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Cancel DIET DOCTOR
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Cancellation service #1 in South Africa
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I hereby notify you of my decision to terminate the contract relating to the Diet Doctor service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Diet Doctor: Easy Method
What is Diet Doctor
Overview
Diet Doctor is an online platform focused on low‑carb and ketogenic diets that offers meal plans, recipes, educational resources and membership features.
It operates internationally and has a South African site and local offerings alongside global operations.
Services relevant to South Africa
Services include app subscriptions (App Store / Google Play), web memberships, and physical products sold via the South African site.
Some product purchases on dietdoctor.co.za include a local 90‑day money‑back guarantee for eligible items.
How to cancel Diet Doctor
Cancel via the web (credit card)
- Sign in to your Diet Doctor profile on the web.
- Go to Profile → My membership → Cancel membership or Manage my membership and complete all steps.
- See the official cancellation instructions: Cancel my membership (Zendesk).
Cancel via web (PayPal), App Store or Google Play
- PayPal: In Profile → My membership → Manage PayPal pre‑approved payments; then cancel the subscription in PayPal.
- App Store (iOS): Cancel through your Apple iTunes / App Store account; Diet Doctor cannot cancel iOS subscriptions for you.
- Google Play (Android): Cancel via Google Play subscriptions; follow Google’s subscription cancellation flow.
- Official info and steps: Cancel my membership (Zendesk).
What happens when you cancel
Access after cancellation
Your access typically continues until the end of the current paid period or trial unless stated otherwise.
Canceling prevents future auto‑renewal but does not always generate an immediate refund.
Renewal, billing and data
Auto‑renewal stops after a successful cancellation; you should keep confirmation screenshots or emails as proof.
Diet Doctor retains account data per its terms; check the terms page for privacy and data retention details: Terms.
Will I get a refund?
Web Premium and trial policy
For web premium services, purchases are generally final after a free trial ends and Diet Doctor states no refunds unless they make an exception.
See the official paid services and refund policy: Paid services & refund policy (Zendesk).
App Store, Google Play and South African product refunds
- App Store (Apple): Apple manages iOS refunds; Diet Doctor cannot issue Apple refunds - contact Apple directly. See Terms: Terms.
- Google Play: Request refunds via Google Play; if unsuccessful contact Diet Doctor Help Center for further assistance.
- South African products (dietdoctor.co.za): Selected products include a 90‑day money‑back guarantee with specific conditions (one refund per household, unopened returns for combos). Details: Refunds & returns (dietdoctor.co.za).
Diet Doctor plans and pricing
Pricing table (South Africa)
| Plan | Price | Period | Features |
|---|---|---|---|
| Diet Doctor App - Monthly (via App Store South Africa) | R209.99 | Monthly | Full access to Diet Doctor membership via app |
| Diet Doctor App - Yearly (via App Store South Africa) | R1,799.99 | Yearly | Full access to Diet Doctor membership via app |
| Basic Plan - Step-by-Step Weight Loss Blueprint | R1,499.00 | One-time | Self-paced program with meal framework, recipes, workouts, community support |
| Standard Plan - VIP Transformation & Private Coaching Bundle | R2,200.00 | One-time | 8-week 1:1 coaching, dual scans, video coaching, Zoom check‑ins, WhatsApp accountability |
| Complete Plan - VIP Transformation + Dual Scans (Gauteng only) | R3,000.00 | One-time | Everything in Standard Plan + dual scans (bio‑scan + InBody scan) |
Notes on pricing
Prices above are exact amounts in South African Rands as listed for South Africa and on the local site.
For subscription pricing via App Store/Google Play always check the platform listing for the final billed amount and any taxes.
Your consumer rights in South Africa
14‑day cooling‑off under the CPA
Under the Consumer Protection Act (CPA), consumers generally have a 14‑day cooling‑off right for certain distance/online agreements.
You may be able to cancel and obtain a refund within this period where the CPA applies to the purchase.
How this applies to Diet Doctor
- Diet Doctor operates a South African site and local entity aspects, so South African consumer law can apply to local purchases.
- Diet Doctor’s stated no‑refund policy does not override statutory CPA rights; you may invoke CPA protections if applicable.
- App store purchases (Apple/Google) are generally governed by platform terms, so CPA applicability can be limited - check both platform and local law for options.
Customer experiences
Positive feedback
Many users report health improvements such as weight loss, better blood sugar control and improved cholesterol or inflammation markers.
Positive reviews and success stories are available on review platforms and Diet Doctor channels.
Negative feedback and recurring issues
- Frequent complaints involve unexpected auto‑renewal charges after attempting to cancel during a free trial.
- Some users report technical problems (login, app stability) that caused concerns about duplicate charges.
- See user reviews: Trustpilot reviews.
Documentation checklist
What to collect before you cancel
- Account email and username used for the subscription.
- Order number, billing transaction IDs or PayPal/credit card receipts.
- Screenshots of membership settings showing active subscription or trial end date.
What to keep after cancelling
- Cancellation confirmation email or screenshot of the final cancellation screen.
- Relevant correspondence with Diet Doctor support, Apple, Google or PayPal.
- Proof of any refund requests and responses.
Common mistakes
Not cancelling in the correct place
Example: cancelling in the app but the subscription was billed via the website or PayPal - this does not stop the real billing source.
Always confirm where the payment is processed (App Store, Google Play, PayPal, or Diet Doctor web) and cancel there.
Failing to complete all cancellation steps or saving proof
Example: clicking “cancel” but not finishing the final confirmation step in the membership flow can leave the subscription active.
Save confirmation emails/screenshots immediately and monitor the next billing cycle to ensure cancellation took effect.
Comparative recap
Quick comparison
| Purchase channel | How to cancel | Refunds | Notes |
|---|---|---|---|
| Web (credit card) | Profile → My membership → Cancel membership / Manage my membership | No refunds after trial normally; exceptions at Diet Doctor’s discretion | Guide |
| Web (PayPal) | Profile → My membership → Manage PayPal pre‑approved payments → Cancel in PayPal | Same web policy; refunds limited - check PayPal and Diet Doctor support | Guide |
| App Store (iOS) | Cancel in your Apple iTunes / App Store account | Apple handles refunds; Diet Doctor cannot issue Apple refunds | Contact Apple for refund requests; see Terms |
| Google Play (Android) | Cancel via Google Play subscriptions | Request refund via Google Play; contact Diet Doctor if unresolved | Follow Google Play refund procedures |
| Products (dietdoctor.co.za) | Contact local customer service per refund/returns policy | 90‑day money‑back guarantee for specified products; conditions apply | SA refunds & returns |
After cancelling
Immediate steps
- Save and keep cancellation confirmation and any reference numbers.
- Monitor your bank, PayPal or card statements for further charges.
Where to get help and further actions
- If you need official cancellation instructions: Cancel my membership (Zendesk).
- For refund policy details: Paid services & refund policy (Zendesk).
- For South African product refunds and returns: Refunds & returns (dietdoctor.co.za).
- For terms and platform refund notes: Terms.
Address
Local South African office
THE DIET DOCTOR (local office)
509 Theuns Van Niekerk Street, Rooihuiskraal North, Centurion 0157, South Africa
Legal and contact notes
Diet Doctor has international operations; for legal terms and broader contact information consult the official Terms page: Terms.
For customer service and Help Center guidance use the Zendesk support articles listed above.