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Cancel STRONGVPN
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Strongvpn service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Strongvpn: Easy Method
What is Strongvpn
Service overview
StrongVPN is a subscription VPN service that encrypts internet traffic to protect privacy and help access geo-restricted content.
It offers desktop, mobile and router support and multiple subscription tiers with different billing periods and features.
Where it is sold
Subscriptions are sold directly via StrongVPN's website and through app stores (Apple App Store, Google Play).
Payment, refund and cancellation rules differ depending on the purchase channel.
How to cancel Strongvpn
Cancel via web (Customer Area)
- Login to your Customer Area on StrongVPN's website.
- Go to VPN accounts, open the Cancel Request Form and choose the package to cancel.
- Select the option "I don't want to protect my privacy", pick a reason, then click "I still want to cancel".
- The cancellation takes effect at the end of the current paid period.
Cancel via app stores
- Apple (iTunes/App Store): You must cancel subscriptions through Apple's subscription management; StrongVPN cannot cancel App Store subscriptions for you.
- Google Play: StrongVPN documentation does not specify a direct method; users are generally required to cancel through Google Play subscriptions.
- If you paid in-app, expect to follow the store's refund and cancellation process rather than StrongVPN's web form.
What happens when you cancel
Access after cancellation
When you cancel, your subscription remains active until the end of the current paid billing period.
You retain VPN access for the remainder of that period unless otherwise stated in your purchase terms.
Renewal and billing
Automatic renewal is the default for StrongVPN subscriptions; you must explicitly cancel in the Customer Area to stop future billing.
Removing or changing a payment method does not guarantee the subscription is cancelled; complete the cancellation flow to avoid renewal.
Will I get a refund?
Web purchases (annual)
StrongVPN offers a 30-day unconditional full refund guarantee for annual plans purchased on the web, but only if the cancellation request is submitted "Now" (not "On renewal").
This refund applies only to the initial annual payment; renewals are non-refundable.
App store and other purchases
- Apple/App Store purchases: Refunds must be requested through Apple's refund process; StrongVPN cannot process these automatically.
- Google Play purchases: Refunds follow Google Play policies; users may need to request refunds via Google Play.
- Physical routers: Routers have a 90-day satisfaction refund policy; shipping costs are not refundable.
Strongvpn plans and pricing
Pricing summary
Official pricing is listed in USD on StrongVPN's site; SGD equivalents below are approximate conversions and may vary by store or taxes.
Only the web purchase annual plan carries the standard 30-day refund guarantee.
| Plan | Price (approx. SGD) | Period | Features |
|---|---|---|---|
| Monthly | ≈ S$16.19 / month | Monthly | Includes all StrongVPN features, 30-day money-back only with annual |
| Annual (first year) | ≈ S$64.39 / year (~S$5.37/month) | Annual | All features + 250 GB SugarSync storage (annual only) |
Your consumer rights in Singapore
General protections
Singapore's Consumer Protection (Fair Trading) Act (CPFTA) guards against unfair contract terms and misleading practices.
Unenforceable or unfair clauses - such as restrictive arbitration or one-sided refund exclusions - may be challenged under local law.
How it applies to StrongVPN
- StrongVPN's 30-day refund guarantee applies specifically to annual web purchases; monthly and in-app purchases are excluded.
- App store purchases follow Apple/Google policies, which may not provide the same rights as web purchases.
- StrongVPN notifies customers of upcoming renewals (invoice 7 days prior); consumers should use that notice to cancel if desired.
Customer experiences
Positive feedback
Many users praise StrongVPN for reliable performance and responsive customer support in cases of technical issues.
Reviews highlight zero-logging claims, strong leak protection and generally fast speeds for many users.
Negative feedback
Some users report connection drops during peak times, instability in apps and difficulty streaming on certain services.
Reddit threads and other reviews note frustration when attempting refunds for monthly or in-app purchases, where policies differ.
Documentation checklist
What to collect before requesting refund
- Order number or subscription ID from your StrongVPN account or confirmation email.
- Payment receipt or bank/credit card statement showing the charge.
- Account email address and screenshots of the subscription status or cancellation attempt.
Additional items that help
- Invoice or renewal notice (StrongVPN sends an invoice 7 days before renewal).
- Any correspondence with customer support or app store refund requests.
- Device/app store purchase records if the purchase was made through Apple or Google.
Common mistakes
Not cancelling in the correct place
A common error is cancelling a payment method or deleting a card instead of cancelling the subscription in the Customer Area or app store.
That can lead to unexpected renewals because the service may still be active on StrongVPN's side.
Missing refund windows or using the wrong channel
Requesting a refund outside the 30-day window for annual web purchases or asking StrongVPN to refund an App Store/Google Play charge often fails.
Always check whether the purchase was made on the web or via an app store and use the correct refund channel.
Comparative recap
At-a-glance comparison
| Plan | Price (approx. SGD) | Period | Refund eligibility | Notes |
|---|---|---|---|---|
| Monthly | ≈ S$16.19 / month | Monthly | No standard 30-day web refund | In-app purchases follow store policies |
| Annual (first year) | ≈ S$64.39 / year (~S$5.37/month) | Annual | 30-day unconditional refund for initial web purchase | Includes 250 GB SugarSync storage (annual only) |
After cancelling
What to check next
Confirm cancellation in your Customer Area and retain any confirmation emails or screenshots for your records.
Monitor your bank or payment account for any unexpected renewal charges after the cancellation date.
Helpful links
Address
Corporate address
1524 5th Ave, Seattle, Washington 98101, United States
Notes on correspondence
If you need formal communication or dispute resolution, include your account details and copies of receipts in your message.
For purchases made through Apple or Google, expect to use their support and refund channels in addition to contacting StrongVPN where appropriate.