Postclic unlimited subscription: promo at ZAR 18.05 for 48h with a mandatory first month at ZAR 982.94, then ZAR 982.94 per month without commitment
Cancel BOOKSY
in 30 seconds only!
Cancellation service #1 in South Africa
4.9Calculated on 5.6K reviews
I hereby notify you of my decision to terminate the contract relating to the Booksy service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Booksy: Easy Method
What is Booksy
Booksy is an online booking platform used by customers and health‑and‑wellness service providers to schedule, manage and pay for appointments. It serves consumers looking for services (hair, beauty, fitness, therapy) and businesses that need booking management and marketing tools.
The platform includes a consumer app and a provider product (Booksy Biz) with subscriptions and add‑on features for businesses.
Overview
Booksy connects customers with local service providers and lets users book, reschedule or cancel appointments through the app or web. Provider settings control cancellation rules and fees.
Who uses Booksy
Consumers use Booksy to find and book appointments; service providers use Booksy Biz to manage bookings, staff and client communications.
How to cancel Booksy
Cancel an appointment (customer)
- Open the Booksy app or the web appointments area.
- Go to Appointments, find the booking and select Cancel.
- Review the provider’s cancellation timeframe and any fees shown at booking or in the confirmation email before confirming.
Cancel a provider subscription (Booksy Biz)
- Providers must contact Booksy to cancel Booksy Biz subscriptions; email Booksy at info.za@booksy.com to request cancellation.
- No refunds are provided for periods already paid. Cancellation may require handling via PayPal or the stated email contact.
Delete consumer account
- Email za@booksy.com to request account deletion, or delete in‑app under Profile > Account Details (iOS) or Profile > Account & Settings > Account Details (Android).
- Follow confirmation steps in the app or via email to complete deletion.
Cancel subscriptions through app stores
- If you subscribed via Apple App Store or Google Play, cancel directly in your App Store / Google Play subscription settings.
- Booksy cannot cancel or change store subscriptions from its internal settings; use the store account that billed you.
What happens when you cancel
Access and service changes
For consumer appointments, cancelling removes your booking and may trigger provider cancellation rules such as fees or no‑show penalties if applicable.
Subscription and renewal
For Booksy Biz, cancellation stops future renewals but does not refund past paid periods. Access to paid features usually continues until the paid period ends.
Data and account deletion
Deleting your account removes access to your profile and booking history. Follow the in‑app or email process to ensure proper account removal.
Will I get a refund?
Appointment refunds
Refunds for appointment bookings are managed by the service provider according to their disclosed cancellation policy.
Booksy does not process appointment refunds on behalf of providers.
Provider refund window and limits
- Providers can issue refunds through their SMB account up to 60 days after payment, subject to available balance and original payment instrument.
- Refunds include taxes, incur the same fees and cannot exceed the original purchase amount except for postage reimbursement if applicable.
Subscription refunds and exceptions
No refunds are generally provided for already‑paid Booksy Biz subscription periods when a provider cancels.
If you paid via App Store or Google Play, refund requests must go through the store’s refund process and policies.
Booksy plans and pricing
Official South Africa pricing
Below are the common pricing tiers reported for Booksy in South Africa. Confirm the current prices in your account or at signup before purchase.
Pricing table
| Plan | Price | Period | Features |
|---|---|---|---|
| Base Subscription (1 staff member) | R 399.00 | Per month | 24/7 self‑service bookings, notifications, customer app, calendar & integrations, business management, marketing tools |
| Each additional staff member (up to first 9) | R 89.00 | Per month per staff member | Add staff members up to 9 for an extra fee per staff |
| App Store In‑App Purchase - Owner only | R 459.99 | Per month | iOS in‑app subscription tier (owner only) |
| App Store In‑App Purchase - Owner + 1 staffer | R 569.99 | Per month | iOS in‑app tier: owner plus one staff |
| App Store In‑App Purchase - Owner + 2 staffers | R 669.99 | Per month | iOS in‑app tier: owner plus two staff |
| App Store In‑App Purchase - Owner + 3 staffers | R 769.99 | Per month | iOS in‑app tier: owner plus three staff |
| App Store In‑App Purchase - Owner + 4 staffers | R 869.99 | Per month | iOS in‑app tier: owner plus four staff |
| App Store In‑App Purchase - Owner + 5 staffers | R 979.99 | Per month | iOS in‑app tier: owner plus five staff |
| App Store In‑App Purchase - Owner + 6 staffers | R 1,099.99 | Per month | iOS in‑app tier: owner plus six staff |
| App Store In‑App Purchase - Owner + 7 staffers | R 1,199.99 | Per month | iOS in‑app tier: owner plus seven staff |
| App Store In‑App Purchase - Owner + 9 staffers | R 1,399.99 | Per month | iOS in‑app tier: owner plus nine staff |
| App Store In‑App Purchase - Owner + 11 staffers | R 4,599.99 | Per month | iOS in‑app tier: owner plus eleven staff (bundle) |
Your consumer rights in South Africa
General position
Booksy’s public terms do not promise a 14‑day cooling‑off or blanket refund right for consumers. Appointment cancellations and refunds are subject to the service provider’s policy disclosed at booking.
Statutory consumer protections
South African consumer protection laws may offer certain rights (for example unfair contract terms and defective services protections) that apply independently of platform terms.
How this affects cancellations
- Check the provider’s cancellation policy before you book; it governs refunds for appointments.
- For subscription payments via app stores, use the store’s refund and dispute process if needed.
Customer experiences
Positive feedback
Many users praise Booksy for ease of use, scheduling convenience, reminders and tools that help manage bookings and grow clients.
Some reviews report Booksy is user‑friendly and provides good support for business management.
Negative feedback
Common complaints include billing after cancellation, unexpected or duplicate charges, and frustrations with refunds and customer service.
Providers have reported issues with no‑show payments, system reliability and perceived hidden fees for promotional features.
Documentation checklist
What to prepare before cancelling
- Booking confirmation email or screenshot showing appointment details and provider cancellation policy.
- Proof of payment (receipt, card statement or App Store/Google Play subscription record).
What to include in a cancellation request
- Your name, booking reference, date/time of the appointment and reason for cancellation.
- If requesting account deletion or a provider subscription cancellation, include the account email and business name.
Common mistakes
Assuming Booksy issues refunds directly
Many users expect Booksy to refund appointment payments. In practice the service provider controls refunds for bookings and handles them per their policy.
Not checking App Store or Google Play subscriptions
Users sometimes cancel within the Booksy app but forget to cancel the App Store / Google Play subscription that billed them, causing continued charges.
Missing provider cancellation terms
Failing to review the provider’s cancellation timeframe at booking can lead to unexpected fees or forfeited payments when you cancel late.
Comparative recap
At‑a‑glance comparison
| Item | Cancellation method | Refunds | Notes |
|---|---|---|---|
| Appointment (consumer) | App/Web: Appointments > Cancel | Handled by provider per their policy | Provider sets timeframes and fees disclosed at booking |
| Booksy Biz subscription (provider) | Email info.za@booksy.com to cancel | No refund for already‑paid periods | May require PayPal or provider support to finalise |
| Account deletion (consumer) | Email za@booksy.com or use in‑app account settings | Not applicable (removes access and data) | Follow confirmation steps to complete deletion |
| App Store / Google Play subscription | Cancel directly in App Store or Google Play settings | Refunds via store policies only | Booksy cannot cancel or update store subscriptions for you |
After cancelling
Next steps for consumers
Keep copies of cancellation confirmations and any provider refund communications until the matter is resolved.
If you were billed through a store, check the store’s subscription and refund status in your purchase history.
Next steps for providers
- Contact Booksy at info.za@booksy.com to confirm subscription cancellation and obtain any required instructions.
- Issue refunds through the SMB account within the permitted 60‑day window, if applicable.
Address
Booksy South Africa office
140‑A Kelvin Drive, Morningside, Sandton, Johannesburg 2196, South Africa
Contact emails
Provider subscription support: info.za@booksy.com
Account deletion and consumer support: za@booksy.com