Cancellation Infinity: Easy Method

What is Infinity

Overview

Infinity is a South African insurance and connectivity brand offering products such as car insurance and internet (fibre) plans, plus digital services like Infinity LiveTV and Infinity‑CHS subscriptions.

The company provides subscription-based services with multiple plan options and customer support channels for account management and cancellations.

Key services

Services include insurance products, home fibre and prepaid data packages, and digital subscriptions that may be billed directly or via app stores.

Different services have separate cancellation and refund rules depending on the platform used to subscribe.

How to cancel Infinity

Cancel via vendor website (Infinity‑CHS)

• Log in to the Infinity account used to subscribe (Infinity‑CHS vendor site).
• Find the subscription or service management area and submit a cancellation request.
• Keep proof of your cancellation and any confirmation from the vendor; cancellation is effective after vendor confirmation.

Cancel via Apple App Store or Google Play

• If you subscribed through Apple or Google, you must cancel the subscription directly in your App Store or Google Play account to stop future renewals.
• Open your device store subscription settings, locate the Infinity subscription, and choose Cancel Subscription.
• Save screenshots or confirmation emails as proof of cancellation.

What happens when you cancel

Access and service continuity

After cancellation, access may continue until the end of the current billing period if the vendor processes cancellations that way.

For app‑store subscriptions, access generally remains until the current subscription period expires.

Renewals, data and account status

Cancellation should stop future renewals, but users should verify billing statements for unexpected charges and keep cancellation proof.

Account data retention and full account termination policies may lack clarity; request written confirmation if you need data deleted.

Will I get a refund?

Vendor refund policy (Infinity‑CHS / Infinity LiveTV)

Infinity‑CHS and Infinity LiveTV state that no refunds are permitted for amounts already paid, even if services were not fully rendered.

Expect that the vendor may refuse refunds for consumed or prepaid periods unless other rules apply.

Exceptions under South African law

• Electronic transactions generally have a 7‑day cooling‑off right under ECTA section 44 if the purchase was made electronically.
• To use this right you must notify cancellation in writing within 7 days; refunds should be issued within 30 days, subject to conditions.
• Refunds may be reduced by a handling fee up to 25% and you may be responsible for return shipping costs where applicable.

Infinity plans and pricing

Home fibre plans - pricing list

Notes on pricing

Prices above reflect listed Infinity fibre home and prepaid packages. Check your billing statements for the exact amounts charged to your account.

Promotions, taxes or additional installation fees may change the final invoice amount.

Your consumer rights in South Africa

Electronic transactions - cooling off

Under the ECTA (Electronic Communications and Transactions Act) consumers have a 7‑day right to cancel electronic transactions.

To rely on this right you must notify the seller in writing within 7 days of purchase.

Refund timing and offsets

• When cancellation under ECTA applies, refunds must generally be paid within 30 days of receiving your cancellation notice.
• The seller may offset a handling fee up to 25% and charge you for return shipping costs where appropriate.
• Different rules may apply for insurance or digital goods; always request written confirmation of entitlement to a refund.

Customer experiences

Positive feedback

Some customers report fast delivery and responsive support from sellers using the name Infinity Digital Shop for certain products.

These positive reports may refer to third‑party sellers rather than the core Infinity services.

Negative feedback

Several customers note that Infinity (or services labelled Infinity‑CHS/LiveTV) do not allow refunds for amounts already paid.

Users are advised to keep proof of cancellation and seek written confirmation because cancellation may not automatically stop charges or clear outstanding balances.

Documentation checklist

Proof to collect before and after cancelling

• Account username or subscription ID.
• Order number, invoice or receipt showing payment date and amount.
• Screenshots or confirmation emails of your cancellation request.

Additional supporting documents

• Correspondence with customer support (dates and reference numbers).
• Bank or card statements showing charges you dispute.
• Written cancellation notice if relying on ECTA cooling‑off rights.

Common mistakes

Assuming cancellation is automatic

Many customers assume a cancellation request will immediately stop billing; in practice you must confirm the vendor processed your request.

Always check your bank or card statements for at least one full billing cycle after cancelling.

Not keeping written proof

Failing to save confirmation emails or screenshots makes it harder to dispute ongoing charges.

If you rely on ECTA rights, cancellation must be in writing - save a dated copy and delivery receipt where possible.

Comparative recap

At‑a‑glance comparison

Key takeaways

Cancel through the platform you used to subscribe and keep dated written proof of cancellation.

Check whether ECTA cooling‑off rights apply and be prepared for possible handling fees or return costs.

After cancelling

Check billing and follow up

Monitor your bank and card statements for any unexpected charges after cancellation and save supporting documents for disputes.

If charges continue, contact Infinity customer support in writing and ask for written confirmation of cancellation and any refund decision.

Escalation and further help

If you cannot resolve billing or refund issues directly, consider seeking guidance from consumer protection bodies or legal advice in South Africa.

Keep all correspondence and documentation handy if you need to lodge a formal complaint or dispute a charge.

Address

Contact for cancellation details

No public postal cancellation address is listed. Contact Infinity to obtain the correct cancellation address and procedure.

Provide your account details and request the vendor's preferred written cancellation method and address.

Customer support contact

Phone: +27 (012) 140 0129

Email: [email protected]