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Cancel MOVISTAR PLUS
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I hereby notify you of my decision to terminate the contract relating to the Movistar Plus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Movistar Plus: Easy Method
What is Movistar Plus
Overview
Movistar Plus is a subscription streaming and TV service operated by Telefónica that offers live channels, on-demand movies, series and originals.
The service is managed under Movistar/Telefónica infrastructure and primarily serves customers in Spain and supported territories.
Availability
Availability and pricing vary by country; Movistar Plus+ content, apps and subscriptions may appear in app stores or web portals depending on region.
In Singapore you may encounter the service via app stores or VPN use, but local availability and support are limited.
How to cancel Movistar Plus
Cancel via App Store (iOS)
- Open Apple Settings → tap your name → Subscriptions.
- Find the Movistar Plus subscription and follow Apple’s cancellation flow.
- Note: deleting the app does not cancel the subscription; you must cancel in Apple Subscriptions.
Cancel via Google Play (Android)
- Open the Google Play Store → Menu → Subscriptions.
- Select Movistar Plus and choose Cancel subscription.
- Deleting the app will not stop charges; cancel inside Google Play instead.
Cancel via Website / Desktop
- Log in to the Movistar Plus+ website and open the Client Area (My Products / Mis Productos).
- Locate Manage Subscription or "Dar de baja" and follow the on-screen cancellation steps.
- Cancellation normally allows access until the end of the current billing cycle.
What happens when you cancel
Access after cancellation
When cancellation is accepted you typically retain access to content until the end of the paid billing period.
After that date you will lose streaming access unless you resubscribe.
Billing and renewal
Cancelling too close to the renewal date can still trigger another charge; aim to cancel at least ~48 hours before renewal to reduce risk.
If you cancel after renewal, you may be billed for the next cycle depending on timing and platform policies.
Account and data
Your account profile and settings may remain on Movistar systems; deleting the app does not remove account data or stop billing.
Request explicit confirmation or a cancellation receipt and keep it for records.
Will I get a refund?
General policy
Refunds are rare and Movistar does not generally refund for unused periods after cancellation, except in exceptional cases.
Typical policy: refunds are discretionary and not guaranteed; billing mistakes are the most common valid reason for refunds.
Exceptions and how to request
- If subscribed via Apple, try Apple’s Report a Problem process shortly after the charge.
- If subscribed via Google Play, use Google Play’s Request a Refund flow as soon as possible.
- Cases such as mistaken renewals, service downtime or content unavailability have sometimes received refunds on a case‑by‑case basis.
For more information on refund approaches and success factors see a third‑party guide:
Movistar Plus refund guide (third party)
Movistar Plus plans and pricing
Where to check prices
Always check Movistar’s official site or the app store listing where you subscribed for current pricing and offers.
Do not rely on third‑party summaries for exact billing amounts.
About Singapore pricing
No official Movistar Plus or Movistar Plus+ subscription pricing is publicly available for Singapore.
All known pricing is in Euros (e.g., €9.99/month for Spain) and not offered or listed in SGD in Singapore’s App Store or official sites.
Your consumer rights in Singapore
Local consumer protection
Singapore consumer protection applies to local merchants and services registered or operating under Singapore law.
For digital services provided by overseas companies, Singapore protections may be limited; check the Consumer Protection (Fair Trading) Act for local merchants.
International service limitations
Movistar operates under Spanish law; users outside Spain may not be covered by Singapore frameworks for cancellations or refunds.
Spanish/EU rules such as a 14‑day withdrawal right for distance contracts do not clearly apply to Movistar subscriptions used outside Spain.
Customer experiences
Reported issues
Trustpilot reviews show a very low rating and common complaints about poor customer service and billing problems.
Many users report difficulty contacting support, unexpected charges after cancellation, and challenges terminating contracts.
Positive notes and exceptions
Some customers successfully obtained refunds for mistaken renewals or clear billing errors, but these are exceptions.
Outcomes often depend on the purchase platform (Apple/Google/web) and how quickly the user acts after a charge.
Documentation checklist
Before you cancel
- Account email and username used for Movistar Plus.
- Proof of purchase or subscription receipt (App Store/Google Play or web invoice).
- Billing date and last charge amount (screenshots help).
If you need a refund or dispute
- Cancellation confirmation or screenshot showing cancellation was processed.
- Copies of communication with support (email/chat logs).
- Bank or card statements showing the disputed charge.
Common mistakes
Assuming deleting the app cancels subscription
Deleting the app does not stop recurring billing; users must cancel through the platform (Apple/Google) or the website.
Always confirm cancellation in the subscription manager and keep the confirmation.
Waiting too long to cancel or request a refund
Cancelling within a short window before renewal often leads to being billed for the next period; allow ~48 hours margin.
Refund requests are most effective when made immediately after an unexpected charge.
Comparative recap
Quick comparison table
| Feature | Cancellation method | Period | Refund likelihood |
|---|---|---|---|
| App Store (iOS) | Cancel in Apple Settings → Subscriptions | monthly / annual | Low - request via Apple 'Report a Problem' |
| Google Play (Android) | Cancel in Google Play → Subscriptions | monthly / annual | Low - request via Google Play refund flow |
| Website / Web purchase | Client Area → My Products → Manage Subscription / Dar de baja | monthly / annual | Very low - refunds discretionary, contact support |
Notes
The table shows common cancellation routes and general refund likelihood; outcomes vary by platform and timing.
Always keep receipts and cancellation confirmations for any dispute.
After cancelling
Actions to take
Keep the cancellation confirmation and a screenshot of your subscription page showing the status and expiry date.
Monitor your bank or card statements for any unexpected subsequent charges for at least one cycle.
Useful links
Cancellation and how‑to guides (third party): How to cancel Movistar Plus
Refund approaches and examples (third party): How to request a Movistar Plus refund
Address
Postal address
Telefónica de España, S.A.U
Calle Gran Vía nº 28, 28013 Madrid, Spain
Mailing tips
If you send a cancellation letter include your account details, account email, last invoice number and a clear cancellation statement.
Use tracked postage and keep a copy of the letter and postage receipt for your records.