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Cancellation service #1 in Singapore
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I hereby notify you of my decision to terminate the contract relating to the Pokergo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pokergo: Easy Method
What is Pokergo
Service overview
PokerGO is a subscription streaming service focusing on poker: live events, tournament coverage and on‑demand shows. It offers exclusive content such as WSOP-related programming and specialty poker series.
Platform availability
PokerGO is available on web browsers, mobile apps and smart TV platforms. Some features and subscription management differ between web and in‑app purchases.
How to cancel Pokergo
Cancel if you paid with credit/debit card (web)
- Sign in at pokergo.com using a desktop or mobile browser.
- Click the user icon, go to Subscription, then choose Cancel.
- Provide a reason and confirm; you will receive a cancellation confirmation email.
- See the official steps: How to cancel (card payments).
Cancel other ways (plans, in‑app purchases, support)
- Quarterly and yearly subscriptions can be cancelled via your My Account page or by contacting support by phone or email.
- App Store and Google Play subscriptions must be managed through Apple or Google account subscription settings; PokerGO Help Center does not list a specific in‑app cancellation flow.
- For account or billing help, use the contact options listed in PokerGO support documentation and the App Store listing: PokerGO on App Store (SG).
What happens when you cancel
Access after cancellation
Cancelling does not immediately remove access in most cases. For quarterly and yearly plans, access continues until the end of the current billing cycle.
For web card cancellations, you will retain access until the end of the paid period and will receive a confirmation email after cancelling.
Account and renewals
- Cancelling prevents the subscription from renewing at the next billing date.
- Your account and any saved preferences typically remain unless you request account deletion from support.
Will I get a refund?
Standard refund policy
Quarterly and yearly subscriptions are stated as non‑refundable. Cancelling ends future renewals but does not trigger a refund for the current period.
Exceptions and support discretion
- Support may consider refunds in limited “special circumstances” (e.g., billing mistakes or unused virtual goods), but this is discretionary.
- For information on refund requests and exceptional cases, see the support guidance: How to request a refund (support).
Pokergo plans and pricing
Available plans (SG App Store pricing)
Below are the plans and Singapore prices as listed in the App Store on Feb 21, 2026.
Notes about pricing
App Store prices may differ from U.S. site pricing. Feature details are not listed in the App Store entry.
| Plan | Price | Period |
|---|---|---|
| Monthly Pass | S$29.98 | monthly |
| Quarterly Pass | S$59.98 | monthly |
| Annual Pass | S$149.98 | annual |
| POKERGO VIP | S$399.98 | annual (VIP) |
Your consumer rights in Singapore
General legal framework
Singapore law (e.g., Consumer Protection provisions) targets unfair practices but does not automatically grant a statutory right to refunds for digital subscriptions.
Unless PokerGO’s terms or a statutory obligation are breached, there is no guaranteed cooling‑off refund right like a 14‑day automatic refund for these digital subscriptions.
When you may have recourse
- If PokerGO fails to supply the service as contracted, you may have remedies under consumer protection law.
- For billing errors or clear mistakes, contact PokerGO support; exceptional refunds are handled at the company’s discretion.
Customer experiences
Positive feedback highlights
- Many users praise the breadth and quality of poker content, including major events and commentators.
- Some users report responsive customer service and occasional service credits when problems occur.
Common complaints
- Frequent reports of app instability: freezes, playback issues and poor UI across platforms.
- In‑app subscription interoperability and refund problems, particularly with Google Play, are noted by users.
Documentation checklist
What to collect before contacting support
- Account email or username used to sign in to PokerGO.
- Payment method details (last four digits of card, App Store/Google Play order ID).
- Subscription type (Monthly, Quarterly, Annual, VIP) and the date of last charge.
What to save after cancelling
- Cancellation confirmation email or screenshot of the cancelled subscription status.
- Any support ticket numbers or correspondence for future reference.
Common mistakes
Attempting to cancel in the app for web purchases
Many users try to cancel via the mobile app even when the subscription was purchased on the web.
If you paid with a credit/debit card on pokergo.com, cancelling must be done on the web account page, not inside the app.
Expecting automatic refunds after cancelling
Another frequent mistake is assuming cancelling triggers a refund. Quarterly and annual plans are generally non‑refundable.
Always check and save confirmation emails and contact support promptly if you believe a refund exception applies.
Comparative recap
Quick comparison
The table below summarizes cancellation and refund behavior across common purchase channels to help you choose the right action.
How to read the table
Use the “What to do” column for the immediate next step and “Refunds” for typical outcomes; exceptions may apply and depend on support discretion.
| Purchase channel | What to do | Refunds | Access after cancel |
|---|---|---|---|
| Web (credit/debit card) | Cancel via Account → Subscription on pokergo.com | Typically no refund for quarterly/yearly; card cancellations confirmed by email | Access continues until period end |
| App Store (Apple) | Manage subscription in your Apple ID subscriptions | Handled by Apple; PokerGO does not list a separate in‑app cancellation flow | Access depends on Apple subscription end date |
| Google Play | Manage subscription in Google Play subscriptions | Users report refund difficulties; refunds handled by Google/Play policies | Access depends on Play subscription end date |
After cancelling
Follow‑up actions
- Save the cancellation confirmation email or screenshot your subscription status in account settings.
- Monitor your bank or card statement to confirm no unexpected renewals.
Useful support and reference links
- How to cancel card payments: PokerGO Freshdesk cancellation (card)
- Subscription plans info: PokerGO subscription plans (Freshdesk)
- Refund request guidance: How to request a refund (support guidance)
- PokerGO App Store listing (SG): PokerGO on the App Store (SG)
Address
Postal address (corporate)
3993 Howard Hughes Parkway, Suite 450, Las Vegas, NV 89169, United States.
Contact hints
- Use the account email and saved transaction details when contacting support by phone or email.
- If you need to escalate, include screenshots, dates and any confirmation numbers in your message.