP and converted to local currency at checkout.
Who uses it
The service is aimed at fans who want match video, audio commentary and club-specific coverage not available on mainstream broadcasters.
Subscriptions are managed online or via mobile app stores depending on how you subscribed.
How to cancel Ifollow
Cancel on the web (recommended)
- Log into your EFL iFollow account on the website.
- Open the menu and go to Billing / Subscription / Payment / Manage account / Settings (menu labels may vary).
- Follow the on-screen prompts to cancel your subscription.
- For a step-by-step guide see the appcutter cancellation summary: Cancel iFollow (web).
Cancel via mobile app stores
- iOS (App Store): Open Settings → Your Name → Subscriptions → choose “EFL iFollow” → Cancel Subscription.
- Android (Google Play): Open Play Store → Menu → Subscriptions → choose “EFL iFollow” → Cancel Subscription.
- If you subscribed through the app store, you must cancel in that store to stop renewals.
Cancel by email or support
- You can request cancellation by emailing [email protected]; include your account details and subscription dates.
- Official help article about unsubscribing: How do I unsubscribe?.
What happens when you cancel
Access after cancellation
Cancelling usually stops future auto-renewals but does not always remove access immediately.
Your access typically continues until the end of the current billing period unless otherwise stated.
Renewal and timing
Some services require cancellation a set number of days before renewal (iFollow guidance notes a 5‑day window for some cases).
Failure to cancel in time can result in being charged for the next period.
Account data
Canceling a subscription does not necessarily delete your account or personal data; check account settings or contact support if you need data removal.
Keep copies of cancellation confirmations and any correspondence for future reference.
Will I get a refund?
Standard refund policy
There is no general 14‑day cooling-off or automatic refund right if you chose immediate access to subscription benefits; terms explicitly waive that right.
This follows the common approach where digital services that start immediately remove the standard cancellation cooling-off period.
Exceptions and technical faults
- Refunds are only provided in specific circumstances, such as demonstrable service faults or technical failures.
- Pro-rata refunds after auto-renewal may be possible but can be subject to admin fees and are handled case-by-case.
- For reference to the T&Cs that discuss waiver of cooling-off, see: Sutton United T&Cs (iFollow).
Ifollow plans and pricing
Pricing overview
Prices are stated in GBP and converted to SGD at purchase; exact SGD amounts are not published officially for Singapore.
Below table uses the available GBP plan names and indicative GBP prices from verified sources.
| Plan | Price | Period | Features |
|---|---|---|---|
| Video Monthly Pass | £25 (converted to local equivalent in SGD) | monthly | Live video streaming of matches |
| Video Match Pass | £10 (converted to local equivalent in SGD) | Per match | Live video streaming for a single match |
| Video Season Pass | £140 early bird / £180 standard (converted to local equivalent in SGD) | annual | Live video coverage of entire season |
Your consumer rights in Singapore
Key considerations
Singapore consumer protections cover unfair practices and defective goods/services, but digital subscription rules can differ from physical goods.
If a digital service fails (e.g. repeated streaming faults), you may be entitled to redress under general consumer law or via the service’s own refund policy.
Practical steps for Singapore residents
- Collect evidence of faults (timestamps, screenshots, receipts) to support refund claims.
- If local remedies fail, consider contacting local consumer advice bodies for guidance on dispute resolution.
Customer experiences
Common complaints
- Users report difficulty cancelling and claims that email cancellation requests were ignored unless sent well before renewal.
- Frequent reports of streaming problems: buffering, access entitlement errors and app glitches affecting paid users.
Reported outcomes
Some subscribers have received partial or pro-rata refunds after persistent follow-up, but these appear to be handled case-by-case.
There are also reports alleging that automatic renewals continued despite cancellation attempts; keep records to dispute such charges.
Documentation checklist
What to collect before you cancel
- Account email and username used for iFollow registration.
- Order receipts or payment confirmations showing subscription start and renewal dates.
- Billing method (credit card, PayPal, App Store, Google Play) and last 4 digits of the payment card if applicable.
What to keep after cancellation
- Confirmation of cancellation (screenshot or email) and any case or ticket numbers.
- All correspondence with support and timestamps of attempted cancellations or refunds.
Common mistakes
Timing errors
Waiting until the renewal date to cancel is a frequent mistake; some systems require cancellation several days before the billing date.
Example: if a 5‑day cutoff applies, cancelling on the renewal day may not stop the next charge.
Wrong cancellation method
Cancelling in the app when you originally subscribed via the web (or vice versa) may not stop renewals.
Example: if you subscribed through the App Store, you must cancel via Apple subscriptions, not the iFollow website.
Comparative recap
Quick comparison
The table below summarizes main cancellation routes, ease and likely outcomes so you can choose the best option for your situation.
| Method | Ease | Refund likelihood | Notes | Period |
|---|---|---|---|---|
| Web account cancellation | Medium - usually direct in account settings | Low to medium - depends on timing and fault | Recommended if you subscribed directly on the iFollow site. See web settings. | N/A |
| App Store (iOS) | High - managed via Apple settings | Low - refunds controlled by Apple and iFollow policy | Must cancel in Apple Subscriptions if you used iOS to buy. | monthly |
| Google Play (Android) | High - managed via Google Play | Low - refunds controlled by Google and iFollow policy | Must cancel in Play Store if you used Android to buy. | monthly |
| Email to [email protected] | Low - may require follow-up | Variable - sometimes requires escalation | Useful if web/app methods fail; keep written proof of request. | N/A |
After cancelling
Confirmations and checks
Wait for and save a cancellation confirmation. If you do not receive one, follow up promptly with support.
Check bank/credit statements after the next billing date to ensure no unwanted renewals occurred.
Helpful links
- iFollow unsubscribe support article: How do I unsubscribe?
- Step-by-step cancellation summary: Cancel iFollow (appcutter)
- Terms & conditions reference (example mentioning cooling-off waiver): Sutton United T&Cs
Address
Primary mailing address
If you need to send formal termination notices or postal correspondence, use the UK address associated with iFollow subscriptions.
Contact details
Ifollow Ltd, Perry Street, Crayford, Dartford, Kent, DA1 4RB, United Kingdom.
For email cancellation or enquiries: [email protected] (include account details and dates).
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Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Ifollow subscription on the web, log into your EFL iFollow account, navigate to the Billing or Subscription section, and follow the prompts to cancel. Make sure to keep a record of your cancellation confirmation.
Yes, if you subscribed via iOS, you can cancel your Ifollow subscription by going to Settings, then your name, and selecting Subscriptions to find and cancel EFL iFollow. Remember to keep proof of your cancellation.
After canceling your Ifollow subscription, you typically retain access until the end of the current billing period. Ensure to check your account settings for specific details.
If you cancel your Ifollow subscription, there is generally no automatic refund unless you experience service faults. Pro-rata refunds may be available but are handled on a case-by-case basis.
If you face issues canceling your Ifollow subscription via the website or app, you can send a cancellation request by email to [email protected], including your account details and subscription dates. Keep a copy of your request for your records.