Cancellation 9Round: Easy Method

What is 9Round

Overview

9Round is a kickboxing-themed fitness program offering 30-minute, circuit-based workouts that combine cardio and strength training. It is delivered both in-studio at local franchised gyms and on-demand via an online app.

Offerings

Services include in-person studio memberships and an On Demand streaming plan called 9RoundNOW. The On Demand plan offers unlimited streaming workouts and nutrition tools.

How to cancel 9Round

Cancel 9RoundNOW (On Demand)

• Check your free trial: 9RoundNOW in South Africa has a 7-day free trial; cancel before the trial ends to avoid charges. On Demand membership info
• If you already paid, cancel through the app or subscription settings; your membership will continue until the end of the current billing period.

Cancel studio-based memberships (in person)

• Contact your local 9Round studio to request cancellation - franchised studios handle membership termination locally.
• Follow studio instructions for written notice or signed forms; keep proof of the cancellation request and any confirmation from the studio.

What happens when you cancel

Access after cancellation

If you cancel On Demand after payment, you will retain access until the end of your paid billing period. For studio plans, access typically continues until the end of the paid month or term.

Billing and account status

Cancelling stops future automated billing once the notice period and studio policies are satisfied. Memberships do not usually end immediately if they were already paid for the current period.

Will I get a refund?

General refund policy

• Payments for memberships are generally non-refundable; there are no refunds or credits for partially used periods. 9Round Terms of Service

Possible exceptions

• Some locations or managers may allow a limited window (reported examples: ~3 business days) to refund initiation fees, but this is not guaranteed and varies by location. Third-party refund summary
• Always request refunds in writing and ask for confirmation; keep receipts and timestamps of your requests.

9Round plans and pricing

On Demand pricing

The publicly listed On Demand plan (9RoundNOW) pricing is available in USD for online subscription.

Studio pricing

No official studio pricing in South African rand was published online; contact your local 9Round studio for exact ZAR rates.

Your consumer rights in South Africa

Key legal protections

Under the South African Consumer Protection Act, consumers are protected from unfair contract terms and must receive reasonable cancellation procedures.

How this applies to gym memberships

• Unreasonable future liability clauses are often unenforceable; cancellation fees must be reasonable and proportionate.
• You are entitled to fair processes - request written confirmation and keep evidence if you dispute charges.

Customer experiences

Positive feedback

Many members praise the effectiveness of the workouts and supportive trainers at individual locations.

Negative feedback

Common complaints include continued billing after cancellation, unclear subscription terms, billing errors, withheld refunds, and slow or unhelpful customer service.

Documentation checklist

Before you submit cancellation

• Your full name and membership ID (if provided by studio).
• Proof of payment (bank statement, receipt, or app confirmation).
• Date-stamped written cancellation request (email or signed form).

If you need to escalate

• Studio contact details and any written confirmation from the studio.
• Copies of the Terms of Service relevant to your membership. 9Round Terms of Service
• Record of follow-up communications and dates.

Common mistakes

Timing mistakes

Failing to cancel before the 7-day free trial ends leads to an automatic charge for On Demand subscriptions.

Similarly, cancelling after a billing date without checking the studio’s billing cycle can result in an additional full-period charge.

Documentation and expectation errors

Relying only on verbal cancellation requests or phone calls without written proof often causes disputes over whether cancellation was submitted.

Expecting pro-rata refunds for partial months is a common mistake; Terms of Service typically state no pro-rata refunds.

Comparative recap

Quick comparison

The table below summarizes key differences between On Demand and studio memberships to help you decide which path to follow for cancellation and disputes.

When to choose which

Use the On Demand cancellation flow for app subscriptions and contact your local studio for in-person memberships and disputes related to studio billing.

After cancelling

Next steps

Keep copies of your cancellation confirmation and monitor your bank or card for any continued charges for at least one full billing cycle.

If billing continues or you need help

• Review Terms of Service: 9Round Terms of Service
• On Demand membership details: 9RoundNOW membership (SA)
• If refund or dispute options are unclear, consider third-party summaries and next steps: JoinChargeback: 9Round refund summary

Address

Corporate address

9Round Franchising, LLC, Attn: General Counsel, 847 NE Main Street, Simpsonville, SC 29681, USA.

Local studio

For studio cancellations and local pricing, contact the specific 9Round South Africa location where you hold your membership.