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Cancellation Trainmore: Easy Method
What is Trainmore
Overview
Trainmore is a subscription-based gym and fitness network that offers access to studio locations, classes and add-on services via a mobile app and membership contracts.
The service is managed through the TrainMore app and online support centre for bookings, cancellations and account data.
How Trainmore works
Members sign up for a contract, use the app to book classes and personal training, and manage their membership settings digitally.
Support articles and terms explain the rules for cancelling, refunds for digital content and special early-termination conditions.
How to cancel Trainmore
Cancel a standard membership (app)
- Open the TrainMore app and go to Studio → Self‑Service → Contract Data → Cancel Contract.
- If you are out of contract, you must give one month’s notice; if still within your initial contract, cancellation takes effect at the contract end date.
- You will receive confirmation of the cancellation request by email after submitting it in the app.
- Official: How to cancel via the app
Cooling-off, fee adjustments and special cases
- Within a 14‑day cooling-off period after sign-up you may cancel without fee only if you have made 0 - 1 visits; 2 - 3 visits may incur day‑pass fees; 4+ visits may trigger a flex membership fee.
- If membership fees are raised above CPI you may request early cancellation while in contract, but that right expires on 28 December 2025; use reason “Price Indexation January 2026” in the app or the early cancellation form.
- Official: Cooling-off cancellation
- Official: Fee adjustment and early cancellation
What happens when you cancel
Access and end date
If you cancel while in contract, the membership normally remains active until the contract end date unless you qualify and are approved for early termination.
If you cancel after the contract ends (out of contract) a one‑month notice period usually applies from the date you submit cancellation in the app.
Data, confirmation and receipts
TrainMore sends an email confirmation when you submit a cancellation via the app; keep that email as your record.
Booking history, receipts and any membership-related documentation should be retained for disputes or refund claims.
Will I get a refund?
Digital content purchases (in-app)
For in-app digital content purchases TrainMore provides a 14‑day cooling-off right if you have not accessed the content yet.
Once you access the content, the refund window reduces to 7 days from first access. Refunds are returned to the original payment method depending on the platform.
Official: Terms and conditions (refunds for digital content)
Other refund situations and exceptions
- No refunds after the above periods except in limited cases such as content disablement for legal/policy reasons or suspected fraud; refunds in those cases are at TrainMore’s discretion.
- Promotional discounts may need to be repaid if you are granted early cancellation for reasons like medical relocation; ask support for specifics when submitting documents.
Trainmore plans and pricing
Pricing availability
No official TrainMore pricing in South African Rand (ZAR) was found for 2024/2025.
Official pricing is published in EUR for European locations and there is no evidence of ZAR plans or local South African pricing.
Contact for pricing
| Plan | Price (ZAR) | Notes |
|---|---|---|
| Contact for pricing | Contact for pricing | Official pricing is in EUR and applies to European locations; no ZAR plans found |
Your consumer rights in South Africa
Practical guidance
If you are in South Africa, consider that local consumer protection rules may affect your cancellation and refund options.
Keep records of contracts, confirmation emails and receipts to support any dispute or complaint with local authorities or payment providers.
How to get help locally
- Contact your payment provider or bank if you are charged after cancellation and cannot resolve it with TrainMore directly.
- Consider contacting a South African consumer protection office or ombudsman for advice if you believe your statutory rights have been breached.
Customer experiences
Positive feedback
Some members praise TrainMore’s facilities, cleanliness and staff, noting good equipment and helpful coaches in reviews.
Positive comments often reference modern gyms and friendly personnel at certain locations.
Negative feedback
Many complaints focus on customer service challenges: difficulty reaching support, slow responses and problems with cancellations or unexpected charges.
Multiple users report frustration over perceived inflexible contracts and being charged after attempting to cancel.
Documentation checklist
Essential documents to prepare
- Copy of your membership contract or screenshots of contract data from the app.
- Email confirmation of any cancellation attempts or support correspondence.
- Receipts or bank statements showing membership payments.
Documents for early cancellation requests
- Medical early-termination: medical certificate or supporting documentation as required by TrainMore.
- Relocation: proof of relocation address and any other requested evidence when applying for early termination.
- Use the early cancellation form when specified and attach all supporting documents.
Common mistakes
Assuming automatic cancellation
Do not assume an email or verbal request will cancel your membership - use the app cancellation flow so you receive written confirmation.
Failure to use the app flow is a frequent cause of ongoing charges after a member believes they cancelled.
Missing notice periods and conditions
Ignoring notice periods (one month out of contract or contract end date if still in term) often results in extra billing.
Also beware of cooling-off rules: cancelling after visits in the 14‑day window can trigger fees - check the visit counts before cancelling.
Comparative recap
Quick comparison of cancellation methods
| Feature | Cancel via app | Notice period |
|---|---|---|
| Standard membership | Studio → Self‑Service → Contract Data → Cancel Contract | One month if out of contract; otherwise at contract end date |
| 14‑day cooling-off | Cancel in app; rules depend on number of visits | No fee if 0 - 1 visits; fees apply for more visits |
| Fee increase (above CPI) | Request early cancellation via app or form (select "Price Indexation January 2026") | Right available until 28 Dec 2025 (expires after that) |
| Personal training add-on | Cancel the module in Contract Data → Cancel add-on module | Specify end date; follow app steps |
After cancelling
Withdrawing a cancellation
If you change your mind after initiating cancellation you can withdraw the request in the app by selecting the cancelled active membership and tapping Withdraw Cancellation.
Official: How to withdraw a cancellation request
Bookings and sessions
- Class bookings can be cancelled via the app up to 12 hours before the start time.
- Booked personal training sessions: cancel in the app; cancellations less than 24 hours before session time usually incur credit deduction. Independent trainer sessions must be managed directly with the trainer.
- Official: Cancel a class booking
- Official: Cancel a booked PT session
Address
Official correspondence address
Trainmore B.V., Postbus 7035, 2701 AA Zoetermeer, The Netherlands.
Note: This is the registered postal (correspondence) address. The Amsterdam office is the registered HQ but may not accept postal cancellations.
Support and official links
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Written by Refilwe Mokoena
eIDAS legal expert · 5 years experience
Lawyer specialized in digital trust services and the eIDAS regulation, I have been helping individuals and businesses send legally binding certified mail for 5 years.