Cancellation Trainerize: Easy Method

What is Trainerize

Overview

Trainerize is a fitness coaching platform that connects trainers and clients through workout plans, progress tracking and messaging.

It is offered by TSR Gym Technik Ltd and used by individual trainers and fitness businesses worldwide.

How it is used

Trainers create programs and bill clients; clients receive workouts and log progress via the app or web.

Trainerize’s billing relationships can be direct (trainer charges clients) or via a Trainerize subscription for coaches.

How to cancel Trainerize

If you are the account owner via web

• Log in to Trainerize on the web.
• Go to Settings > Billing.
• Click "Cancel auto‑renew" to stop future charges.
• See the official guide: Trainerize cancellation (web).

If you subscribed via Apple App Store or Google Play

• Trainerize does not process in‑app cancellations; manage subscriptions through the Apple App Store or Google Play Store.
• Open your device store subscriptions and cancel there to stop recurring charges.
• Guidance for store cancellations: Cancel via App Store or Google Play.

If you are a client of a trainer or business

• Cancel directly with your trainer or the business that billed you; Trainerize does not manage client-side program cancellations.
• If the trainer is unresponsive, you may remove your card details in the web app or contact your bank for dispute options.
• See client-specific guidance: Client cancellation information.

What happens when you cancel

Access and service period

When you cancel auto‑renew as the account owner, the account stays active until the end of the current billing cycle.

After the billing period ends the account automatically downgrades to the Free plan.

Data and account status

Your account data typically remains in the system after downgrade; trainer dashboards or business settings control retention policies.

Export any important client or program data before cancelling if you need offline records.

Will I get a refund?

Trainerize refund policy

Trainerize’s general policy is no refunds or credits for partial months or unused periods, except in limited cases.

Allowed exceptions include Trainerize terminating service for convenience with notice or valid cancellations for cause with supporting evidence.

Trainer-issued and Academy refunds

• Trainers can issue full or partial refunds from the Dashboard (Invoices) or via Stripe; refunds may be pending if funds are unavailable.
• Academy (courses) refunds are allowed only within 48 hours of starting and if less than 50% complete.
• Official refund references: Trainerize legal & refund policy, Refund a paid invoice, Academy refund rules.

Trainerize plans and pricing

Official Trainerize pricing (USD)

Trainerize publishes business plans in USD rather than ZAR; your payment gateway will convert charges to ZAR at its rate.

Below are example plan tiers commonly cited; contact Trainerize sales for current regional rates.

Notes on pricing

Trainerize does not publicly list ZAR prices; the USD amounts above are illustrative and may change.

If you pay a trainer directly, their coaching fee is set by the trainer and not by Trainerize.

Your consumer rights in South Africa

Contracts and local law

Trainerize’s terms state subscriptions are non‑refundable except where required by law or in limited cases.

These contractual terms do not override South African consumer protection statutes where they apply.

Relevant South African legislation

• Consult the Consumer Protection Act and the Electronic Communications and Transactions Act for possible rights on digital services.
• If you believe local consumer law entitles you to a refund or cooling‑off right, seek advice from a South African consumer protection body or legal advisor.

Customer experiences

Positive feedback

Many users praise Trainerize for ease of use, intuitive workout data and efficiency for coaches.

South African reviews on Capterra show strong average ratings and positive comments about coaching workflows.

Negative feedback

Common complaints include billing problems, difficulty cancelling and occasional unresponsive support.

Other users report bugs, feature gaps and frustrations after product changes.

See user feedback examples: Trustpilot reviews, Capterra South Africa.

Documentation checklist

What to collect before cancelling

• Account email and username screenshots.
• Latest invoices or receipts showing billing dates and amounts.
• Screenshots of subscription settings and cancellation attempts.

When to contact support or your bank

• If the trainer or business is unresponsive, document your messages and dates.
• If you were charged after cancelling, keep transaction records and contact your payment provider if needed.

Common mistakes

Trying to cancel in the wrong place

Many users try to cancel inside the mobile app when the subscription was set up via the App Store or Google Play.

Always check which payment platform billed you before cancelling.

Assuming immediate refunds

Assuming Trainerize will refund unused time is a frequent error; the published policy is no refunds for partial periods in most cases.

If a refund is needed, request it promptly and provide documentation to support your case.

Comparative recap

Quick comparison

The table below summarizes cancellation, refunds and who controls billing for different common scenarios.

After cancelling

Immediate steps

• Save invoices and export any important training data before the downgrade or account closure.
• Confirm cancellation in the Billing section and keep screenshots or confirmation emails.

Where to get help

• Trainerize cancellation help: How do I cancel my subscription?
• Client cancellation guidance: Client of Trainer: How do I cancel?
• Refund and invoice support: Refund a paid invoice

Address

Corporate address

TSR Gym Technik Ltd (Trainerize)

#305 1250 Homer St, Vancouver, British Columbia V6B 1C6, Canada

Legal & contact pages

For legal terms and official policies, see: Trainerize legal.