Cancellation Trainerize: Easy Method

What is Trainerize

Overview

Trainerize is a fitness platform that connects clients with personal trainers and gyms for custom workout plans, tracking, and communication.

The app provides workout libraries, progress monitoring, messaging and program management tools for trainers and clients.

Main uses

Trainers use Trainerize to deliver programs, schedule sessions and bill clients (when they choose to).

Clients use the app to follow workouts, log progress and communicate with their coach.

How to cancel Trainerize

Cancel from the web (account owner)

• Log into your Trainerize web account.
• Go to Settings > Billing, then click “Cancel auto‑renew”.
• Your plan will downgrade to the free plan at the end of the billing cycle; you remain liable for charges up to cancellation.

Cancel via App Store or Google Play

• If you subscribed through Apple (iOS), manage cancellations and refunds through your Apple ID subscription settings; Apple handles refunds.
• If you subscribed through Google Play (Android), manage the subscription in your Google Play account; Google handles cancellations and refunds.

Clients of a trainer or gym

• If you are an end‑user on a trainer/business plan, contact your trainer or the business directly to cancel your training program or membership.
• Trainerize (the platform) does not manage billing on behalf of trainers unless the trainer uses Trainerize Payments or similar - always confirm with your trainer.

What happens when you cancel

Access after cancellation

When you cancel auto‑renew, your paid plan remains active until the end of the current billing cycle.

At the end of that period your account downgrades to the free plan and you lose access to paid features.

Data and account status

Your account data typically remains accessible under the free plan unless you or your trainer delete it.

If you need a copy of records, export or save receipts, workout logs and messages before the end of your billing period.

Will I get a refund?

Trainerize refund policy

Trainerize does not provide refunds or credits for partial months or unused subscription time when cancellation is for convenience.

This means no pro‑rata refund for remaining days in the billing cycle if you cancel voluntarily.

Exceptions and pro‑rata refunds

• If Trainerize suspends service for reasons not caused by user breach, they will refund pro‑rata for the unused portion of the current subscription period.
• Purchases made via Apple or Google are subject to Apple’s or Google’s refund policies; Trainerize does not issue refunds for app store purchases.

Trainerize plans and pricing

Where to check current pricing

Trainerize pricing and plan details change over time, so always check the official pricing page before subscribing.

For official plan and pricing information see the Trainerize pricing page:

Trainerize Pricing

Notes on add‑ons and billed features

Many trainers and businesses use paid add‑ons or third‑party integrations that can increase total cost.

Confirm with your trainer which features are included in your plan and which are billed separately.

Your consumer rights in Singapore

Cooling‑off and statutory rights

Under Singapore’s Consumer Protection (Fair Trading) Act (CPFTA), the 5 business‑day cooling‑off period applies to some direct sales (for example, unsolicited home visits).

Digital subscriptions such as Trainerize are generally not covered by a statutory cooling‑off right in Singapore.

Cancellations, refunds and recourse

• Trainerize’s terms state no refunds or credits for unused subscription periods unless required by applicable law.
• If you believe misrepresentation or unfair practice occurred, you may consider filing a complaint with CASE (Consumers Association of Singapore).

Customer experiences

Positive feedback

Users praise Trainerize for easy client‑program management, built‑in exercise videos and an intuitive interface.

Many reviewers note effective client tracking and helpful customer support as strong points.

Negative feedback

Common complaints include buggy behaviour, app crashes, scheduling issues and occasional data glitches that affect client access.

Users also report frustration with paid add‑ons, upselling and slow resolution of feature requests or bugs.

Documentation checklist

Before you cancel

• Account email and username used for Trainerize.
• Payment receipts or transaction IDs for the subscription period.
• Trainer or business contact details (email or phone).

At time of cancellation

• Screenshot of the cancellation confirmation or the Settings > Billing page showing “Cancel auto‑renew”.
• App store purchase receipt (Apple or Google) if you subscribed via mobile store.

Common mistakes

Assuming Trainerize handles trainer billing

Many users assume Trainerize directly cancels or refunds trainer‑issued subscriptions; in practice trainers or businesses control client billing.

Always confirm cancellation and refund policies with your trainer before relying on the platform to resolve billing issues.

Missing the billing cutoff or proof

Waiting until after the billing date to cancel can incur another billing cycle; cancel early to avoid unintended renewals.

Not saving receipts or screenshots makes disputes harder to resolve - keep proof of subscription dates and cancellation confirmations.

Comparative recap

Quick comparison

After cancelling

What to check immediately

Save receipts, export any needed workout logs and confirm the cancellation date in your account settings.

If you were billed through a trainer, confirm with them that your billing has stopped.

Helpful links and next steps

Check official Trainerize pricing and plan details here:

Trainerize Pricing

For app store refunds, contact Apple Support or Google Play support directly through your device or account.

Address

Local contact (example partner)

PURE Fitness Singapore - Asia Square Tower 1 location (for local partnership context).

Postal address

Level 6, Asia Square Tower 1, 8 Marina View, Singapore 018960