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Cancellation service #1 in Singapore
VPN Unlimited is a subscription-based virtual private network (VPN) service that encrypts your internet connection and masks your IP address.
It is used to enhance online privacy, access restricted content, and route traffic through a choice of server locations.
Typical features include server location selection, device apps for major platforms, and account-based subscription management.
Plans include time-limited subscriptions and lifetime options with varying billing terms.
Canceling usually stops future renewals but does not always immediately remove access.
Access typically continues until the end of the current paid billing period unless noted otherwise by the platform.
Auto-renewal will be turned off after cancellation if you performed the cancellation correctly on the purchase platform.
Make sure to check your account or the store subscription list to confirm the cancellation succeeded.
Your KeepSolid account and any stored settings remain unless you delete the account separately.
If disputing charges you may be asked to provide account details, receipts, and communication logs.
The table below shows confirmed plan names and the pricing notes available in verified data.
Prices on the official site are in USD; conversion to SGD requires current exchange rates.
| Plan | Price | Period | Features |
|---|---|---|---|
| 1 Year | S$ (approx. US$5.00/mo × exchange rate) | Annual | Full VPN Unlimited access, 30-day money-back guarantee |
| Lifetime | S$ (approx. US$199.99 one-time) | Lifetime | Unlimited VPN Unlimited access, one-time payment |
Under Singapore's Consumer Protection (Fair Trading) Act, digital services must be provided with reasonable care and meet advertised standards.
If a service persistently fails (for example, connectivity or speed issues), remedies may include repair, replacement, or refund.
Singapore's unsolicited-contract cooling-off period does not automatically grant a 14-day right to cancel digital content bought online.
VPN Unlimited's 30-day first-payment refund window exceeds local norms where no statutory cooling-off applies.
Purchases made through Apple or Google are governed by those platforms' refund and dispute processes.
Singapore consumers should initiate refund requests through the same platform used to buy the subscription when applicable.
Experiences vary: many users find the service adequate for basic VPN needs, while others report technical or support issues that affected satisfaction.
When considering cancellation or refund, document problems clearly to support any claim with the payment platform or KeepSolid.
Removing the VPN app from your device does not cancel the subscription. Billing continues until you cancel via the purchase platform.
Always confirm cancellation in Apple Subscriptions, Google Play Subscriptions, or your KeepSolid account.
Try not to contact KeepSolid support for refunds purchased through Apple or Google; those platforms control refund processing.
Use the payment platform's refund form for faster resolution, and keep support tickets and replies.
Expect different refund eligibility depending on whether it is the first payment, a recurring payment, or a one-off purchase.
Request refunds promptly and keep evidence to avoid missing the provider or platform windows for claims.
The table below summarizes cancellation routes, refund windows, and practical notes to help you choose the right path.
| Item | Cancel method | Refund window | Notes |
|---|---|---|---|
| Apple App Store | Cancel via Settings or App Store → Subscriptions | Refunds via Apple policies; KeepSolid EUA: 30 days for first payment | Request refund through Apple; Keep records of purchase |
| Google Play | Cancel via Google Play → Subscriptions or play.google.com | Refunds via Google Play; KeepSolid EUA: 30 days for first payment | Use Google Play refund form and include receipts |
| Direct (KeepSolid) | Manage at my.keepsolid.com/account → Subscriptions | 30-day refund window for the first payment under the EUA | KeepSolid defers to payment processors for refunds; expect up to 10 days processing |
KeepSolid corporate contact address for notices:
3220 Arlington Ave, Suite 5A, Bronx, NY 10463, USA
If you need to send formal notices or dispute letters, include your account email, invoice, and transaction IDs.
Keep copies of all correspondence and confirm receipt where possible when escalating a refund or dispute.
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Hui Xin Lim
Former postal advisor · 5 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 5 years to demystify legally binding mail for everyday users.