Postclic premium unlimited: promotional offer at R 18,05 for 48h, then R 982,94 per month without commitment
Cancellation service #1 in South Africa
Cancellation Fiit: Easy Method
What is Fiit
Overview
Fiit is a subscription-based fitness platform that offers on-demand workouts, structured training plans, and instructor-led sessions accessible through a mobile app.
The service includes HIIT, strength, yoga and recovery classes designed for home and gym use, with progress tracking and trainer-led motivation.
Who uses Fiit
Fiit is used by people seeking guided home workouts, progressive plans and variety across fitness modalities.
It is available on iOS and Android and via accounts created on Fiit’s website for direct subscribers.
How to cancel Fiit
If you subscribed directly via Fiit’s website
- Open the Fiit mobile app and go to Profile → Settings (cog icon) → Membership → Manage/Manage Membership.
- Follow the on-screen prompts to cancel. Fiit recommends cancelling at least 72 hours before renewal to avoid being charged.
- For full instructions see the official guide: How do I cancel my subscription?
If you subscribed via Apple or Google Play
- Apple App Store: Cancel through your iPhone/iPad Settings → Apple ID → Subscriptions → Fiit. Cancel at least 24 hours before renewal.
- Google Play: Cancel through the Google Play Store app → Profile → Payments & Subscriptions → Subscriptions → Fiit → Cancel before the next renewal date.
- Purchases made through those platforms must be managed in the respective store; Fiit cannot cancel those on your behalf.
What happens when you cancel
Access after cancellation
If you cancel a subscription bought directly via Fiit’s website, you will retain access until the end of the current billing period.
For app-store subscriptions, access typically continues until the paid period ends according to the store’s subscription cycle.
Renewal and billing
Auto-renewal will be stopped after successful cancellation, but charges already processed will not be reversed automatically.
Always confirm you received a cancellation confirmation or screenshot showing the subscription status changed to cancelled.
Will I get a refund?
Website subscriptions (direct)
Fiit’s terms state a 14-day cancellation period after sign-up during which you can cancel without being charged for website-based subscriptions.
If you used the service during that period or after a free trial, the right to withdraw may be lost. See Fiit’s terms for details.
Official reference: Can I get a refund if I cancel my membership?
App-store purchases and exceptions
- For Apple, Google Play or Amazon payments, refunds are handled by those providers under their policies.
- Fiit recommends contacting the platform (Apple/Google/Amazon) directly to request refunds or dispute charges.
- Beyond the 14-day cancellation window or after a free trial ends, Fiit states subscriptions are generally non-refundable except where required by law.
Fiit plans and pricing
Pricing availability
Official, up-to-date pricing for Fiit plans was not available in the verified sources used for this guide.
If you need exact prices, check your app store, your account page, or Fiit’s website for current offers and promotions.
Contact for exact pricing
| Plan | 期間 | Price (ZAR) |
|---|---|---|
| Fiit Membership | Contact for pricing | Contact for pricing |
Your consumer rights in South Africa
Right to cancel and refunds
Although Fiit’s terms reference a 14-day cancellation/right of withdrawal for website purchases, South African consumer protections may differ.
If you believe you are entitled to a refund under local law, raise the issue with Fiit first and keep records of all communications and receipts.
Escalation and dispute options
- If you cannot resolve the issue with Fiit, consider contacting the National Consumer Commission or your bank to request a chargeback for unfair or unauthorised charges.
- For app-store purchases, also use Apple or Google’s refund/dispute mechanisms as those platforms control billing for in-app purchases.
Customer experiences
Positive feedback
Users praise Fiit for variety of workouts, motivating trainers and structured training plans.
Reviews highlight good technique instruction, enjoyable presentation and long-term satisfaction for some members. See user reviews for examples.
Negative feedback
Common complaints include difficulty cancelling, unexpected charges after cancellation attempts, and app instability (crashes or freezing).
Several reviewers report poor or slow customer service and lack of clear renewal reminders leading to surprise billing. See Trustpilot summaries for details: Fiit on Trustpilot
Documentation checklist
Before you contact support
- Account email and username used to register with Fiit.
- Receipt or payment confirmation showing the subscription charge and date.
- Screenshots of subscription settings showing current status and any cancellation attempts.
If you escalate a dispute
- Bank or card statement entries for the charge(s) in question.
- Correspondence with Fiit support and any cancellation confirmation messages.
- Order IDs, transaction IDs or subscription IDs from the app store or Fiit account page.
Common mistakes
Wrong cancellation route
A frequent error is attempting to cancel app-store subscriptions through Fiit’s website; Apple and Google require cancellations through their stores.
Always cancel using the same channel you used to subscribe (website vs Apple vs Google Play).
Waiting too close to renewal
Cancelling too close to the renewal time can result in an unintended charge due to processing windows - Fiit recommends at least 72 hours for direct subscriptions and 24 hours for Apple.
Failing to save a cancellation confirmation or screenshot also causes disputes later.
Comparative recap
Quick feature comparison
| Feature | Fiit (Website) | Fiit (Apple App Store) | Fiit (Google Play) |
|---|---|---|---|
| How to cancel | App: Profile → Settings → Membership → Manage | iPhone/iPad Settings → Apple ID → Subscriptions → Fiit | Google Play app → Profile → Payments & Subscriptions → Subscriptions → Fiit |
| Refund policy | 14-day cancellation period for website sign-ups; otherwise generally non-refundable | Refunds handled by Apple under their policy | Refunds handled by Google under their policy |
| Recommended notice | At least 72 hours before renewal | At least 24 hours before renewal | Before next renewal date |
After cancelling
Confirm and keep records
Keep a screenshot or email confirmation of your cancellation and the date your access will end.
Check your next bank/card statement to ensure no further charges are taken.
Where to find official help
- Fiit cancellation help: How do I cancel my subscription?
- Fiit refund/help article: Can I get a refund if I cancel my membership?
Address
Registered office
Fiit (headquarters address per available records): 14 East Bay Lane, The Press Centre, Queen Elizabeth Olympic Park, London, England, E15 2GW.
For written correspondence or formal notices, refer to Fiit’s Terms & Conditions or contact pages for the current postal address and contact details.
Similar cancellation services
Verify a sent letter
Already sent a letter? Enter its tracking number to see its proof of dispatch and certified timestamp.
Written by Pieter Khoza
Former postal advisor · 6 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 6 years to demystify legally binding mail for everyday users.