Cancellation Trainmore: Easy Method

What is Trainmore

Overview

Trainmore is a fitness platform and membership service that offers access to gyms, classes and personal training through an app-driven model.

It combines flexible access options with memberships that are managed and cancelled through the Trainmore app and online help centre.

Key features

The service provides app-based booking and membership management, class and PT bookings, and digital content purchases.

Membership rules, cancellation processes and refund terms are set out in Trainmore’s support pages and Terms & Conditions.

How to cancel Trainmore

Cancel membership via app (standard route)

• Open the Trainmore app and go to Studio → Self‑service → Contract Data → Cancel Contract.
• Proceed to Cancellation → select your membership end date → confirm. A confirmation is sent by email or is visible in Messages.
• Follow the in‑app prompts until you receive the confirmation notice.
• Source: How to cancel via the app.

Early cancellation and exceptions

• Early Cancellation is available for medical reasons or permanent relocation - submit the Early Cancellation Request form with supporting documentation.
• If the membership fee increases (reason: "Price Indexation January 2026") above CPI while under contract, you may request early cancellation; this right expired after 28 December 2025 unless already exercised.
• Source: Early cancellation rules and fee adjustment info.

What happens when you cancel

Access and end date

If you cancel while out of contract, a one‑month notice applies and your membership will end on the date you select in the app.

If you cancel within a fixed contract, cancellation is generally effective only at the contract end date unless an approved early cancellation applies.

Confirmation and records

Cancellation confirmation is sent by email and is visible in the app Messages area. Keep that message as proof of cancellation.

Retain any related receipts or screenshots in case of billing disputes after the chosen end date.

Will I get a refund?

Digital content purchases

Digital content has a cooling‑off period: 14 days if the content has not been accessed.

If you start accessing digital content, the refund window reduces to 7 days from first access. See Trainmore Terms & Conditions for details.

Source: Terms & Conditions.

Payment refunds and limitations

• Refunds are credited to the original payment method and may be subject to payment provider/platform constraints.
• No refund is available after the applicable period (14 or 7 days), except where content is disabled for legal/policy reasons or in cases of suspected/confirmed fraud (Trainmore’s discretion).

Trainmore plans and pricing

Where to check prices

Trainmore does not publish standard SGD prices in the sources used here. Official pricing may vary by country and club.

To obtain exact Singapore rates, check the Trainmore app, contact your local club, or ask Trainmore customer support directly.

Note on availability

Because pricing and plan options can change, do not rely on third‑party sites for current SGD rates.

Always confirm price, contract length and any promotional terms before subscribing.

Your consumer rights in Singapore

Cooling‑off and digital goods

Trainmore’s stated cooling‑off rules for digital content (14 days, or 7 days after access) mirror common digital goods practices in many jurisdictions.

For digital purchases, act quickly if you need a refund - time limits are strict.

Local consumer protections

Under Singapore law (for example, the Consumer Protection (Fair Trading) Act), consumers are entitled to fair trading and clear contract terms.

If you believe Trainmore’s practices breach consumer fairness or you face billing problems, consider contacting Singapore consumer authorities or seeking independent advice.

Customer experiences

Positive feedback

Some users report clean, well‑equipped facilities and helpful trainers or staff when they are able to contact support.

Other reviewers praise quick and efficient help once contact with staff is made.

Common complaints

Frequent negative reports include difficulty reaching customer service, slow or no replies, and problems completing cancellations.

Users also report billing issues, perceived hidden fees, and needing to repay promotional discounts on early cancellation.

Documentation checklist

Required items for early cancellation

• Completed Early Cancellation Request form (use Trainmore support form where provided).
• Supporting documentation: medical letter, proof of permanent relocation (rental agreement, new address), or similar evidence.
• Any communication screenshots or confirmation emails from the app showing cancellation attempts.

Other useful documents

• Copy of your membership contract or contract end date from the app (Contract Data section).
• Payment receipts and records of promotional discounts (note: promotional discounts may need to be repaid on early cancellation).
• Relevant pages: Early cancellation and How to cancel via the app.

Common mistakes

Canceling without setting an end date

Some members assume cancellation is immediate. If you cancel without choosing the proper membership end date, charges may continue until the end date selected or contract expiry.

Missing required evidence for early cancellation

Submitting an early cancellation request without adequate documentation (medical letter, proof of relocation) usually leads to rejection and continued billing.

Also note promotional discounts commonly need to be repaid on approved early cancellations.

Comparative recap

Quick comparison of common actions

After cancelling

What to check

After you cancel, verify you received an email confirmation and that the cancellation appears in Messages in the app.

Monitor your payment method for any unexpected charges during the notice period and keep all records.

Useful links

• How to cancel via the app
• Early cancellation rules and required documents
• Fee adjustment / price indexation
• Trainmore Terms & Conditions

Address

Physical address

Trainmore (or related office contact listed in provided data): 500 Yale Ave N, Seattle, Washington, 98109 US.

This address is provided from the available dataset; local club addresses and Singapore contact points are available in the app or via the local club.

How to contact

Use the Trainmore app for contract management, booking changes and to submit forms.

Keep copies of any in‑app messages, emails and receipts for future reference.