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Cancel MUBI
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Mubi service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Mubi: Easy Method
What is Mubi
Service overview
MUBI is a curated streaming service focused on art-house, independent and classic films. It offers a rotating selection of titles with emphasis on quality curation rather than a large catalogue.
How it operates in Singapore
MUBI is available in Singapore via web, iOS (App Store/Apple TV) and Android (Google Play). Local pricing and trial offers may differ by platform.
How to cancel Mubi
Cancel via MUBI website (direct)
- Sign in to your account at MUBI.
- Go to Account → Subscription or Membership settings.
- Choose the option to cancel; your access remains until the end of the current paid billing period.
- See MUBI's terms for details: MUBI Terms of Service.
Cancel via app stores (iOS / Android)
- Apple (iOS / Apple TV): Cancel through your Apple ID → Subscriptions in device settings; MUBI cannot cancel on your behalf.
- Google Play (Android): Cancel in the Google Play Store → Payments & Subscriptions → Subscriptions.
- For step-by-step app-store guidance see MUBI help: How to cancel MUBI subscription.
What happens when you cancel
Access after cancellation
When you cancel a paid subscription directly through MUBI, you will generally retain access until the end of the current paid billing period.
Billing and renewal
Auto-renewal is stopped on cancellation. If you subscribed through Apple or Google, billing and renewal are managed by that platform and must be cancelled there.
Data and account
Your account and viewing history typically remain unless you request deletion. Contact support if you need account removal or data questions.
Will I get a refund?
MUBI refund policy
Subscriptions are non-refundable and there are no credits for partially used periods, except at MUBI's sole discretion or where required by applicable law.
Exceptions and how to request
- If a subscription charge was made in error, MUBI may consider a refund on a case-by-case basis - contact support@mubi.com.
- If you billed via Apple or Google, refunds must be requested through the respective platform; MUBI cannot directly process those refunds.
- See the MUBI help article on refunds: Can I get a refund?.
Mubi plans and pricing
Available App Store plans (Singapore)
Below are prices listed for the Singapore Apple App Store as provided in the verified data. Web/Android pricing may differ.
Plan table
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (via iOS App Store) | S$14.98 | monthly | Standard streaming subscription (7-day free trial applies) |
| Yearly (via iOS App Store) | S$119.98 | annual | Standard streaming subscription (auto-renewal; iOS In-App Purchase) |
Your consumer rights in Singapore
Cooling-off and digital subscriptions
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) provides a cooling-off right only for certain unsolicited direct-sales contracts.
It does not automatically grant a 14-day cancellation right for ongoing digital subscriptions such as streaming services like MUBI.
Options if you have a dispute
- If you cannot obtain a refund directly, you may escalate via consumer channels in Singapore or consider small-claims procedures if applicable.
- For billing through Apple or Google, raise refund requests with those platforms as MUBI cannot directly reverse those charges.
Customer experiences
Positive feedback
Many subscribers praise MUBI for its curated film selection and niche titles that are hard to find elsewhere.
Negative feedback
- Common complaints include perceived misleading availability when titles rotate off the service.
- Users also report technical issues (buffering, app performance) and occasional difficulties with cancellations or refunds.
- Some customers report slow or unresponsive support in refund or billing disputes.
Documentation checklist
Before you cancel
- Find the account email used to sign in to MUBI.
- Confirm which platform (web, Apple, Google) was used to subscribe.
- Note your next billing date and payment receipt if available.
If you need support or a refund request
- Save any relevant receipts or screenshots of charges.
- Prepare a clear timeline and description of the issue for support.
- Contact support@mubi.com for case-by-case refund consideration.
Common mistakes
Canceling in the wrong place
Example: Attempting to cancel from the MUBI website when you subscribed via Apple. That will not stop App Store billing.
Always verify the subscription source (Apple ID, Google Play, or direct MUBI) before cancelling.
Assuming an immediate refund
Example: Expecting a prorated refund after cancelling. MUBI’s standard policy is no refunds for partially used periods unless they decide otherwise.
For App Store charges, users must request refunds through Apple or Google - MUBI cannot directly issue those refunds.
Comparative recap
Summary table
| Method | How to cancel | Refundability | Access after cancel | Period |
|---|---|---|---|---|
| Web (direct via MUBI site) | Sign in → Account → Subscription/Membership settings → Cancel | Non-refundable generally; case-by-case via support | Access until end of current paid billing period | monthly / annual |
| Apple App Store (iOS / Apple TV) | Cancel via Apple ID → Subscriptions (device settings) | Request refund from Apple; MUBI cannot process | Access depends on Apple billing and subscription terms | monthly / annual |
| Google Play (Android) | Cancel via Google Play → Payments & Subscriptions → Subscriptions | Request refund from Google Play; MUBI cannot process | Access depends on Google Play billing and subscription terms | monthly / annual |
After cancelling
If you cancelled directly
- Keep an eye on your account to confirm cancellation in Subscription settings.
- If you believe charges continue after cancellation, contact support@mubi.com promptly.
Helpful links
- MUBI Terms of Service: https://mubi.com/en/terms_of_service
- How to cancel (help article): https://intercom.help/Membershipss/en/articles/12866728-how-to-cancel-mubi-subscription-1-917-947-0119
- Refunds and billing help: https://help.mubi.com/article/1143-can-i-get-a-refund-for-my-subscription
- MUBI Singapore page: https://mubi.com/en/sg
Address
Support email
Primary support for subscription issues: support@mubi.com.
General contact
General enquiries (Singapore / regional): hello@mubi.com.