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Cancel PURE
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Pure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Pure: Easy Method
What is Pure
Quick description
Pure is a subscription-based fitness app offering on-demand workouts and nutrition plans for different fitness levels. It provides a library of classes such as strength and cardio and personalized program options.
How it is delivered
Pure subscriptions can be purchased via the app stores (Google Play or Apple App Store) or directly on the Pure website. Access and billing depend on the purchase channel used.
How to cancel Pure
Cancel on Android (Google Play)
- Open the Google Play Store app on your Android device.
- Go to Account → Payments & Subscriptions → Subscriptions.
- Select the PURE subscription and choose "Cancel subscription".
- Note: Deleting the app or your Pure account does not cancel a Play Store subscription.
- More details: Pure - Google account & subscriptions.
Cancel on iOS (App Store)
- Open the App Store and tap your profile icon, then Subscriptions.
- Find the PURE subscription and tap "Cancel Subscription".
- Deleting the app or your Pure account does not stop App Store billing; you must cancel in the App Store.
- Reference: App Store subscription management (see guidance at the third‑party summary): Cancel Pure via App Store.
Cancel on the Web
- Sign in on the Pure website and open Settings → My Account / ID screen.
- Cancel your active subscription from the account settings, then optionally delete your account.
- Website subscription cancellation guidance: Pure - Terms & account settings.
What happens when you cancel
Access after cancellation
When you cancel, you typically keep access until the end of your paid billing period. Access does not usually end immediately unless stated otherwise.
Check your cancellation confirmation and the date your next charge would have occurred to confirm remaining access.
Automatic renewal and charges
Cancelling prevents future automatic renewals but does not automatically trigger refunds unless a policy or law applies. Keep a copy of the cancellation confirmation to avoid future disputes.
Remember: deleting the app or account does not stop recurring charges; you must cancel via the store or website.
Will I get a refund?
Pure’s stated refund policy
Pure states that subscriptions purchased via the website are final and non-refundable, except where required by applicable consumer law.
Virtual goods and in‑app purchases are treated as non‑refundable once performance has begun.
Exceptions and limits
- EU / EEA / UK users: may qualify for a full refund within 14 days of website purchase under applicable consumer laws (e.g., Directive 2011/83/EU or local regulations).
- Virtual goods (in‑app purchases) are non‑refundable in most cases, including after service performance has begun.
- Reference: Pure refund rules: Pure - Refund policy.
Pure plans and pricing
Current pricing availability
No reliable public pricing details were found in the verified sources for South Africa at the time of writing.
Contact Pure support or check the store listing for up‑to‑date local pricing and promotions.
How to get exact pricing
- Open the app store listing (Google Play / App Store) for localized prices.
- Or sign in on the Pure website to see subscription offers for your region.
| Plan | Price | 期間 | Notes |
|---|---|---|---|
| Basic / Standard | Contact for pricing | N/A | Local store or website lists exact amounts |
| Premium / Annual | Contact for pricing | N/A | Offers and discounts vary by region |
Your consumer rights in South Africa
Relevant law
South Africa’s Consumer Protection Act provides various consumer rights, including protections around unfair practices and certain cancellation rights.
However, the Act does not always guarantee a refund for purely digital subscriptions unless specific conditions are met.
Practical implications for Pure users
- Pure’s published policy states website subscriptions are non‑refundable except where law requires otherwise.
- If you believe a refund is due under South African law, gather purchase proof and contact Pure support for resolution.
- Always cancel subscriptions directly in the store or website to stop future charges.
Customer experiences
Positive reports
Some users report high engagement and successful outcomes, indicating the app can work well for certain people and contexts.
Positive experiences often mention fast matches or long‑term relationships resulting from app use.
Negative reports
Other users report issues such as immediate bans after signup, unclear support responses, perceived fake profiles, and poor value for money.
Complaints also include difficulty obtaining refunds and feeling pressured to make additional purchases after subscribing.
Documentation checklist
Essential documents to keep
- Purchase receipt or order confirmation (store or website).
- Account email/ID and the username used on the Pure app.
- Payment method details and billing statements showing charges.
Optional but helpful items
- Screenshots of subscription settings and any cancellation confirmation.
- Correspondence with Pure support and timestamps.
- App store subscription page screenshot showing active subscription.
Common mistakes
Assuming deleting the app cancels billing
Many users mistakenly delete the app and expect billing to stop. Deleting the app does not cancel a subscription with Google Play or the App Store.
Always cancel via the store or web account to stop charges and keep confirmation.
Missing proof of purchase or cancellation
Failing to save receipts, screenshots, or confirmation emails reduces chances of a successful dispute or refund request.
Also avoid waiting too long to raise billing disputes; act promptly after spotting an unexpected charge.
Comparative recap
At‑a‑glance summary
The table below compares cancellation method, refund likelihood, and a period column for quick reference across platforms.
How to use this table
Use it to check where you must cancel (store vs web) and what to expect about refunds based on Pure’s policies and common experience.
| Platform | Cancellation method | Refund likelihood | 期間 |
|---|---|---|---|
| Android (Google Play) | Cancel in Google Play → Subscriptions | Unlikely unless required by law; check store policy | N/A |
| iOS (App Store) | Cancel in App Store → Subscriptions | Unlikely unless required by law; check Apple policy | N/A |
| Web (Pure website) | Cancel via Settings → My Account / ID screen | Website purchases generally non‑refundable except where law requires (EU/EEA/UK) | N/A |
After cancelling
Confirm and save records
After cancelling, keep the cancellation confirmation email or screenshot until you have verified no further charges appear.
If you continue to be billed after cancellation, contact your payment provider and Pure support with your documentation.
Helpful links
- Pure - Google account & subscriptions
- Pure - Refund policy
- Pure - Terms & account settings
- Guidance on cancelling Pure via App Store
Address
Support contact
For cancellation help or account questions, contact Pure support by email: [email protected].
Include your account ID, proof of purchase, and a clear request (cancel subscription / request refund) to speed up handling.
Physical address
No physical support address was found in the verified sources; use the support email for all enquiries.
If you require a formal escalation, request contact details from support and keep written records of all exchanges.