Cancellation Infinity: Step-by-Step Guide

What is Infinity

Overview

Infinity is presented as a project management and membership offering that helps users organise tasks, projects and access certain club or warranty benefits. It is provided by a Singapore-registered entity according to public company listings.

Main features

Features cited in available pricing data include lifetime access for certain membership plans and extended warranty benefits for device-related membership tiers. Publicly available details are limited for other subscription features or web/app behaviours.

How to cancel Infinity

Possible cancellation routes

No official Singapore-specific cancellation procedure was found in public documentation. Common routes to try are account settings, customer support contact, app-store subscription management and postal notice to the company address.

Step-by-step guidance

• Check your Infinity account settings or profile page for a "Subscription", "Membership" or "Billing" section where you may be able to cancel directly.
• If you subscribed through an app store (Apple App Store / Google Play), manage and cancel the subscription via your app store account subscriptions page.
• Contact Infinity customer support by email or phone if those options are visible in your account or purchase receipt. Request written confirmation of cancellation.
• If direct contact fails, send a signed cancellation letter by post to the company address: 10 Anson Road, #12-08, International Plaza, Singapore 079903. Keep proof of posting and a copy of the letter.
• Keep screenshots, receipts and confirmation emails. Ask for a cancellation reference number when possible.

What happens when you cancel

Access after cancellation

Access outcomes depend on the plan type and how you purchased the service. For one-time lifetime plans, cancellation requests may not remove previously granted lifetime access unless terms state otherwise.

If you cancel a recurring subscription, typical behaviour is that access continues until the end of the paid period, but no explicit Infinity policy was publicly found for Singapore.

Data and renewals

Data retention and deletion policies were not published in the sources available. Requesting account data export or deletion directly from support is recommended when cancelling.

Ask support whether automatic renewals are turned off immediately and request confirmation in writing to avoid unexpected charges.

Will I get a refund?

Published refund policy

No published refund policy specific to Infinity in Singapore was found in the available public information. There is no clear 14-day or other automatic refund term identified for these offerings.

Exceptions and practical steps

• If you purchased via an app store, the app store's refund process (Apple or Google) may apply; check your app store receipts and request refunds there if eligible.
• If you believe there was a fault, misrepresentation or unfair trading, keep evidence and contact Infinity support and, if needed, seek advice from consumer protection channels.

Infinity plans and pricing

Summary table

The table below lists pricing items that were available in verified data for Singapore. No other app-store subscription pricing in SGD was found.

Your consumer rights in Singapore

Applicable laws

Consumer protections under Singapore law, such as the Consumer Protection (Fair Trading) Act (CPFTA), apply to purchases and trade practices in Singapore.

These laws address misrepresentation, unfair practices and certain statutory rights regarding goods and services.

Practical steps if rights are affected

• Keep all receipts, screenshots and correspondence as evidence.
• Raise the issue with the seller first and request remedies in writing.
• If unresolved, consider contacting the Consumers Association of Singapore (CASE) or seeking legal advice on next steps.

Customer experiences

Availability of public reviews

No public customer review data (positive or negative) was found in the verified sources for Infinity in Singapore. There were no verified user testimonials available in the provided data.

Practical interpretation

Absence of public reviews means you should retain proof of purchase and correspondence and proceed cautiously when relying on unverified claims about service or refund handling.

Request written confirmations for cancellations and any promised benefits to reduce future disputes.

Documentation checklist

What to gather before cancelling

• Purchase receipt or payment proof (card statement, invoice, app-store receipt).
• Account username/email and subscription ID (if shown in account settings).
• Any correspondence with support, including dates and names.
• Screenshots of subscription details and billing cycles.

What to keep after cancelling

• Written confirmation of cancellation (email or support ticket reference).
• Proof of postage if you sent a physical cancellation letter.
• Records of refund attempts or app-store refund requests.

Common mistakes

Assuming automatic refunds

Many users assume cancelling automatically triggers a refund; without a published refund policy, cancellation and refund are separate actions.

Always ask for explicit confirmation about refunds and keep that confirmation in writing.

Not checking purchase channel

Users sometimes try to cancel via a website when the subscription was bought through an app store, or vice versa. This can delay cancellation or refunds.

Identify whether your subscription is billed by the app store, by Infinity directly, or via a third party before proceeding.

Comparative recap

Side-by-side comparison

Key takeaway

Pricing data available is limited to a few membership and warranty plans. No general app-store subscription pricing or cancellation rules for Singapore were located in the verified sources.

After cancelling

Confirmations to expect

After cancelling, expect a written confirmation or cancellation reference. If you do not receive one, follow up and keep a record of your attempts.

Monitor your payment method for any unexpected recurring charges and report them promptly.

Useful link

Company listing and public company details can be found here: Infinity AsiaPacific SG Pte Ltd - company listing.

Address

Registered contact address

10 Anson Road, #12-08, International Plaza, Singapore 079903.

How to use the address

Send signed cancellation letters or certified mail to this address if you cannot obtain timely support responses online. Keep proof of posting and copies of all documents sent.