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Cancel ITV HUB
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Itv Hub service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Itv Hub: Easy Method
What is Itv Hub
Service overview
ITV Hub (now part of ITVX branding in some markets) is ITV’s on-demand streaming service offering free, ad-supported catch-up and a paid Premium tier (ITV Hub+) that removes ads and adds features.
Availability note
ITV Hub’s commercial terms, billing and availability are primarily aimed at the UK market. Availability and some features may be restricted or different for viewers in Singapore.
How to cancel Itv Hub
Cancel via ITV’s website
- Sign in to your ITV account on ITV’s site.
- Go to Manage Account → Manage payment details to cancel the subscription.
- If you cannot cancel there, use ITV’s contact form to submit a cancellation request.
- Cancellation takes effect at the end of your current billing period; there is no refund for the current period.
Cancel via App Store or Google Play
- If you subscribed through Apple’s App Store or Google Play, you must cancel through that platform - not via ITV’s site.
- Follow App Store or Google Play subscription management to turn off renewal or request a refund from the platform provider.
- For Apple subscriptions on devices in Singapore, see the App Store subscription settings: Apple App Store.
What happens when you cancel
Access after cancellation
When you cancel, you retain access to ITV Hub+ features until the end of the paid billing period you’ve already paid for.
Account and data
Cancelling a subscription does not necessarily delete your account or personal data. Account credentials and viewing history may remain unless you request account deletion through ITV’s support channels.
Will I get a refund?
Cooling-off and basic refund rules
- Under the UK Consumer Contracts Regulations there is a 14-day cooling-off right with a full refund if you withdraw within 14 days and have not watched any content; you must notify ITV using their form or a standard withdrawal notice.
- If you cancel via ITV’s own site after the cooling-off window, cancellation takes effect at period end and no pro‑rata refund is normally provided.
Exceptions and technical faults
- Refunds outside the 14‑day period may be possible in exceptional cases, such as persistent technical faults or significant service degradation, under consumer rights protections.
- If you purchased via an app store, the platform’s refund policies govern refunds, not ITV’s direct terms.
Itv Hub plans and pricing
Check official pricing
Pricing and plan availability can change. Always check ITV’s official website or your app store for the most up‑to‑date plan information.
No Singapore SGD pricing found
No official SGD‑denominated pricing for ITV Hub in Singapore was located. UK GBP pricing exists for UK subscriptions but does not necessarily apply to Singapore.
Your consumer rights in Singapore
Local law considerations
Singaporean consumers should rely on local consumer protection rules and the guidance of the Consumers Association of Singapore (CASE) for disputes or refunds.
Practical options in Singapore
- If a subscription was purchased via Apple or Google, use their in‑platform refund and dispute mechanisms first.
- For card payments, consider contacting your card issuer for chargeback options if you cannot resolve the issue through the provider.
Customer experiences
Positive experiences
Some users report prompt refunds in cases of duplicate or accidental charges, particularly after contacting customer service directly.
Common complaints
Many public reviews describe app instability (buffering, crashes), sign‑in issues, excessive adverts and limited playback controls. These issues have led to strong negative feedback in some user reviews.
Documentation checklist
Before you cancel
- Have your account email and password ready.
- Locate your subscription confirmation or billing emails and recent transaction references.
If you need to claim a refund or dispute
- Save screenshots of errors, buffering, or playback problems with timestamps.
- Keep records of any support chats, emails, or cancellation confirmations.
Common mistakes
Attempting to cancel in the wrong place
Users often try to cancel on ITV’s site even when the subscription was bought through Apple or Google. If purchased via an app store, cancellation and refund actions must be taken on that platform.
Assuming immediate refunds or proration
Another common error is expecting an immediate pro‑rata refund after cancelling. ITV’s standard process is to allow access until the period end and not to provide refunds for unused time, except in specific exceptions.
Comparative recap
Quick comparison
| Feature | Itv Hub (direct) | App Store / Google Play | Period |
|---|---|---|---|
| How to cancel | Manage Account → Manage payment details or contact form. | Cancel via Apple/Google subscription settings. | Ongoing subscription |
| Refund policy | No pro‑rata refunds after period start; 14‑day UK cooling‑off may apply if unused. | Refunds governed by Apple/Google platform policies. | Ongoing subscription |
| Access after cancel | Access remains until end of paid period. | Access remains until end of paid period as managed by platform. | Ongoing subscription |
| Exceptional refunds | Possible for persistent faults under consumer rights. | Subject to platform review and policies. | Ongoing subscription |
After cancelling
What to check
Save the cancellation confirmation email or screenshot. Monitor your bank/card statements to confirm there are no further charges.
Where to get more help
- If subscribed via Apple, manage subscriptions or request support through the App Store: Apple App Store.
- If you need local consumer help in Singapore, contact CASE or your payment provider for chargeback options if a refund is not issued.
Address
Postal contact for cancellations
ITV Consumer Limited, Viewer Services, Gas Street, Birmingham B1 2JT, United Kingdom.
Using the postal address
If you send a written cancellation or withdrawal notice by post, use the Birmingham address above and keep proof of postage and a dated copy of your notice for your records.