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Cancel TURBO AI
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I hereby notify you of my decision to terminate the contract relating to the Turbo Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Turbo Ai: Easy Method
What is Turbo Ai
At a glance
Turbo Ai (also referred to as TurboLearn or Turbo AI Notetaker in some stores) is a subscription-based digital service that provides study and productivity tools powered by AI.
It is offered across web and mobile platforms and is commonly sold through the App Store and Google Play in Singapore.
Primary use
The service targets students and professionals who need note-taking, summarisation and study assistance features.
Subscription plans provide varying levels of unlimited access to the app's study features.
How to cancel Turbo Ai
Cancel via web
- Sign in to the Turbo AI / TurboLearn web portal.
- Go to Account Settings → Billing/Subscriptions and select the subscription to cancel.
- Confirm cancellation; access typically continues until the end of the current billing period.
Cancel via iOS (App Store)
- Open the App Store on your iPhone or iPad.
- Tap your Apple ID, then Subscriptions, select Turbo AI / TurboLearn and choose Cancel.
- Apple handles refunds and subscription lifecycle for App Store purchases.
Cancel via Android (Google Play)
- Open Google Play, tap Menu → Subscriptions, select Turbo AI / TurboLearn and tap Cancel.
- Google handles refunds and subscription lifecycle for Google Play purchases.
What happens when you cancel
Access after cancellation
For web subscriptions, access remains active until the end of the current billing period unless the developer states otherwise.
For App Store and Google Play purchases, access usually continues until the end of the paid period set by Apple or Google.
Renewals and auto-renew
Cancellation stops future automatic renewals; you will not be billed again after the current paid period ends.
Check your account or store subscription list to confirm the cancellation status and next billing date.
Will I get a refund?
Refunds for web purchases
Refunds on web purchases are limited and handled case-by-case by the developer. Typical exceptions include unresolved technical issues or service malfunctions.
Provide evidence of the issue when requesting a refund to improve the chance of a positive outcome.
Refunds for App Store and Google Play
- Purchases made through the App Store or Google Play are subject to Apple’s or Google’s refund policies.
- The developer cannot issue or override refunds for store purchases; you must request refunds from Apple or Google.
Turbo Ai plans and pricing
Overview of listed plans
Prices below are taken from in-app purchase listings in SGD for the Singapore App Store where available.
Exact features per annual tier are not specified in the public data.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Turbolearn Unlimited (1 Month) | S$19.98 | monthly | Unlimited access to Turbo AI study features for 1 month |
| Turbolearn Unlimited (1 Year) - Tier 1 | S$99.98 | annual | Unlimited access to Turbo AI study features for 1 year |
| Turbolearn Unlimited (1 Year) - Tier 2 | S$129.98 | annual | Unlimited access to Turbo AI study features for 1 year |
| Turbolearn Unlimited (1 Year) - Tier 3 | S$179.98 | annual | Unlimited access to Turbo AI study features for 1 year |
| Turbolearn Unlimited (1 Week) | S$14.98 | monthly | Unlimited access to Turbo AI study features for 1 week |
| 50% Off Forever Monthly | S$9.98 | monthly | 50% discounted perpetual monthly subscription |
| 50% Off Forever | S$59.98 | annual | 50% discounted perpetual plan (likely annual or lifetime) |
Your consumer rights in Singapore
Legal expectations
Singapore consumer protection law may imply a right to fair remedy for web-purchased digital services, including possible cooling-off expectations.
Developer policies may differ from legal expectations; laws and regulations can offer additional protections beyond what the developer states.
When to escalate
- If you face unauthorized charges or unresolved quality issues, consider lodging a complaint with Singapore consumer protection bodies.
- For in-app purchases via Apple or Google, follow their dispute and refund processes first, as store rules govern those transactions.
Customer experiences
Positive feedback
Overall ratings are high (average ~4.67 from over 187,000 ratings) with many users recommending the app for productivity and student support.
Users often cite time-saving benefits and helpful customer support from TurboLearn AI.
Negative feedback
Some users report bugs such as crashes, login problems, and inability to access paid features after subscribing.
Common complaints include unexpected subscription charges, unclear renewal processes and restrictive free-tier limits, plus limited localization.
Documentation checklist
Before contacting support
- Order/receipt or App Store / Google Play purchase record (screenshot or email).
- Account email and subscription ID used with Turbo AI or TurboLearn.
- Dates of transactions and a short description of the issue.
If you escalate
- Evidence of attempts to resolve the issue with the developer (emails, chat transcripts).
- Bank or card statements showing disputed charges, if applicable.
Common mistakes
Assuming the developer controls store refunds
A common error is expecting the developer to refund App Store or Google Play purchases; Apple and Google control those refunds.
Always request refunds through the store where you bought the subscription.
Missing subscription in the wrong account
Users sometimes cancel the wrong account or device and miss that subscriptions are tied to the store/account used to purchase.
Verify the Apple ID or Google account that was used to buy the subscription before cancelling.
Comparative recap
Quick comparison notes
This table summarises cancellation method, who handles refunds, and typical access behaviour across platforms.
Use it to pick the right cancellation route depending on how you purchased the subscription.
| Aspect | Web | iOS (App Store) | Android (Google Play) |
|---|---|---|---|
| How to cancel | Account Settings → Billing/Subscriptions on the Turbo AI web portal | Apple ID → Subscriptions → select Turbo AI → Cancel | Google Play → Menu → Subscriptions → select Turbo AI → Cancel |
| Refunds handled by | Developer (case-by-case, limited) | Apple (request via App Store) | Google (request via Play Store) |
| Access after cancel | Until end of current billing period | Until end of paid period set by Apple | Until end of paid period set by Google |
| Typical example plan | Turbolearn Unlimited - S$19.98 (monthly) | Turbolearn Unlimited - S$19.98 (monthly) | Turbolearn Unlimited - S$19.98 (monthly) |
After cancelling
Next steps
- Confirm cancellation in your account or the store subscription list and keep a screenshot for records.
- Monitor your bank or card statement for any unexpected charges after cancellation.
Helpful links
- Turbo AI on the Singapore App Store
- Cancellation guide summary (Postclic)
- Insights on TurboLearn (AnecdoteAI)
Address
Company details
Innovative Connecting Pte. Limited
8 Marina View #43-052A Asia Square Tower 1, Singapore 018960
Notes
Different legal entities or listings (e.g., Turbo AI Solutions Pte. Ltd.) may exist; contact details can vary by region and store listing.
If you need to pursue a formal complaint in Singapore, prepare the documentation listed above before contacting local consumer protection bodies.