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Cancel IQIYI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Iqiyi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Iqiyi: Easy Method
What is Iqiyi
Service overview
iQIYI is a subscription-based streaming service offering movies, TV dramas, variety shows and originals. It provides tiered VIP plans that change playback quality, device limits and ad experience.
Availability in Singapore
iQIYI operates in Singapore through iQIYI International Singapore Pte. Ltd. and offers local pricing and app store SKUs. Subscriptions are managed through the platform where you signed up.
How to cancel Iqiyi
Cancel on iOS (App Store)
Cancel via your Apple ID subscriptions section. Locate iQIYI and tap "Cancel Subscription" to stop auto-renewal.
- Open Settings → Apple ID → Subscriptions → find iQIYI → tap "Cancel Subscription".
- Cancel at least 24 hours before renewal to avoid being billed again.
- See a step-by-step guide: iQIYI cancel (App Store).
Cancel on Android (Google Play)
Use the Google Play Store subscription area to cancel. The platform handles billing and refunds for Play purchases.
- Open Play Store → Payments & subscriptions → Subscriptions → find iQIYI → select "Cancel subscription".
- Cancel at least 24 hours before the billing date (some guidance says ≥24 hours).
- More details: iQIYI cancel (Google Play).
Cancel via iQIYI website (direct/web)
If you subscribed directly with iQIYI on the website, cancel in your account settings. This stops auto-renewal but keeps access until the end of your paid period.
- Log in → My Account / VIP Membership → Manage Subscription or Cancel Auto-renewal → confirm cancel.
- Access typically remains until the paid period expires.
- See the web cancellation notes: iQIYI cancel (web).
Cancel third-party or carrier subscriptions
Subscriptions purchased via carriers, bundles or other third parties must be cancelled through that provider. iQIYI cannot cancel these directly.
- Contact the carrier or third-party platform where you bought the bundle.
- Check your billing statement to identify the billing party before contacting support.
What happens when you cancel
Access after cancellation
Cancelling stops auto-renewal but does not usually remove existing access immediately. You normally retain VIP benefits until the end of your current paid period.
Billing and future charges
After a successful cancellation, you should not be billed for the next cycle. Keep evidence (confirmation email or screenshot) in case of post-cancellation charges.
Account and data
Your account remains active as a free user after the paid period ends. Watchlists, viewing history and account settings are usually retained unless you request account deletion.
Will I get a refund?
Standard refund policy
iQIYI membership payments are generally non-refundable once paid. Cancelling prevents future charges but does not trigger an automatic refund for the current period.
Exceptions and limited circumstances
Refunds may be considered for billing errors, unintended charges, or specific payment-channel rules. These are exceptions, not the default.
- For billing disputes, contact iQIYI support or the platform used (Apple/Google) to request investigation.
- Alipay-like channels: cancellation within 30 days of activation and unused may qualify for a refund, subject to approval and processing time.
- Approved refunds (where allowed) can take several business days to appear on your statement.
Iqiyi plans and pricing
Pricing table (Singapore)
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Basic VIP (with ads, 720p, single device) | S$6.98 | monthly | Advanced viewing, with ads, 720p |
| Standard VIP (2 devices, 1080p, skip ads) | S$8.98 | monthly | 2 devices, 1080p, VIP content download, skip ads, Dolby audio |
| Premium VIP (4 devices, 4K, no ads) | S$10.98 | monthly | 4 devices, 1080p + 4K, VIP download, no ads, Dolby Audio/Vision |
| Standard VIP (Annually) | S$69.98 | annual | Equivalent to ~S$5.83/month, standard VIP features |
| Premium VIP (Annually) | S$86.98 | annual | Equivalent to ~S$7.25/month, premium VIP features |
| Premium VIP (Annually, App Store SKU) | S$109.98 | annual | Premium VIP plan via App Store |
Notes on pricing
App Store and Play Store may show multiple SKUs or legacy prices for similar plans. Verify the exact SKU before purchasing.
Your consumer rights in Singapore
Cooling-off and refund rights
Singapore does not provide an automatic statutory cooling-off period for digital streaming subscriptions. There is no guaranteed 14-day refund right for digital content like there is for some goods.
Dispute options and authorities
If you encounter unfair practices or refusal of a reasonable refund, you may file a complaint with CASE. Small monetary disputes can be pursued through the Small Claims Tribunal (SCT).
Customer experiences
Positive feedback
Some users report helpful and responsive customer support with quick issue resolution. Others praise usability and overall value for certain plans.
- Reported average ratings around 3.8 - 4/5 for value and service in some reviews.
Negative feedback
Complaints include being charged after cancelling, forced VIP prompts, ad issues and technical glitches like subtitle sync or playback restarts.
- Some customers describe slow or unhelpful customer service and frustrating billing experiences.
- See user reviews for more context: iQIYI reviews (Trustpilot).
Documentation checklist
What to keep before contacting support
- Subscription confirmation email or receipt showing plan, price and date.
- Screenshots of subscription status in App Store / Play Store / iQIYI account.
- Billing statement entries showing the charge to your card or account.
What to send to resolve disputes
- Cancellation confirmation screenshot or email from the platform.
- Timeline of events (date subscribed, date cancelled, charges observed).
- Any communication with iQIYI or the platform support team.
Common mistakes
Canceling but not confirming on the right platform
Users sometimes cancel inside the iQIYI app when they originally subscribed via Apple or Google. The platform that billed you must be where you cancel.
Waiting until too close to renewal
Cancelling within hours of renewal may not prevent the next charge. Follow the ≥24-hour guidance for App Store/Play Store to avoid being billed again.
Assuming cancellation equals refund
Cancellation stops future billing but usually does not refund the current period. Expect access to continue until the period ends unless a special refund is approved.
Comparative recap
At-a-glance comparison
| Method | Where to cancel | Refund likelihood | Access after cancel | Period |
|---|---|---|---|---|
| App Store (iOS) | Apple ID Subscriptions | Low (contact Apple for disputes) | Yes - until current paid period ends | monthly / annual |
| Google Play (Android) | Google Play → Subscriptions | Low (contact Google for disputes) | Yes - until current paid period ends | monthly / annual |
| Web / Direct (iQIYI) | iQIYI Account → VIP Membership | Low (exceptions for billing errors) | Yes - until current paid period ends | monthly / annual |
| Third-party / Carrier | Contact third-party provider | Varies by provider | Varies by provider and bundle terms | monthly / annual |
Key takeaways
Always cancel with the platform that billed you, keep proof, and expect access to remain until the paid period ends. Refunds are uncommon and handled case-by-case.
After cancelling
Follow-up actions
Save cancellation confirmation and monitor your next billing date and bank statement for unexpected charges. Contact the billing platform if you see an unwanted charge.
Useful links
- iQIYI cancellation guidance (App Store / Android steps): Postclic - cancel iQIYI
- User reviews and experiences: Trustpilot - iQIYI reviews
Address
Registered Singapore address
iQIYI International Singapore Pte. Ltd.
71 Robinson Road, #06-01/04, Singapore 068895
Support note
There is no separate public cancellation-specific postal address; cancellations are handled via the subscription platform used to purchase the plan.