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Cancel KAYO
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Kayo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Kayo: Easy Method
What is Kayo
Overview
Kayo is an Australian subscription streaming service focused on live and on-demand sports content. It offers access to leagues such as AFL, NRL and cricket along with sports highlights and on-demand replays.
Availability
Kayo is primarily marketed for Australia and bills in AUD; there is no separate Singapore pricing on Kayo’s official pages. Singapore viewers commonly access Kayo via standard app stores or a direct Kayo account.
How to cancel Kayo
Cancel via Apple App Store (iOS)
- Open iPhone Settings → tap your name → Subscriptions.
- Find Kayo in the list, tap it, choose Cancel Subscription and confirm.
- Cancellations through Apple are managed by Apple; any refund requests go through Apple Support.
Cancel via Google Play Store (Android)
- Open Google Play Store → tap profile icon → Payments & subscriptions → Subscriptions.
- Select Kayo, tap Cancel Subscription and follow the prompts to confirm.
- Google handles billing and refunds for Play Store subscriptions.
Cancel direct subscriptions (Kayo app or web)
- If you subscribed directly with Kayo (not via Apple/Google), cancel in My Account on Kayo web or via the Kayo app’s subscription area.
- Click Cancel next to your Kayo subscription and confirm. Access typically continues until the end of your billing period.
What happens when you cancel
Access after cancellation
If you cancel a direct-billed Kayo subscription, you normally retain access until the end of your current billing period. For Apple/Google subscriptions, the cancellation usually takes effect at the end of that billing cycle.
Account and data
Cancelling does not always delete your Kayo account. Your profile and viewing data may remain unless you request account removal via Kayo support.
Will I get a refund?
Standard refund policy
Kayo generally does not issue refunds for change of mind or for unused portions after cancellation. Refunds are typically considered only in limited circumstances, such as service faults or major failures.
Free trials and platform exceptions
- Free trial: a 7‑day trial converts to paid if not cancelled before it ends. Cancel at least 24 hours before trial expiry to avoid charges.
- Apple/Google refunds: if you paid via iTunes/App Store or Google Play you must request refunds through Apple/Google support; they handle any pro‑rata or exceptional refunds.
- Hubbl / third‑party billing: some third‑party arrangements (e.g. Hubbl-streamed versions) may not offer pro‑rata refunds mid‑period; statutory remedies may apply for major service failures.
Kayo plans and pricing
Plan overview
Below are Kayo’s commonly quoted monthly plans converted from AUD to an estimated SGD equivalent. These are estimates only; Kayo lists prices in AUD.
Table of plans
| Plan | Price | Period | Features |
|---|---|---|---|
| Standard (one stream, HD) | AU$29.99 ≈ SGD 27.60 | Monthly | One stream, HD quality |
| Premium (two streams, 4K) | AU$45.99 ≈ SGD 42.30 | Monthly | Two simultaneous streams, 4K when available |
Your consumer rights in Singapore
Local consumer protections
In Singapore, consumers are protected by laws and agencies covering fair trading and consumer contracts. If you believe you were charged unfairly or misled, you can raise the issue with local consumer protection channels.
What to do if you have a dispute
- Gather transaction records, subscription screenshots and communication with Kayo or the app store.
- Contact your payment provider or card issuer to request a charge dispute if the charge is unauthorised or you cannot resolve it directly.
- Consider lodging a complaint with local consumer authorities if the provider is uncooperative.
Customer experiences
Common complaints
User reports across public forums describe streaming issues such as buffering, freezing and app crashes. These problems have led some customers to request cancellations or refunds.
Billing and cancellation issues
There are multiple reports of unexpected billing, difficulty cancelling (or confusing cancellation flows), and trouble obtaining refunds - particularly where third‑party billing or aggregator services are involved.
Documentation checklist
What to collect before you cancel or dispute
- Subscription confirmation email or receipt showing the billed account and date.
- Screenshots of subscription settings (Apple/Google/Kayo account) showing active status or cancellation attempts.
- Records of any chat or email exchanges with support, and timestamps of failed streams or errors.
Why these documents matter
- They help support teams verify your account and billing history quickly.
- They are required if you escalate to your bank, card issuer, or a consumer protection agency.
Common mistakes
Assuming cancellation is immediate
Many users expect instant termination, but most subscriptions remain active until the billing period ends. Confirm the effective cancellation date rather than assuming immediate stop.
Not checking which platform billed you
If you subscribed through Apple or Google, Kayo cannot directly cancel or refund your charge; you must manage the subscription via that app store. Confusion over the billing source often delays refunds.
Comparative recap
Quick feature comparison
The table below highlights key differences between the Standard and Premium plans to help you decide before cancelling or downgrading.
Comparison table
| Feature | Standard | Premium | Period |
|---|---|---|---|
| Simultaneous streams | 1 | 2 | Monthly |
| Maximum resolution | HD | 4K (when available) | Monthly |
| Indicative price (AUD ≈ SGD) | AU$29.99 ≈ SGD 27.60 | AU$45.99 ≈ SGD 42.30 | Monthly |
After cancelling
Verify final charges
- Check your bank or card statement for the effective cancellation date and any final charges.
- If you were charged despite cancelling, gather evidence and contact your payment provider.
Useful resources and reports
For guidance on cancelling Kayo and real‑world user reports, you can read community and how‑to writeups that document typical problems and steps users took.
- How to cancel Kayo (guide)
- Kayo in Singapore - channel info
- Watching Kayo from Singapore - notes
- Reddit discussion on cancellations
Address
Corporate office
Kayo’s recognised corporate address is:
4 Broadcast Way, Level 5, Artarmon NSW 2064, Australia
Mailing and complaint tips
If you need to send written correspondence, include your account name, email used for the account and supporting receipts. Allow time for cross‑border postal delivery when mailing from Singapore.