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Cancel ITVX
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I hereby notify you of my decision to terminate the contract relating to the Itvx service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Itvx: Easy Method
What is Itvx
Overview
ITVX is ITV’s on‑demand streaming service offering live channels and a library of TV shows and films. It provides a free, ad‑supported tier and a paid Premium (ad‑free) tier with extra features.
Availability
ITVX is primarily a UK service. Access to some content or tiers may require UK availability (or a VPN), and app store pricing can differ by country.
How to cancel Itvx
If you subscribed via Apple App Store
- Open your Apple account’s subscription settings on your iPhone, iPad or via the Apple ID page.
- Locate the ITVX (or ITV) subscription and select Cancel Subscription.
- ITVX cannot cancel Apple App Store subscriptions for you; Apple manages those transactions.
If you subscribed via Google Play or directly on the web
- For Google Play: open Google Play > Menu > Subscriptions, find ITVX and cancel there; Google handles billing and refunds.
- For web subscriptions: sign in at ITVX, go to Manage Account → Manage Payment Details → Cancel Premium to end future renewals.
- Follow the on‑screen confirmation to ensure the cancellation is recorded.
What happens when you cancel
Access after cancellation
If you cancel a web subscription, your Premium access typically continues until the end of the current billing period. You retain features until that date.
Renewals and account data
Cancellation stops future renewals but does not always delete your account or viewing data. Check account settings to manage stored details or sign out from linked devices.
Will I get a refund?
Web subscriptions and the 14‑day right
- Under UK distance‑selling rules, you may have a 14‑day right to withdraw from a web subscription if you have not started watching content; use the ITV withdrawal/contact options to request this.
- If you start watching within the 14‑day window, that withdrawal right is forfeited and you cannot claim the statutory refund.
Mid‑cycle cancellations and app‑store purchases
- ITVX generally does not issue refunds for the current subscription period if you cancel mid‑cycle; access continues until period end without reimbursement.
- For Apple or Google purchases, refunds are subject to Apple’s or Google’s refund policies and must be requested via those platforms.
Itvx plans and pricing
Plans summary
The official ITV pricing is listed in GBP; the SGD values below are estimates converted from GBP and may differ in app stores.
How to read this table
Prices are shown as estimated SGD equivalents where provided; feature summaries list key Premium benefits.
| Plan | Price | Period | Features |
|---|---|---|---|
| Premium (Ad‑free) | SGD ≈10.18 (estimated from £5.99) | Monthly | Ad‑free streaming, BritBox and StudioCanal access, offline downloads |
| Premium (Ad‑free) | SGD ≈102 (estimated from £59.99) | Annual | Same as above, billed yearly |
| Free (Ad‑Supported) | SGD 0 (via VPN or UK access required) | Free tier | Ad‑supported content, requires UK access (e.g., via VPN) |
Your consumer rights in Singapore
Local cooling‑off rules
Singapore does not generally provide an automatic 14‑day cooling‑off period for online digital subscriptions equivalent to the UK distance‑selling rules.
Options if you have a dispute
- Check the store you used (Apple, Google) for their refund and dispute procedures if you purchased via an app store.
- For web purchases, contact the provider first and keep purchase records; if unresolved, consider filing a complaint with local consumer authorities or seeking bank chargeback options.
Customer experiences
Reported problems
Multiple user reports describe frequent crashes, buffering, freezing, and excessive ads, including complaints from users who paid for Premium.
Trustpilot reviews show a low score with recurring reliability complaints; see user feedback for context.
Positive notes and variability
Some users have satisfactory viewing experiences depending on device, connection and regional availability. Performance can vary by app version and device type.
Documentation checklist
Essential items to have
- Account email and username associated with ITVX.
- Proof of purchase: App Store/Google Play receipt or web payment confirmation.
- Subscription start date and billing cycle information.
- Screenshots of the subscription page, error messages, or app issues (if claiming a defect).
Optional supporting items
- Device model and app version details for technical support.
- Bank statement entries showing charges if contesting payments.
Common mistakes
Trying to cancel in the wrong place
A common mistake is requesting ITVX to cancel a subscription bought through Apple or Google. App‑store purchases must be cancelled through the respective store’s subscription settings.
Expecting pro‑rated refunds
Another frequent error is expecting a refund for unused time after cancelling mid‑cycle. ITVX normally does not refund partial periods for the current billing cycle.
Comparative recap
Key points at a glance
The table below summarizes cancellation and refund handling across purchase routes and typical reliability reports.
How to use this table
Match your original purchase method to the listed row to find the correct cancellation path and likely refund outcome.
| Purchase route | How to cancel | Refunds | Typical reliability reports |
|---|---|---|---|
| Apple App Store | Cancel via your Apple subscriptions in account settings. | Subject to Apple refund policy; request via Apple. | Mixed; some users report app crashes and ads. |
| Google Play | Cancel via Google Play > Subscriptions. | Subject to Google refund policy; request via Google. | Mixed; performance varies by device. |
| Web subscription (ITVX) | Manage Account → Manage Payment Details → Cancel Premium on ITVX website. | No pro‑rata refunds; 14‑day UK withdrawal only if you haven't started watching. | Reported issues with buffering and ads by some users. |
After cancelling
What to check next
- Confirm cancellation email or on‑screen confirmation and keep the record.
- Verify that the subscription will not renew on your next billing date.
Useful links
- Independent step‑by‑step cancellation guidance: Postclic - How to cancel ITVX.
- Customer reviews and reported issues: ITVX reviews on Trustpilot.
Address
Postal contact
ITV Consumer Limited, Viewer Services, ITV White City, 201 Wood Lane, London, United Kingdom, W12 7RU.
Notes about contacting by post
Postal contact can be slower; for subscription cancellation or refund requests, use the in‑account controls or the app store transaction support first.