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Cancel TORGUARD
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Cancellation service #1 in Singapore
4.9Average rating from reviews
I hereby notify you of my decision to terminate the contract relating to the Torguard service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Torguard: Easy Method
What is Torguard
Service overview
TorGuard is a subscription-based VPN and proxy provider designed to mask IP addresses and encrypt internet traffic for privacy and security. It offers apps for multiple platforms, dedicated IPs, and additional proxy services.
Who uses it
Typical users include people seeking stronger online privacy, secure remote access, or geo-unblocking for streaming and browsing. Pricing and features vary by platform and plan.
How to cancel Torguard
Cancel via web (direct purchase)
- Log into your TorGuard account.
- Go to Services → My Services → Manage → Request Cancellation.
- Your service remains active until the end of the current billing cycle.
- Cancel automatic renewals before the renewal date to avoid further charges.
Cancel via platform purchases and support
- Apple App Store: Cancel using your Apple subscription settings; Apple handles billing and refunds.
- Google Play: Cancel using your Google Play subscription settings; Google handles billing and refunds.
- Support Email: If you cannot access the portal, email helpdesk@torguard.net to request cancellation. Processing time may vary.
What happens when you cancel
Access and service continuity
If you cancel a direct purchase in the TorGuard portal, the service typically remains active until the end of your current billing period.
For App Store or Google Play subscriptions, cancellation stops future renewals but the platform controls the active period and billing.
Renewals and billing
Cancel before the automatic renewal date to avoid being charged for the next period. Platform purchases are billed and refunded through the app stores.
Processing times for cancellations and any follow-up actions can vary depending on the channel used.
Will I get a refund?
TorGuard refund policy (global)
TorGuard offers a 7-day refund window for first-time customers who are not 100% satisfied, provided the request is made within 7 days of purchase.
This refund policy applies to VPN and proxy services purchased directly, subject to exclusions listed below.
Key exclusions and platform rules
- Refund exclusions: Dedicated IPs (any kind), streaming bundles, residential IPs, geo-location services, information from third-party sites, offers including free devices if item has shipped, gift card payments, crypto payments, and refunds denied for terms-of-service violations.
- App Store / Google Play purchases: Refunds and cancellations must be handled through Apple or Google; TorGuard does not process those refunds directly.
Torguard plans and pricing
Singapore iOS App Store prices
Listed below are the TorGuard iOS App Store subscription prices in Singapore Dollars (SGD) as available on the App Store listing.
Plan table
| Plan | Price (SGD) | Period | Features |
|---|---|---|---|
| Monthly Subscription (via iOS App Store) | S$19.48 | Monthly | Unlimited VPN access via iOS app, up to 5 devices |
| Quarterly Subscription (via iOS App Store) | S$38.98 | Quarterly | Unlimited VPN access via iOS app, up to 5 devices |
| Semi-Annual Subscription (via iOS App Store) | S$57.98 | Semi-Annual | Unlimited VPN access via iOS app, up to 5 devices |
| Annual Subscription (via iOS App Store) | S$115.98 | Annual | Unlimited VPN access via iOS app, up to 5 devices |
Your consumer rights in Singapore
Statutory protections
Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), consumers may have rights to refunds, cooling-off protections, and fair contract terms for purchased goods and services.
These statutory rights can apply even if a merchant's global policy states different terms.
How this affects TorGuard purchases
- TorGuard’s seven-day refund window may not override stronger local rights available under Singapore law.
- Exclusions in a vendor policy must still be fair and transparent to Singapore consumers.
Customer experiences
Positive feedback
- Users report stable and fast connection speeds and responsive support in some cases; independent reviews note reliable long-term service.
- Dedicated IPs are praised by users who need consistent IP addresses for specific use cases.
Negative feedback
- Some customers report slow or unhelpful customer support and unresolved tickets, including account termination without clear explanation.
- Other reports describe connection instability, frequent disconnects, and issues with kill-switch functionality.
For an independent review summary, see an external review: TorGuard review.
Documentation checklist
What to prepare before you cancel
- Account email and username used for purchase.
- Order number or invoice reference from your purchase confirmation.
- Date of purchase and payment method used (card, PayPal, crypto, gift card).
Supporting evidence
- Screenshot of the subscription page or billing statement showing the charge.
- Any correspondence with support related to the cancellation or refund request.
Common mistakes
Missing the renewal deadline
Many users forget to cancel before the automatic renewal date and are charged for another period. Check renewal dates early and cancel in advance.
Platform subscriptions (Apple/Google) must be cancelled in the store; cancelling at TorGuard’s website will not stop store billing.
Expecting direct refunds for platform purchases
Users sometimes email TorGuard for refunds of App Store or Google Play purchases. Apple and Google handle those refunds, so you must request the refund through the respective store.
Keep evidence of the purchase and the platform refund request in case follow-up is needed.
Comparative recap
Quick comparison overview
The table below compares cancellation channels on key attributes: where to cancel, who handles refunds, and expected account continuity.
Comparison table
| Channel | Where to cancel | Who handles refunds | Account active until |
|---|---|---|---|
| Web (Direct purchase) | TorGuard account portal → Services → My Services → Manage → Request Cancellation | TorGuard (within 7 days for eligible first-time purchases, subject to exclusions) | End of current billing cycle |
| Apple App Store | Apple App Store subscription settings | Apple handles billing and refunds | Managed by Apple (until paid period ends) |
| Google Play | Google Play subscription settings | Google handles billing and refunds | Managed by Google (until paid period ends) |
| Support Email | Email helpdesk@torguard.net if portal inaccessible | TorGuard (processing time may vary; follow-up required) | May remain active until billing period end or until support confirms cancellation |
After cancelling
Follow-up actions
- Confirm cancellation by checking your TorGuard account or the app store subscription status.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Useful links and support
- TorGuard iOS App Store listing (for subscription management on iOS): TorGuard on the App Store
- Independent review for additional context: TorGuard review
- Support email: helpdesk@torguard.net (use for portal access issues or manual cancellation requests).
Address
Company address
VPNetworks LLC
618 E. South Street, Ste. 500, Orlando, FL 32801, United States
Contact note
Use the support email above for account-specific assistance and include the documentation checklist items to speed up processing.