Cancellation Fiit: Easy Method

What is Fiit

Overview

Fiit is a subscription-based fitness platform offering guided live and on-demand workout classes, personalised plans and metrics for home training.

Where it is used

Users access Fiit via mobile apps (iOS and Android) or directly through Fiit accounts created on the web.

Core features

Fiit includes a library of classes (HIIT, strength, yoga), personalised programmes and performance tracking suitable for a range of fitness levels.

Subscription model

Access is based on a paid subscription that renews automatically unless cancelled through the original purchase channel.

How to cancel Fiit

Cancel via App Store (iOS)

• Open Settings on your iPhone or iPad.
• Tap your Apple ID at the top, then Subscriptions.
• Find Fiit in the list and select Cancel Subscription at least 24 hours before renewal.
• See Fiit’s help article for confirmation: Fiit cancellation help.

Cancel via Google Play (Android)

• Open the Google Play Store app on your device.
• Tap your profile > Payments & subscriptions > Subscriptions.
• Select Fiit, then Cancel before the next renewal date to avoid the next payment.
• Refer to Fiit guidance: Fiit cancellation help.

Cancel via Web / Direct Fiit subscription

• Sign in to the Fiit app on your device or the web with the account you used to subscribe.
• Go to Profile > Settings (cog) > Membership > Manage Membership > Cancel.
• Cancel at least 72 hours before renewal to avoid being charged for the next period.
• Fiit notes access continues until the end of the paid period after cancellation. See terms: Fiit Terms & Conditions.

Important note on third-party subscriptions

• If you subscribed through Apple, Google or a corporate partner, you must cancel with that third party; Fiit cannot cancel these on your behalf.
• Contact the platform (Apple/Google) for refunds or account management where applicable.

What happens when you cancel

Access after cancellation

When you cancel a direct web subscription, your access continues until the end of the current paid period.

For App Store or Google Play subscriptions, access generally continues until the paid period ends under the platform’s renewal rules.

Renewal and billing

Cancelling stops future automatic renewals; it does not usually refund the current period unless an eligible refund applies.

Make sure to cancel before the stated deadlines (24 hours for Apple, before next renewal for Google Play, 72 hours for web as recommended) to avoid the next charge.

Account and data

Your Fiit account and workout history generally remain available for your use while your subscription is active.

After subscription expiry, account data retention follows Fiit’s terms and privacy policies; check the Terms & Conditions for details: Fiit Terms & Conditions.

Will I get a refund?

Web (direct) subscription refunds

Web subscribers have a 14-day Cancellation Period from sign-up to change their mind and receive a refund unless they have started using the service during that period.

If you cancel within this period and have not used the service in a way that voids the right, a refund may be issued. See: Fiit Terms & Conditions.

After the cancellation period or free trial

Outside the 14-day Cancellation Period or after a free trial ends, Fiit’s policy states subscriptions are non-refundable unless required by law.

This means most renewals and completed billing periods are not refunded under Fiit’s standard policy.

App Store and Google Play refunds

• Purchases made via Apple or Google are subject to their refund processes and rules.
• Fiit does not control refunds for those purchases; contact Apple or Google to request refunds under their policies.

Refund timing

If a refund is approved by Fiit (web subscriptions), allow approximately 5 - 7 days for processing and for funds to be returned via the original payment method.

Fiit plans and pricing

Overview of available plans

The following pricing estimates are provided for Singapore Dollars (SGD) based on available regional conversions and are indicative only.

Exact amounts shown on purchase pages or app stores may vary due to regional pricing and rounding.

Your consumer rights in Singapore

Fiit’s stated rights and cooling-off

Fiit provides a 14-day Cancellation Period for web subscribers as described in its Terms & Conditions.

This period allows web customers to cancel and obtain a refund under the conditions stated by Fiit.

Local protections and advice

Singapore consumers may also have rights under local consumer protection laws and regulations.

If you believe your statutory rights are engaged (for example, unfair practices or unclear terms), consider contacting local consumer advice channels for guidance.

Third-party platform purchases

For purchases made through Apple or Google, platform terms and consumer protections from those providers will apply.

Fiit cannot process refunds or cancellations for app-store purchases; you must contact the platform directly.

Customer experiences

Positive feedback

Many users praise Fiit for a wide variety of classes, user-friendly app features and helpful training plans.

Positive reviews highlight class variety and helpful metrics for progress tracking.

Negative feedback

Some users report issues with unexpected charges, difficulty cancelling during free trials, and delays in refunds or support responses.

Other complaints mention app crashes and cancellation not fully processing, sometimes requiring further steps.

Practical takeaway

Keep clear proof of cancellation (receipt or screenshots) and monitor billing statements after cancelling to confirm the process completed correctly.

If you encounter problems, escalate to the platform (Apple/Google) or Fiit support using documented evidence.

Documentation checklist

What to keep before and after cancelling

• Subscription method (App Store, Google Play, or direct web)
• Order or receipt email showing purchase date and plan
• Account email used for Fiit sign-in
• Screenshot of cancellation confirmation or the cancellation screen
• Dates: subscription start, trial end, and renewal date

If you need to escalate

• Record communication with Fiit support (emails, chat transcripts)
• Save bank or card statements showing the charge you are disputing
• Gather platform receipts from Apple/Google if subscribed through those stores

Common mistakes

Cancelling in the wrong place

Many users cancel inside the Fiit app but actually subscribed via Apple or Google; that does not stop platform billing.

Always cancel through the same store used to purchase the subscription to avoid continued charges.

Missing the deadline

Waiting until the renewal date or too close to it (less than the recommended 24 - 72 hours) can result in being charged for the next period.

Set reminders a few days before renewal and confirm you receive a cancellation confirmation.

Assuming cancellation equals refund

Cancellation stops future renewals but does not automatically guarantee refunds for the current period outside Fiit’s stated Cancellation Period.

If you need a refund, prepare documentation and contact the appropriate party (Fiit for web, Apple/Google for app purchases).

Comparative recap

Quick comparison of cancellation routes

This table summarises the main differences in cancellation method, refund handling and recommended deadlines.

After cancelling

Confirm and monitor

Save your cancellation confirmation and monitor your bank or card statement to ensure no further renewals occur.

If a charge appears after cancellation, gather documentation and contact the relevant party promptly.

Helpful official links

• Fiit cancellation help: https://help.fiit.tv/en/articles/1835731-how-do-i-cancel-my-subscription
• Fiit Terms & Conditions: https://fiit.tv/terms-and-conditions

Next steps if problems persist

If Fiit or a platform does not resolve billing or refund issues, escalate with your card issuer or local consumer advice services, providing the documentation checklist items above.

Address

Fiit corporate address

Fiit Limited, 86 - 90 Paul Street, London, EC2A 4NE, United Kingdom.

Support contact

For account-specific help and cancellation questions, use the Fiit help centre: Fiit cancellation help.