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Cancel ASTRAL COACH
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Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Astral Coach service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Astral Coach: Easy Method
What is Astral Coach
Service overview
Astral Coach is a subscription-based health and wellness service that offers personalized coaching focused on mental and spiritual growth through guided sessions and resources.
How it operates
The service uses recurring billing for premium features such as AI-based predictions and dream interpretation. Subscriptions can be managed through platform stores or via Astral Coach account tools.
How to cancel Astral Coach
Cancel through the App Store (iOS)
- Open your Apple ID / App Store account settings on your device.
- Find the Astral Coach subscription and select "Cancel Subscription".
- Cancel at least 24 hours before the end of the billing period to avoid automatic renewal.
- Reference: Astral Coach terms.
Cancel through Google Play (Android)
- Open your Google Play account and go to Subscriptions to cancel the Astral Coach subscription.
- Note: Google Play steps are not explicitly detailed in Astral Coach documentation; follow standard Play Store subscription cancellation if you used Play to subscribe.
Cancel via the Astral Coach website (direct)
- Log into your account on the Astral Coach website.
- Go to "Manage Subscriptions" and follow the cancellation option listed there.
- Deleting the app or stopping emails does not cancel a paid subscription.
- Reference: cancellation and refund guidance noted in Astral Coach purchase policy (purchase/cancellation policy).
Cancel by contacting support
- Submit a cancellation request using the website contact form or the official support email address: support@astralcoach.desk360.com.
- Alternative guidance for contacting support is available in third-party how-to notes: How to cancel - thecyberarc.
What happens when you cancel
Access after cancellation
When you cancel, you typically retain access to paid features until the end of the current billing period already paid for.
Future recurring charges should stop after cancellation if the process completed successfully.
Data and account retention
Your account data and profile usually remain intact unless you request deletion through support or account settings.
Deleting the mobile app does not automatically remove your account or stop billing.
Confirmation and records
Keep confirmation emails or screenshots of cancellation steps and any support replies as proof in case of disputed charges.
Allow a few business days for billing cycles or platform processing to reflect the cancellation.
Will I get a refund?
Standard refund policy
Astral Coach states no refunds are provided for the current subscription period once charged; cancellation prevents future charges but does not automatically refund already-paid fees.
Reference: Astral Coach cancellation and refund policy (purchase/cancellation policy).
Exceptions and discretionary refunds
- Refunds may be considered at Astral Coach’s discretion in rare or exceptional cases, particularly for web subscriptions.
- If you believe you were misled by a trial or billing practice, keep records and contact support to request a review.
If you are still charged after cancelling
If charges continue after a confirmed cancellation, contact support immediately and provide proof of cancellation.
If platform billing (App Store or Google Play) was used, check those stores’ refund procedures as well.
Astral Coach plans and pricing
Overview of known prices
Pricing details available publicly are incomplete. The following rows reflect verified price points reported for specific features or tiers.
Notes on validity
Plan names and billing periods are not clearly specified in public listings, and multiple entries for similar tiers appear at varying price points.
Contact support for exact current pricing and billing period confirmation.
| Plan | Price (ZAR) | Period (期間) | Features |
|---|---|---|---|
| Astral Ai Premium (various tiers) | R119.99 - R399.99 | Not specified | AI-based predictions (tier details not publicly specified) |
| Astral Dream Interpretation | R599.99 | Not specified | Dream interpretation feature |
Your consumer rights in South Africa
Relevant law
South African consumers are protected by the Consumer Protection Act (CPA), which requires fair, reasonable and just terms in consumer agreements.
The CPA provides rights on unfair contract terms, and remedies where consumers were misled or subjected to unconscionable practices.
Cooling-off and distance-selling
- Distance-selling rules and cooling-off periods can apply to online purchases; a typical cooling-off period is often around 7 business days depending on the transaction.
- A declared "no refund" policy may conflict with statutory cooling-off rights in specific circumstances.
What you can do
- If you believe Astral Coach’s terms or cancellation process are misleading or unfair, you can lodge complaints with South African consumer protection authorities.
- Keep records of communications, receipts, and cancellation attempts to support any complaint under the CPA.
Customer experiences
Positive feedback
Some users report helpful astrologer analyses, detailed natal chart readings, and useful monthly newsletters or compatibility reports.
These users appreciated insightful advice from selected reports.
Negative feedback
Many reviews describe difficulties cancelling subscriptions and continuing charges after cancellation attempts.
Complaints also include concerns about unclear trial terms, unexpected billing, and limited customer support responsiveness. See user reports on Trustpilot.
Balanced takeaway
While some customers find value in the content, recurring complaints about cancellation processes and billing transparency are consistent themes to consider before subscribing.
If you proceed, document each step and verify cancellation confirmations promptly.
Documentation checklist
What to save before and during cancellation
- Subscription receipts and billing statements showing charges.
- Screenshots of subscription pages, cancellation confirmations, and any error messages.
- Copies of emails or chat transcripts with support, including timestamps.
What to include in a complaint
- Order ID or subscription identifier, date of sign-up, and method of payment.
- Evidence of cancellation attempt and any replies from Astral Coach or platform stores.
Common mistakes
Assuming deleting the app cancels billing
Many users delete the mobile app and expect billing to stop. This does not cancel the subscription on App Store, Google Play, or Astral’s web account.
Always cancel via the store subscription settings or account "Manage Subscriptions" and keep confirmation.
Relying only on email or implied cancellation
Sending a message without following the supported cancellation route (App Store, Play Store, or account tools) may not stop charges.
Use the documented channels and obtain a written confirmation from support or the platform.
Comparative recap
Quick method comparison
Use this table to compare common cancellation routes and expected outcomes at a glance.
| Method | Ease | Refund likelihood | Notes |
|---|---|---|---|
| App Store (iOS) | Medium - cancel in Apple account settings | Low - follows Astral Coach/App Store policy | Must cancel >=24 hours before period end; see terms |
| Google Play (Android) | Medium - cancel in Google Play subscriptions | Low - platform policies apply | Steps not explicitly documented by Astral Coach; follow Play Store process |
| Web account / Manage Subscriptions | Easy to Medium - cancel inside account on site | Low - refunds not standard; discretionary | Ensure you complete "Manage Subscriptions" flow and save confirmation; see purchase policy (policy) |
| Contact support / contact form | Variable - depends on response times | Low to Medium - discretionary in exceptional cases | Use official support email: support@astralcoach.desk360.com; reference how-to (guide) |
After cancelling
Verify cancellation
Check for a cancellation confirmation email or screenshot the canceled subscription status in your App Store, Google Play, or Astral account.
If you do not receive confirmation, follow up with support and keep records of the request.
Next steps if charged after cancellation
- Contact Astral Coach support with evidence of cancellation and billing statements.
- If unresolved, consider lodging a complaint with South African consumer protection authorities under the CPA and provide your documentation.
Useful links
- Astral Coach - terms of use
- Purchase, cancelation and refund policy (document)
- How to cancel - third-party guide
- User reviews (Trustpilot)
Address
Support contact
Support email: support@astralcoach.desk360.com
Record-keeping tip
When you contact support, include your name, subscription ID (if available), dates, and screenshots of your cancellation attempts to speed resolution.